Can’t load payment
I cannot load a cc and cannot get support. I don’t know how anyone can use this. So frustrating.
Response from developer
Hi there, thank your for your feedback. Can you email us at reviews@timhortons.com with a description of the problem and the email associated with your account?
Terrible
My credit card info changed and the app won’t let me up date it. Tried deleting the app and entering it and it still didn’t work. Tried to setup a new account with my other email and it also won’t work. Asked for support on Thursday and never heard back
Preferences
I like the convenience of being able to order through the app. A couple of things I would like to see improved are in the app there is no option to have certain things such as a plain croissant toasted and add butter to it, there’s is no option to add sauce/dressings to breakfast sandwiches, no option to really customize your order to your liking by being able to add/drop condiments or other things to your order. So when I place my order and go into the store to pick it up I have to tell them at that time that I want the croissant toasted with butter or can I have chipotle sauce for my breakfast wrap which by that time they have already made the wrap so they give me little cups of sauce and the I have to unwrap the wrap and add the sauce. Also the store doesn’t have any control over the app so when it comes to their inventory that is an issue as well....sometimes I’ll order something from the app and get to the store and they say oh we don’t have such and such right now or we don’t have that at this store. Just a few things that would make ordering through an app even more convenient and add to good customer service.
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Worst Rewards system
I come to Tim Hortons every single morning before work and have like 5 rewards saved up right now. You know why I haven't used any? Because the only thing I drink is a French Vanilla cap and their rewards system is completely restrictive of what you can use it on. While other places have stuff like "spend $25 and you'll get $5 credit" or something broad, TH only rewards people that drink traditional coffee as that's pretty much all you can use it on (and some food limited options that don't interest me as I eat breakfast at home).
So basically, if you hate regular coffee then the rewards system is worthless for you. No reason to have the app anymore. If I buy 7 French Vanilla caps, I should be able to get a French Vanilla cap for free... Instead, I buy 7 French Vanillas and find myself suddenly not being able to buy one with my reward??
If FVs count towards the reward progress, why in the world wouldn't they count for reward redemption too....? No logic at all.
So basically, if you hate regular coffee then the rewards system is worthless for you. No reason to have the app anymore. If I buy 7 French Vanilla caps, I should be able to get a French Vanilla cap for free... Instead, I buy 7 French Vanillas and find myself suddenly not being able to buy one with my reward??
If FVs count towards the reward progress, why in the world wouldn't they count for reward redemption too....? No logic at all.
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Horrible App
I rarely leave an app review, but this app is awful. For items I actually order daily, I have to go into the store because the app doesn’t have ANY options. For example, I order a latte, but the app has only one size (and doesn’t tell you what size that is). There are no options for large or medium. There is a drop down box to change the milk, but only one option on the list. It says you can order and redeem rewards points from the app, but when I order coffee or other items it doesn’t offer me the option to redeem my built up rewards. Also, when you order form the app, it sometimes doesn’t count the order toward a reward. I ordered an item on the app and then ordered an item in the store and scanned the reward barcode and it only credited one. That’s happened twice. The store also doesn’t have what is on the app. Ordered a lunch item once only to hear the person working at the restaurant complaining that someone placed a mobile order for something they didn’t have. I had to opt for something else on the menu (while paying for what I wanted and not getting it). Really, just fix this app and get better organized. It’s not ready for prime time.
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TERRIBLY UNFRIENDLY!!
I hardly ever put a review but this merits a terrible review. The app is “cludgy”and I have lost rewards both times through the workers taking rewards from an app that I’m supposed to be able to store my rewards on so obviously they think it’s bad too because they can’t figure it out. It’s not user-friendly, it’s disjointed to say the least. Starbucks has it down pat where the rewards and Starbucks card is tied together with the app. Not this one! everything is a two or three step process. If the employee forgets anything or does it wrong, the customer is the loser not the company. Tim Hortons comes across as cheap unprofessional merchant. To solidify this. Try and contact them! Good luck. Try to send any feedback and you can’t see beyond a few characters what you’ve written. And if you go to amend or look at the text in the FB it closes the chat. Terrible terrible app. Tim Hortons wake up and smell the coffee!!!!
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Crap!
This app sucks. I’ve placed mobile orders several times and then when I get to Tim’s the order didn’t go through. They make me order and pay again, but later I discover that the mobile order went through along with the counter order. In the end, I’ve paid twice for one order. Terrible app. Starbucks works every time, why can’t Tim’s ?!?!?!
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Crap
Would be awesome if it actually gave you the 7th cup free and didn’t reset to zero skipping the free one. Do better Timmies.
New user of the app
I HOPE THE APP DESIGNER READS THIS BECAUSE I WANT TO HELP MAKE IT BETTER. I just got the app and the card and I didn’t see the card until after I had purchased my coffee and I’ve got a ton of receipts from other Tim Horton orders. I just think it’d be helpful for the app to be able to scan or add a receipt to the list. Maybe limit it to a week from purchase date. But at least capable of adding orders. Half the time I forget I have rewards cards to places and usually they can still add the purchase to the card so I get rewards. It'd be nice if yours could do the same. I think the app would me more useful if there were exclusive benefits to the app like off menu items only told to app holders
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Frustrating
This app is convenient but there are a major flaws. It gives you the option to order a bagel but that’s about it! I can’t choose if I want it toasted or extra toasted (which Is how I like it), it doesn’t give you an option for butter, and when I try to do plain cream cheese it tells me it’s not available. It doesn’t allow you to load money or pay from your phone until after you place an order ahead. Once I was able to load money I tried paying with the app and they told me it wouldn’t work and didn’t even know how to work it. Why give the option if you can’t even use it? They need to rethink this whole thing! Part of the reason I would go to Starbucks was because of their app. I didn’t need my wallet and if for some reason I didn’t have my card or wallet I didn’t need it, i could add money whenever and I could pay with no problem.....
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