Tim Hortons User Reviews

Reviews Summary

Top reviews

Good Concept, Poor Execution

I love Tim Hortons and I have been a steady customer for years. With the new launch of their rewards program, I decided to give the app a try. All in all, the only thing I’ve found the app useful for is tracking my rewards card progress. The few times I’ve actually tried ordering ahead on the app, I get to the drive thru and the workers either don’t have my order ready or are completely unprepared for my order and ask me to come inside the store. Furthermore, when I go to order an iced coffee the only flavor customizations I can choose from are hazelnut, and mocha. You would think there would be a drop down menu of all of the different flavors you can choose from, but unfortunately this isn’t the case. Overall, the app did not live up to my expectations.
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Beware!

Bought a Tim card to transfer to app ( as I have numerous times). Keep getting error message. Call Tim’s - randomly they no longer permit this yet their website states you can. Waste of time and money.

Add Wallet comptability

Starbucks has done the rewards points and digital card right. You only need to open the Wallet app (double click power button) with all your other digital cards. AND your digital balance and rewards are linked on one card so you only need to scan once.

I don’t want to have to dig through my apps, find the Tims app, wait a few seconds for it to load, click on the reward card to use it then click on the digital balance to pay. Bad design
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Worthless app

I’ve now downloaded this app three times hoping that the issues will have been resolved and they still aren’t. Every time I try to order on the app, it allows me to put items in my cart. But when I try to proceed to checkout, the app glitches and crashes. I’ve tried re-downloading the app multiple times over the course of a week and it still crashes every time immediately when I press the check out button. So frustrating. Even worse, you can’t see any prices of the menu items. Presumably, you can see them when you’re checking out but since I can’t get that far, I can’t even use the app to view menu items and prices. Therefore it’s absolutely worthless.
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Apple wallet

It would be nice to be able to access my Tim card balance with the Apple Wallet instead of having to unlock the phone and then go to the Tim app.

Thieves!

I lost at least 70 dollars worth of saved gift cards because the app logged me off one fine day. When I went back on, I had a zero balance! It’s been almost 3 weeks and still no one at the head office has gotten back to me. To top it off, the app is no longer working at the location I always go to. It shows an “x” in the app under locations. Yet the machine for mobile pick ups works for others. Not happy with all the glitches with this app!
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Menu items not the same

First I’d like to point out that whenever I order the Café Mocha through the drive thru I have to specify and pay an additional$.50 for whipped topping. But in the app there is a Coffee Mocha and the image shows it has whipped topping but apparently it is included in the price which is $.50 less than ordering it in the drive thru. The other item(s) are the soups. I just tried to order the Spicy Thai Soup but the app wouldn’t process it. So I switched it over to the Cream of Broccoli but when I arrived they didn’t have cream of broccoli and she mistakenly offered creamy potato. But come to find out she meant creamy tomato. But that wasn’t even an option on the app. All I’d suggest is to make sure your menu items match your menu.
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Fast & Quick

I was skeptical to use the app since one day I over heard another customer had used the app and they said there was a problem with it but they quickly made her order. This morning I was running late and thought I would give it a try rather than standing on the long line. As soon as I walked up and showed her my phone with the app and order number she handed me my order. I was thrilled. It’s was fast and quick!
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bad.

this was my second time using the app. i used it 6 months ago and it didn't work. i had hoped that they would have fixed the problems in the app. but they DID NOT. first of all, the app kept crashing as we were trying to place our order, extremely frustrating. then if we did get it to work, it had about only half of the items that were on the actual menu, so not a lot of options. also, when we got there, it said our order was ready, but in reality it wasn't and it only said we ordered 2 drinks when we ordered 4. we had to wait an extra amount of time to get what we ordered. and they still messed up our drinks. needless to say i will not be utilizing that app again.
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Convenient, but...

Convenient for when I don’t want to wait in the long line ups, but it’s really quite dumb that they weren’t able to create an app that charges you the exact amount for your meal, instead doing flat amounts of 5, 10, 20, etc. You know, the way literally every other mobile food app works?

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