Sunoco User Reviews

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  • Not sure if it’s my phone

    I love the app, just it all time. But recent it’s not letting me change to a different card or update the card information.
    So idk if my phone is having issues I don’t know about or it’s the app.
    Side note: my phone works fine with all my other apps.. just this one. I am having issues with
  • Easy to use (pay at pump) but NO discounts!

    I’ve been using this app on our road trip from WI to VA. Some stations - although more modern - don’t recognize the app and others don’t give the 3¢/gallon discount offered in the app. For example the station on Chincoteague Island, VA has posted $3.369/gal on their sign, and that’s what I was charged. I realize it’s not as big of discount as Shell, BP, or Mobil, but every bit helps on long road trips.
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  • App is awful

    This app is just plain awful. Have been trying for two years to add my Sunoco card that was deleted from my account. Have tried emailing, calling the app people and the credit card people. The app can’t find my account and citi bank can’t help. They both blame the other. They both claim to reset my account yet every time they say try again I get the same thing. Card not added. I’ve deleted the app and the account and tried all over again. But still nothing. I can add a major credit card. But that defeats the purpose of the 5 cent saving. I liked it when I could pull up and do it on my phone and got out and pumped the gas. Now I have to take out my credit card and I lose the extra 3 cents from the app.
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  • Quick, Convenient, and Price as Advertised

    Cheapest gas offered based on an app. Price was listed as advertised plus got an additional 3 cents off from using the app. I was also able to pay using the app which was super convenient. I could also view my receipt. Wasn’t crowded so was able to pump with no problem. Very happy experience overall.
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  • It’s OK …

    It took a while to get the app set up (several tries over several days; quite frustrating). When I finally did get it to work, it worked very smoothly! I like not having to pull my credit card out, though holding the phone while pumping is a tad awkward. I’ve used the app about 3-4 times so far, and have been quite pleased. And the discount is clearly noted on my receipt. I was a bit disappointed this evening, however; although the app worked great, for some reason I got NO discount! Not sure why that would be. Also - 3c is a rather measly discount. Couldn’t they give regular customers a 5c discount? I do love the immediate digital receipt and option to receive it by email. Very convenient. UPDATE (Feb 17, 2024): it would be VERY nice if you could compare prices from, say, a 50-mile radius before deciding to get your gas — rather than having to be near a station before it tells you the price. Could you please add this functionality? Or am I missing something?
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  • great gas station, trash app

    update after update it just never works- there's always a "temporary issue" after every update, so that's a permanent issue if it doesn't ever work- the $1.50 I'd save per fill up isn't worth the headache the app causes, but you're a 6 billion dollar company, hire a competent programmer
  • What happened to the app?

    Beware the app stop working . Used it for about a year now but now it doesn’t work. I have money downloaded on the app as well as a credit card on file. Having trouble finding help. Any suggestions would be helpful.
  • Horrible customer service when go locked out of account

    I signed up for the app and it worked great for a short period of time. Then it said I had to log back in but it wouldn’t let me. I tried resetting my login information and it said it was sending me a message I never received it. So I tried emailing the company gave them my information and they said you don’t have an account. So I tried to create a new account it said you can’t because phone already being used. So I emailed the company again and realize it’s been two weeks and I’ve heard nothing. I tried calling the company I was next in line for 12 minutes and finally chose the option to leave a voicemail which rang and rang and rang and was never answered. The app worked great when it worked but absolutely zero support from customer service
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  • It’s OK …

    It took a while to get the app set up (several tries over several days; quite frustrating). When I finally did get it to work, it worked very smoothly! I like not having to pull my credit card out, though holding the phone while pumping is a tad awkward. I’ve used the app about 3-4 times so far, and have been quite pleased. And the discount is clearly noted on my receipt. I was a bit disappointed this evening, however; although the app worked great, for some reason I got NO discount! Not sure why that would be. Also - 3c is a rather measly discount. Couldn’t they give regular customers a 5c discount? I do love the immediate digital receipt and option to receive it by email. Very convenient.
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  • Best Gas station ever

    I literally don't even have to step inside or speak to anybody or press any buttons on the gas pump, except the number that I am pressing for my gas. That's the only button that I press everything else is done on the app I pay on the app I have the receipt on the app I know how much I'm saving on the app it's great. It's amazing how I can control a gas pump with an app. That's kind of cool.
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