Leave a Review Sunoco
iOS app
Tried to update my new card in the app. It said I needed to call customer service for some reason. I did that and they told me to add my new card after 24 hours because I had to validate myself. Now when I try to go in to add the new card, the circle status bar in the middle keeps spinning. I can’t even click on the “plus” to add the new card. I deleted the app, restarted, reinstalled... does the same thing. Been happening for four days straight. App is completely useless at this point until the fix is made.Show lessccrealtorjeff
Flawed App unresponsive
I’ve had this app for some time. This week I attempted to add a payment card to the app. Should be straightforward. However, my specific app totally blocks adding any payment card. Delete app and start over? Nope. It stores all your prior data. The manage payment section just has a permanent ‘in process’ circle and is unresponsive. Any attempt to contact app customer service is just a black hole so far. May be one of the worst apps I’ve ever used.Show lessCPLiam
Can’t add payment
I am trying to add a company credit card on the account and it won’t accept it. Everything is out in correctly but it still says it’s wrong. I use the same card on the Exxon Mobil app and had no problem putting it in. The whole point in me getting this app was to use it for work so I don’t have to pay at a pump but can keep track of it through my phone. Not really a point to have the app anymore. And customer service was useless when it came to my issue.Show lessPixie_82
Setup Issues
Getting the app setup was a nightmare. The required verification codes aren’t sent requiring you to call the customer service number in the message that pops up. Calling that number yields no help at all, the people that answer the phone are clueless and tell you they don’t handle problems with the app that I have to call someone else. Spent almost 2 hours on the phone talking to numerous people before I could get an intelligent human that could verify my Sunoco credit card I was trying to enter in the app so could use the app to make purchases. It also requires verification of my email address that verification never arrives either even though my email address has been correctly entered in the app. I checked to make sure the email verification request wasn’t in my spam it’s not there either. It is not being sent even though the message says it was. I’m sorry I ever got involved in this nightmare that has consumed 2 hours of my value time just to save $10 on my next statement per the promo letter that arrived with my statement. Definitely not worth the time and frustration!! I would not recommend that anymore download this app if you value your time.Show lessHollyL45
Don’t bother.
Got an offer promising extra rebates through December if I signed up with my Sunoco card. App wouldn’t accept it as a payment method and prompted me to call customer service. After an extended hold time, a hard to understand customer service rep tried to activate my card, but wanted “security information” such as the checking account number I use to pay the card. I didn’t have the information and that seemed suspicious anyhow.
Not worth the time/effort- deleting app.Show lessUpstate NY
Life saver
The app allows me to be as fast as possible and extremely convenient. No more having to walk into the store to pay the cashier. Easy come easy go!!!RochesterGuard92
Useless
If your stations don’t accept your own app payment at the pump, what good is it?! I set up the app because I wanted to use it to pay at the pump without having to physically insert my credit card in the pump payment slot. With all the skimmer issues in our area, this seemed to be a great option. Despite the fact that this app is advertised right at their pump, my local station doesn’t accept it for payment at the pump. That would be fine if they accepted Apple Pay at the pump, but they don’t accept that either.Show lessJC1212ok
Most features don’t actually work
Constantly says “turn on location services “when the location services is already on.(as indicated by the arrow next to the charging percentage on my phone)
Cannot view receipts ( always says you have no recent purchases when I have had several within the past week)
No fuel discount.
Aside from that it’s perfect. Yet another app to delete!Show less01@010101
Variety of settings..
Variety of settings to fit my needs. Easy receipts right on the app, with no need to bother with pumps that are out of paper, or lines inside the station to get your receipt. Pull up to the pump, use face recognition (which I could if not on my motorcycle with a helmet and eye protection) or a 4 digit passcode you make up, enter the pump number, fill up and go. Just don’t forget to replace your fuel cap and close the fuel filler door on your vehicle. You’re all set. Love it, especially when on my bike, since my phone is generally easily accessible without getting off of the bike.Show lessAlpha Victory 1
Price of Gas....
I only have my Sunoco Card on the app, yet when I use the app to fuel up it insists on charging me the higher Credit Card Price!! I have to cancel the transaction and use the Sunoco Card.
I’ve written them TWO times about this problem and they haven’t even had the courtesy to reply.
Don’t use this app unless you want to pay a higher price for gas.Show lessMike Deeee
