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App seems to be broken
The app used to work well and was convenient, but after a recent update it's useless. When trying to open it, it immediately goes to a screen asking for me to put my number in, but the formatting of that screen doesn't allow for me to put my number in, nor hit the next button. There's also no exit or back button which renders the app useless. I've tried uninstalling and reinstalling several times, no help. I've also found that the password reset is broken as well. The link that's sent in the email does not open, it's a broken link. Lastly, there's no help options on the app either. No chat nor phone number for support.
*update* - Received an update to the app this morning and the login issue has been resolved. Appreciate the follow up and the resolution.Show lessJoshuaJ37
Developer Response
We’ve released version 7.7.1 of the app to address the issue you’re experiencing. Please update to the latest version. We apologize for the inconvenience this may have caused and appreciate the time you took to bring this to our attention. Your feedback is invaluable in helping us enhance our services. Should you need further assistance please feel free to contact us by going to your app > more > help. Thank you! - Shell Solutions Center.The Volta app worked well, this doesn’t
So I guess Shell bought Volta? But rather than maintain the existing Volta app, which has worked extremely well for years, they suddenly started forcing people to to use this garbage app. Who knows, maybe this works for gas stations, but for EV charging it is practically worthless.
The biggest issue is it literally lies about which stations are in use. That was like the main feature of the Volta app. If it says a station is available, that station needs to be available. If it lies like this then you will end up wasting time and energy driving to a station that already has a car plugged in. The UI is also a mess, and does too many things I have no interest in because I drive an EV, and the entire app is designed around gas stations. Just give us back the excellent Volta app, and rebrand it Shell Recharge. That’s what you should have done in the first place. Perfect example of if “it isn’t broken, don’t fix it.”Show lessReaper9k
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).EV USERS, DOWNLOAD “SHELL RECHARGE” not this app!
I was just told by a representative at Shell that there is a constant problem with people downloading the “Shell“ app after being directed there from the Volta station or the Volta app, etc. the “Shell Recharge“ app is what an EV user should be downloading so that they can charge at what was formally the Volta stations. I found this out after using the regular Shell app and then making an incorrect charge on my credit card which resulted in a $75 hold on my card for five days. Do not use this app to charge your car. Use the “Shell Recharge app” I hope I get my money back. I was told that the Shell app is really for charging in Europe. Who knew?! I just hope I get my money back. Don’t make the same misguided mistake that I did.Show lessBabygirl11234556677899