Leave a Review Shell
App seems to be broken
The app used to work well and was convenient, but after a recent update it's useless. When trying to open it, it immediately goes to a screen asking for me to put my number in, but the formatting of that screen doesn't allow for me to put my number in, nor hit the next button. There's also no exit or back button which renders the app useless. I've tried uninstalling and reinstalling several times, no help. I've also found that the password reset is broken as well. The link that's sent in the email does not open, it's a broken link. Lastly, there's no help options on the app either. No chat nor phone number for support.
*update* - Received an update to the app this morning and the login issue has been resolved. Appreciate the follow up and the resolution.Show lessJoshuaJ37
Developer Response
We’ve released version 7.7.1 of the app to address the issue you’re experiencing. Please update to the latest version. We apologize for the inconvenience this may have caused and appreciate the time you took to bring this to our attention. Your feedback is invaluable in helping us enhance our services. Should you need further assistance please feel free to contact us by going to your app > more > help. Thank you! - Shell Solutions Center.The Volta app worked well, this doesn’t
So I guess Shell bought Volta? But rather than maintain the existing Volta app, which has worked extremely well for years, they suddenly started forcing people to to use this garbage app. Who knows, maybe this works for gas stations, but for EV charging it is practically worthless.
The biggest issue is it literally lies about which stations are in use. That was like the main feature of the Volta app. If it says a station is available, that station needs to be available. If it lies like this then you will end up wasting time and energy driving to a station that already has a car plugged in. The UI is also a mess, and does too many things I have no interest in because I drive an EV, and the entire app is designed around gas stations. Just give us back the excellent Volta app, and rebrand it Shell Recharge. That’s what you should have done in the first place. Perfect example of if “it isn’t broken, don’t fix it.”Show lessReaper9k
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).EV USERS, DOWNLOAD “SHELL RECHARGE” not this app!
I was just told by a representative at Shell that there is a constant problem with people downloading the “Shell“ app after being directed there from the Volta station or the Volta app, etc. the “Shell Recharge“ app is what an EV user should be downloading so that they can charge at what was formally the Volta stations. I found this out after using the regular Shell app and then making an incorrect charge on my credit card which resulted in a $75 hold on my card for five days. Do not use this app to charge your car. Use the “Shell Recharge app” I hope I get my money back. I was told that the Shell app is really for charging in Europe. Who knew?! I just hope I get my money back. Don’t make the same misguided mistake that I did.Show lessBabygirl11234556677899
Does not always work and csr cannot fix
I don’t even know where to begin describing the issues. But shell has two, not one app for their rewards, and the two do not share login, reward program or register your transactions same way nor has customer service ability to help to fix the discrepancies, nor do they seem to care. It’s so hypocritical to see the replies to all bad experiences here saying please call us, but when you call them, they only say they have no ability to help. The result is you make the purchase and then it’s only registered in one app, and not the one that rewards you, and you feel scammed, and when you call them, they do absolutely nothing. In my experience and what I can read in other reviews as well, Fuel Rewards app works and their customer service works, but the fuel-up 4 times discount is only available in the Shell US & Canada app, and this app is dysfunctional and their customer service is dysfunctional as well.Show lessFr1endz4evr
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).Doesn’t count all your fill ups!
I’ve filled up at least 10 gallons at least 5x for the past month and none of them got counted for the 4 fill ups to maintain gold status.
I emailed shell service regarding this coz I’ve been filling up with them for the goal to achieve platinum status. I have requested them to count the last 3 fill ups at least since it’s a whole new period for fill up counts, but they literally told me they will only count the earliest fill up but not the last 2 fill ups… which doesn’t make sense!! Why?? I have asked for a reason behind this and they still haven’t responded, nor does it reflect on the app that they have added the fill up to the 1 to 4 counts.
I don’t see the justification or rationale on this “solution” they have. I’ve been with Shell for the past 8 years but I’m starting to think twice of staying loyal with them if they’re not doing the same for us. This is basically “stealing”.
I choose shell over other cheaper gas stations coz of the rewards but if this is the case, I think I’m just losing a lot of money considering Shell’s almost usually more expensive than other stations without the discounts.
If you’re with them for the rewards, just make sure you double check on the app if they’re actually counting your fill ups coz this has happened to me more than 7x already.Show lessjanels_jn
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).Not so great at all
Maybe the first month of promotions is great but once you go through all that it’s literally nothing better than Speedway’s 5 cents per gallon discount. And the claims from Uber & Door Dash about the Shell Fuel Rewards app being a app to help us drivers save more on our gas is such a false claim, it doesn’t save anymore than what Speedway gas stations does for everyone that’s not a delivery driver. The Shell Fuel Rewards is nothing special at all especially for us Uber & Doordash drivers, but what’s worse is at least Speedway gives you the discount no matter what, for the Shell Fuel Rewards you have to purchase a minimum of 10 gallons just to quality your monthly transactions to maintain the so-called “reward perks” of your membership. Until you guys actually make it worth gasing up at Shell stations, I’m just gonna continue to gas up at Speedways and using the Upside app instead, at least upside offers 9-15 cents off per gallon. Sometimes even more than the lowly 30 cent off per gallon discount only given during the first month of the Shell Fuel Rewards ProgramShow lessMistah Charlie Hustle
Developer Response
Thank you for the suggestions! We will certainly keep this feedback in mind and will share it directly to the relevant team.Waste of my time
I wanted to give the developers and Shell the benefit of the doubt, so I contacted their support number. It failed just like all of the other troubleshooting I did. I first tried to create an account on this app, but it would not log me in and told me to contact the support number. I was able to create and sign into my account on my chrome browser on my computer, but when I tried to login on the app again, it said that my newly created password (or my email) were not correct. So I tried to reset my password and never received the email to reset it. I finally contacted the support number and gave them my email so that they could send me a reset password email. They said it would arrive within 10-15 minutes. It’s been almost 40 and no email. I will gladly continue being a customer at Chevron and Exxon. Their apps work.Show lessClint7177
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team, for US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.Wow!
So I just wrote a review it’s not listed I don’t know why?… irrelevant though. I’m posting this because I can no longer see the prices online. I downloaded Circle K as well as another gas station so I try to only shop at Shell for gas. Before today I did not have those other gas companies apps ln my phone. I know all prices in town are fairly competitive. The other gas companies are at least showing me their prices. I have to fill up my vehicle every single day from practically empty, I spent hundreds of dollars at buying gas a week I need to know the prices. I will delete my account and probably change my phone service because I am very petty. I don’t care who knows it now perhaps I’m just doing it wrong perhaps there’s a Hidden setting or maybe it’s in the progress of changing I am giving shell seven days from today if I can see the prices after that great I’ll keep shopping in Shop if I can’t see him and can you give me this app me and mom I need a new phone so I’ll go to another phone company. I can probably save just as much with other gas stations 10 sans 15 sense I go out of my way drive 5-10 miles and work different areas for better deals. Yall need to reach out to me or i will scream from the mountain tops. If they don’t respond to this complaint then they made a mistake. If I am proven wrong i will apologize and show tons of love. Every time I fill up for a while and delete this aweful review.Show lessmikewhxhur
Developer Response
Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team at 888-Go-Shell (888-467-4355).Bad App
Wow, I wish I had read reviews to realize this was a widespread problem.
First, why are there TWO apps for the same thing?? I have the Fuel Rewards app with a “Pay” button that just redirects you to a different app with a different account even though they can all be linked because they have the same purpose. Anyway, I use the Fuel Rewards app to check prices and never had the desire to pay with my phone at the pump.
Until I saw a way to earn more cents off (4 fill ups earns another 5¢ off). I have used the app for months without problem. All of a sudden, I’m trying to pay at the pump and my card’s declined. Weird, but I pay with my card and realize that’s not the problem. I removed my card from the payment methods in the app and try to add it again—nope. Try to add a different card—nope.
My second issue is that when I tried to troubleshoot on the app, a help thread said “click the help icon in the bottom right to open the live chat.” When I pushed the button it opened an email form, not live chat. Make sure your “help” is accurate! It’s taken days for Shell to get back to that email and who knows how long they’ll take to solve this problem? I know that if I give in and call, I’ll be on hold forever and run around in circles with someone that way.
If this doesn’t get fixed I’m giving up on this app and just living with my plain old 5¢ off. I’d love to say to heck with Shell completely but in a small town it’s all I’ve got.Show lessBGüb
Developer Response
We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team. For US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.Wow.
If you like saving money this app is a god send. With rising gas prices I looked online on how I could save at the pump and Shell out of the other competitors literally throws as many things as possible in your direction to save you the most money you possibly can!! I tried Circle K and they could not verify my account and told me to fax them a bank statement which could take up to two weeks! I just plugged in my information and I was all set! The maximum wait time for rewards is about 3 days which is insane!! If you’re trying to save money at the pump I am telling you there is no better app or company! I highly highly recommend this app, since I started using this I’ve been saving over 20 dollars a week as I drive for my job!!!Show lessBaloogaWhaleingguy
Developer Response
Glad to hear this. Thank you for choosing Shell!
