Shell User Reviews

Shell: Fuel, Charge & More

Shell Information Technology International B.V.

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Reviews Summary

Positive highlights

💰

This app hasSaves money on gas with rewards and discounts

🔒

This app hasSecure payment method to avoid skimmers

⏱️

This app hasConvenient pay-at-the-pump feature

🎁

This app hasFree gold status for new users

Negative highlights

🔍

This app hasInconsistent station recognition and compatibility issues

🤔

This app hasConfusing with two separate apps for the same purpose

🔒

This app hasPayment method limitations and issues with linking cards

🤯

This app hasUnreliable rewards tracking and application of discounts

🕰️

This app hasSlow and glitchy app performance

🚫

This app hasPoor customer service and lack of support

💳

This app hasUnexpected payment declines and hold issues

📋

This app hasDifficult to use and navigate

Top reviews

Most RecentHighest RatedLowest Rated

App is a massive pile of garbage

Can’t add a new payment method. When trying to pay at the pump it just throws an error. Ongoing problems for months.

To the developer replying yo all the reviews, I will not give you my app details or the error I’m getting or call the 1-800 number provided in all of the other reviews. You have enough information and specific errors provided by numerous other users to fix. If that’s not enough then clearly your development team is incompetent.

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VanReviews1324

3 months ago

Response from developer

Hello, VanReviews1324! Thank you for getting in touch with us. We are sorry to hear that you had an unpleasant experience on the application. Please provide us more information by calling our Customer Service team, for US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.

Garbage!

Wouldn’t work at the fuel station NOW IT WONT WORK AT THE CAR WASH FIX THIS POS APP!!!

Telus Sucks

3 months ago

Response from developer

Hello, we appreciate you bringing this to our attention and sorry for any inconvenience caused. We would be glad to assist you, please share more details about your Shell App account and the error you are encountering by contacting our customer service for resolution at 1-800-661-1600.

Doesn’t work

Error E000g doesn’t allow payment method to be added. Happens on this iPhone 12 and Pixel 8 Pro

Livsyogalife

3 months ago

Response from developer

Costs 7 cents per tire to use

I went to the pump, the app had an error. I had to use my BCAA card, Airmiles Csrd and credit card. Normally the app saves me 3 cents a litre on shell nitro. By not using the app I saved 10 cents a litre. Pay for convenience I guess

GMBinder

3 months ago

Response from developer

Hello, we appreciate you bringing this to our attention and sorry for any inconvenience caused. We will be glad to assist you with your BMO discount issue, please contact our customer service at 1800-661-1600 and provide your Shell App email address and Air Miles number for us to properly assist you.

Garbage!

Wouldn’t work at the fuel station
NOW IT WONT WORK AT THE CAR WASH
FIX THIS POS APP!!!

Telus Sucks

3 months ago

Response from developer

We take your concerns seriously and we apologize for the inconvenience this has caused you. To resolve this matter, please provide us more information by calling our Customer Service team. For US: 888-Go-Shell (888-467-4355) or Canada: 800-661-1600.

It’s no good anymore.

I got this during covid and it worked great for 3 years. The last year though, it has had more problems than it’s worth. Constantly being updated ( right when you are at the pump) and out of the last 4 times I’ve tried to use it, it only worked once (for various reasons.) I’m probably going to switch to Esso or Petro and see if it’s better.

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58smitty

3 months ago

Response from developer

Bring Cash or Your Credit Card

Constantly does not work. CAA and Air Miles memberships will get disconnected or deleted randomly. Will not detect my GPS position at the pump. This is supposed to be a safer and convenient alternative to paying with your credit card, however, this has yet to be proven.

`Lex

4 months ago

Response from developer

Hello Lex, we appreciate you bringing this to our attention and sorry for any inconvenience caused. We would be glad to assist you, please share more details about your Shell App account and the error you are encountering by contacting our customer service for resolution at 1-800-661-1600.

After update can’t get air miles

After updating to the newest addition of the updates my airmiles info can’t be pulled. Says it can’t load it. Now I’m missing 40+ airmiles and have been on hold for a long period. That’s almost 5$ worth of miles. Unacceptable.

JCS550GT

4 months ago

Response from developer

Hello, we appreciate you bringing this to our attention and sorry for any inconvenience caused. Please unlink your Air Miles number under "Programs & Memberships" and link it back again to fix the "could not retrieve Air Miles data" error. In case, this issue persists, please contact our customer service for resolution at 1-800-661-1600. Also, we would be glad to adjust your missing 40 bonus miles, please send us a copy of your receipt and Air miles number to generalpublicenquiries-ca@shell.com for further assistance.

Air miles on mobile data never work, only on wifi

What is the point of having the app be available on the go if I can’t even spend my airmiles with it?

Airmiles is only connecting when I’m on my home wifi. As soon as I am on mobile data it stops.

snaky69

4 months ago

Response from developer

App seems to be broken

The app used to work well and was convenient, but after a recent update it's useless. When trying to open it, it immediately goes to a screen asking for me to put my number in, but the formatting of that screen doesn't allow for me to put my number in, nor hit the next button. There's also no exit or back button which renders the app useless. I've tried uninstalling and reinstalling several times, no help. I've also found that the password reset is broken as well. The link that's sent in the email does not open, it's a broken link. Lastly, there's no help options on the app either. No chat nor phone number for support.

*update* - Received an update to the app this morning and the login issue has been resolved. Appreciate the follow up and the resolution.

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JoshuaJ37

4 months ago

Response from developer

We’ve released version 7.7.1 of the app to address the issue you’re experiencing. Please update to the latest version. We apologize for the inconvenience this may have caused and appreciate the time you took to bring this to our attention. Your feedback is invaluable in helping us enhance our services. Should you need further assistance please feel free to contact us by going to your app > more > help. Thank you! - Shell Solutions Center.