Can’t restore subscription
Response from developer
Hello. Sorry you're having problems restoring your purchase on Apple TV. We're very surprised to hear that you didn't receive a reply from our support team. We checked our records and there were no support tickets for Mother Goose Club that have not been replied to. It's possible that you emailed the incorrect address. Please email support@touchpress.com with the details of the problem and we will look into this for you.
No sound on ipad
Response from developer
Sorry to hear you are having trouble with our app. Normally problems with sound are due to the fact that the mute switch on the device is engaged. This can be a little confusing because not all apps obey the mute button, but ours do, so while you will be able to hear other apps, you would not be able to hear ours. All you have to do is toggle the mute switch which is located on the side of your tablet or smartphone. Once you toggle it you will hear sound again. If there is no mute button please slide up the menu from the bottom of the iPad screen to find the mute button icon. If you still cannot hear sound, please try the following: Go to Settings > General. Under "Use Side Switch To" please ensure that the "Mute" option is selected, and not the "Lock Rotation" button. Then ensure that the Lock / Unlock setting is switched on (to unlock). You might have to restart your device afterwards. If this doesn't work please email support@touchpress.com and we will look into it further for you.
Not Family sharing fair access
Unfortunately, this app is asking me again for payment when my wife downloaded it in her iPad from my purchases.
Not fair!
I’m in the 7 days trial before payment start running. If this is not sorted I will cancel this subscription.
Response from developer
Hello. Sorry you're having problems sharing the app. Unfortunately Apple's Family Sharing does not permit the sharing of in-app purchases. This is the same for all apps, not just ours. However, you can download the app onto your wife's iPad using your own Apple ID, then sign out again and she will still have access to it. Please email support@touchpress.com for instructions on how to do so. We hope this resolves your issue. If you’re satisfied it has, would you consider revising your review?
Subscription problem!
Response from developer
Updated response 9.1.18: We have just released an update that should resolve the issue. Please update the app to the latest version. If you are still having problems please email support@touchpress.com. Hello, Sorry to hear that you're having trouble with the app. To fix this can you please ensure the following: - You are using the same Apple ID that you used to make the purchase - You are not using Apple's Family Sharing - You are not using any parental controls or a child's restricted profile - You have updated to the latest OS. If you are still having issues please email support@touchpress.com and we will look into it further for you. We hope this resolves your issue, if you’re satisfied it has, would you consider revising your review?
Deletes downloaded content
Response from developer
Hi Brad, Sorry you're still having problems with the app. We notice that you didn't reply to our initial email of January 4, 2017 in which we asked you to check your storage. Had you come back to us to say that the problem was still occurring, we would of course have looked into it further for you until we resolved the issue. We're very sorry that you're dissatisfied with our customer service, but without further communication from you there was nothing more we could have done. If you would still like to resolve the issue please get back in touch with us. Thanks, the Touch Press team. Response of Dec 18, 2017 Sorry you're having problems with Mother Goose Club. In order to use content offline you must first download the videos you wish to view. Could you please ensure that the content has fully finished downloading before you try to view it offline? Another possibility is that you are using a sim card on your device. It's possible that your provide doesn't allow you to download content under a 3G/4G connection because you have run out of data. If this does not resolve the issue for you, could you please tell us the following so that we can help you resolve this issue as quickly as possible: 1. The make, model and OS of your device 2. Whether you are using a sim card, USB storage card or SD card. Please email us at support@touchpress.com and we will look into this for you. The StoryToys Team
Bad app
Expensive
Too expensive, and not even offering any free content to let parents see if it might possibly be worth that crazy amount of money.
Response from developer
Hi Clordy, Sorry you're not happy with the free content on offer. Firstly, regarding free content, you can access this by firstly selecting "continue to limited content" from the "join our club" screen. Then scroll to the far right of the home screen. There you will see the option to access all free content. Secondly, regarding the free trial which enables you to access ALL content for a week, you have the option to select either a monthly ($5.22 (Australian) per month) or annual ($9.39 (Australian) per month) subscription in order to start the free trial. Once you do so you can immediately cancel the subscription if you are worried that you might forget to cancel by the end of the week. If you cancel your subscription you will still have access the free trial for a week. Hope that helps! If you need any more information please email support@touchpress.com. We hope this resolves your issue, if you’re satisfied it has, would you consider revising your review? The Touch Press team
No button to unsubscribe
Response from developer
Hi Vanessa, In order to cancel your subscription please do the following: If you are using an iOS device: 1. Launch the Settings app 2. Select iTunes & App Store 3. Select your Apple ID 4. Tap View Apple ID when the pop-up window appears 5. Enter your Apple ID Password or fingerprint ID when prompted 6. Select Subscriptions 7. Tap the subscription you wish to cancel 8. Select Cancel Subscription 9. Confirm when prompted. Please make sure you do so at least 24 hours before your free trial ends. Thanks!Touch Press Support Team
Johnny johnnny
Content is great, app working again
I received another email saying this issue is solved now, so I decided to change my review to the 5 stars it deserves.
Previous review:
We love Mothergoose songs, and the content is great in this app, but I paid for a yearly subscription and because I canceled renewing my subscription in a year from now, the app can’t recognize I still have 9 months left of subscription and erased everything I had downloaded. So now I can’t restore my purchase even after checking again my subscription to renew, or erasing the app and turning off and on my phone. I did get a refund after going back and forth between Apple and the developer of the app. I also received an update of the developer saying they’re already trying to make this work properly in the app.
Response from developer
Hi muraro. We're very sorry you had such difficulty with the app. Thanks to your feedback which notified us of the issue, we were able to investigate the cause and fix this problem. There is now an updated version free from the issue you described. We hope this resolves your issue, if you’re satisfied it has, would you consider revising your review?
