Cancel subscription
Response from developer
Hi police6. In order to cancel your subscription please do the following: 1. Launch the Settings app 2. Select iTunes & App Store 3. Select your Apple ID 4. Tap View Apple ID when the pop-up window appears 5. Enter your Apple ID Password or fingerprint ID when prompted 6. Select Subscriptions 7. Tap the subscription you wish to cancel 8. Select Cancel Subscription 9. Confirm when prompted. If you need more instructions please email support@touchpress.com. Thanks!
NOT FREE
Response from developer
Hi Magneticmegan. Sorry you're not happy with Mother Goose Club. To clarify though, the App Store description clearly states that it contains in-app purchases. It also gives a full description of the subscription package including costs, and informs you about the free trial. All our apps are COPPA compliant and have parent gating features in place to ensure that children can never accidentally subscribe.
Mother Goose
Response from developer
Hi Leippr. Very sorry you're having trouble with the app. In order for us to resolve this issue for you please email support@touchpress.com with the model and OS of your device and a description of what happens when you try to download it. In the unlikely event that we are unable to resolve this for you, you can of course request a refund from Apple.
Review
Really good app
Mother goose problems
Response from developer
Hi Lelamarie64. Sorry you're having problems with Mother Goose Club. Could you please try deleting the app, ensuring that your device is updated to the latest OS, then re-installing the app? If that doesn't resolve the issue please email support@touchpress.com outlining the problem. Please also tell us what device and OS you are using.
Not working
Worked for few days! Very frustrated!
Needs a timer
No sound!!!
Response from developer
Sorry to hear you are having trouble with our app. Normally problems with sound are due to the fact that the mute switch on the device is engaged. This can be a little confusing because not all apps obey the mute button, but ours do, so while you will be able to hear other apps, you would not be able to hear ours. All you have to do is toggle the mute switch which is located on the side of your tablet or smartphone. Once you toggle it you will hear sound again. If there is no mute button please slide up the menu from the bottom of the iPad screen to find the mute button icon. If you still cannot hear sound, please try the following: Go to Settings > General. Under "Use Side Switch To" please ensure that the "Mute" option is selected, and not the "Lock Rotation" button. Then ensure that the Lock / Unlock setting is switched on (to unlock). You might have to restart your device afterwards. If this doesn't work let us know and we will look into it further for you. Kind regards, StoryToys Support Team
Finally got the app to work.
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Previous review: Just purchased the monthly subscription but can’t download any content in the app. Each attempt to download is followed by this error message - “We’re sorry, something went wrong and this content isn’t available right now, please try again later.” I closed the app, and I even turned off/turned on the iPad. I feel like I’ve been scammed.
