I love this app
I have been collecting box tops for over 20 years when we would have friendly competition in school and the winning class was awarded a pizza party… an absolute treasure of a memory. I continued to cut & save and bring to schools between my school years and having my own children. I was sad at first that it went digital bc of fear of change. (I actually read an article on box tops and the individuals who collect them. Apparently there’s a small percentage of us and the ones who do it, do it with all their ‘heart’ haha I think that’s is cool to be included in that small group) anyway, I now love that it’s digital and I see the instant collection update for our family and the schools total! I have my whole family scanning their receipts to helps schools. Proud to say our family alone collected more than 1/2 of the schools earnings last year over $50 yayyy!!Impressed with customer service!
I’ve had this app for a few months now, and I have to say, I’ve been really impressed with the customer service! Twice now when I’ve uploaded receipts, I wasn’t initially credited for all the box tops I had bought. But when you send a receipt in, it asks if there are any missing Box Tops, so you just fill that out, letting them know what else should have been credited and they review it. I’ve been impressed that they always credit what was missing, but also give you extra credits for the “inconvenience”. I just thought that was nice and I appreciate that they go above and beyond like that! I wish I would have known about this app earlier. I don’t have kids and I never saved Box Tops in the past, but this is an easy way to help out local schools!Not mobile friendly ???
I just downloaded the app and it’s really not functional. I tried to upload a digital Kroger receipt pdf via the form in the contact us lost as instructed. First of all, that’s a weird place to stash that way of submitting receipts. It should be on the homepage or under my account. Once I did find it, the box submission just kept spinning and never went through- I set my phone down for 10 minutes and it didn’t work still. I tried my other receipt. Same thing.
I tried to submit a “contact us” form about this issue, and the forms aren’t mobile friendly. The form box doesn’t completey fit on the screen, and I couldn’t scroll down far enough to get to the submit button. It just kept bouncing within what was already shown on the screen.
I decided to email the receipts. I don’t know if this will work or not. Suggestion- make the email address that we need to use either a link or something that can be copied by touching on my phone- trying to remember an email address after I go out of the app to go into my email account and then type it in correctly is frustrating.
For being a mobile app, it’s not mobile friendly. At this point, it’s not worth my effort to participate in the program- I can’t even figure out how to do it with a digital purchase.