Good app, let down by support
On the whole I like this app. Initially I couldn’t see my folders, support spoke to me like I was clueless telling me to do exactly what I told them I’d done and hadn’t worked. Turned out the problem was I need to switch off unified view.
The app also insists on in-app vibration every time you receive a new message and offers no way to disable this notification. If I’m sitting in a meeting quickly checking email I don’t want my phone vibrating continuously for incoming emails. This functionality is easy to configure for the iPhone email app.
This is a beautifully crafted app that is currently falling down on some simple functionality and mediocre support. If these items were addressed it would comfortably be five stars.
The app also insists on in-app vibration every time you receive a new message and offers no way to disable this notification. If I’m sitting in a meeting quickly checking email I don’t want my phone vibrating continuously for incoming emails. This functionality is easy to configure for the iPhone email app.
This is a beautifully crafted app that is currently falling down on some simple functionality and mediocre support. If these items were addressed it would comfortably be five stars.
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I’ve finally found my one
I’m an IT professional. Much of my life, a lot of people’s lives, revolves around email. I’ve been surprised with how hard it is to find a good email client for iOS. The default mail app is too basic, the “free” apps have shady business models, most paid apps are either clunky, unstable, subscription based, and/or also have shady business models. Canary is the first mail app I’ve found that does what I want in a streamlined package that isn’t from a company that’s keeping my emails or my passwords. I’ve bought or tried almost every email app for iPhone and Canary is the best of the bunch. Hoping for a unified inbox for WatchOS and maybe some tool-tips for icons, but otherwise, this is close to perfect and a steal at $4.99
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Interesting model but needs to improve
I like that you are able to try the tool for 5 days. Unfortunately 5 days is not enough to stick to a new email client from a previous experience, specially when there are limitations and bugs. I contacted the chat business support which I have to say is quite neat and works fine, with replies next day. They answered my questions and were interested in things that were not supposed to be wrong but indeed where in an iPad Pro with Apple Keyboard. Some of these bugs apparently got resolved in an update but since the trial period was over I updated the app and couldn’t verify this. I suggest that the trial period is zeroed with each new version. This would eventually attract new customers that are seeking for bugs to be fixed or new functionality implemented (to me, being able to load external images on a message by message basis). Otherwise the app will be deleted and forgotten.
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Potentially great but does not work with icloud
Continually will not connect with icloud saying app password needed but the instructions just lead me up the garden path - please fix this pronto as without that if refuses to connect.
That your instructions point to settings that do not exist you get an massive fail one star. Happy to change that once you update to instructions that work - no matter whose fault it is.
And please loose cloudflare and their ridiculous captures... of course I am concerned about my privacy. If cloudflare cant deal with this ....goodbye. You should have certainly known better. I don't tolerate support systems that do not respect my privacy full stop.
That your instructions point to settings that do not exist you get an massive fail one star. Happy to change that once you update to instructions that work - no matter whose fault it is.
And please loose cloudflare and their ridiculous captures... of course I am concerned about my privacy. If cloudflare cant deal with this ....goodbye. You should have certainly known better. I don't tolerate support systems that do not respect my privacy full stop.
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Response from developer
Hi, we're not sure what you mean. iCloud accounts work perfectly for most users. As mentioned in-app and in our docs, you will need to setup an app specific password if you have 2-factor auth enabled. More info here: https://support.apple.com/en-in/HT204397
Please read this
This is the best looking email app I have used, it’s amazing but please do something to make it quicker; I get the notification straight away but when in the app it takes a very long time for the email to show up where it instantly showed up on other email apps. This is the only thing, the rest is great. I did pay $7.99 for this too!
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Fast developing App
The rate at which new features are added to this email client is incredible. It was already super secure, the user experience is getting better all the time. Impressive
