Version 3.0 is perfection
A year ago I needed a new email client after I found out Newton has major privacy concerns and violations. I settled on Canary. A small payment for an email app that respects your privacy. While it was overall fairly good, it had its issues and felt like a downgrade at the time.
That all changed with version 3.0. The new update makes it visually exactly what I want out of an email app. Everything is thoughtfully places and naturally follows the design of an iPhone. It’s packed with many little features I enjoy like the ability to change the icon color as well as adjusting to dark mode based on the iPhone system settings. This update was more than I ever expected and made the in-app purchase for all of the features well worth it – not only for their added usefulness, but also to support the developers.
I really appreciate the developer’s respect of my privacy and am quite content with the most recent update. Keep up the great work!
That all changed with version 3.0. The new update makes it visually exactly what I want out of an email app. Everything is thoughtfully places and naturally follows the design of an iPhone. It’s packed with many little features I enjoy like the ability to change the icon color as well as adjusting to dark mode based on the iPhone system settings. This update was more than I ever expected and made the in-app purchase for all of the features well worth it – not only for their added usefulness, but also to support the developers.
I really appreciate the developer’s respect of my privacy and am quite content with the most recent update. Keep up the great work!
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Excellent email client- one request
Can you please re enable the feature that closes the read email so it goes back to the list view when you drag the whole email down a bit? Like on the old version. Or make it an option.
Also where is the nice image when getting to inbox zero?
Thanks
Also where is the nice image when getting to inbox zero?
Thanks
Was hoping this would be the new Newton...
On first setting up the application everything seemed great. Clear, clean, well designed.
Sadly the cracks begin to appear when you start to use the app.
Email size limits don't fall in line with the email provider. Sending a document I had previously sent via another third party email client wasn't possible with canary. Due to file size limitations (?). I emailed canary to no avail. No response. So no idea if it's a bug or a setting I've missed etc.
When setting a password to enter the app, when reopened canary reverts back to having no password in the settings and not requiring a password to enter.
When sending emails if you select the recipient erroneously and wish to change it you can't. There's no way to delete them and add another.
I would have wrote another email to raise these issues but having no response from my previous email I'd prefer to leave a review of my experience with the application.
Sadly what could be a good email client turns out to be less than it could be.
Sadly the cracks begin to appear when you start to use the app.
Email size limits don't fall in line with the email provider. Sending a document I had previously sent via another third party email client wasn't possible with canary. Due to file size limitations (?). I emailed canary to no avail. No response. So no idea if it's a bug or a setting I've missed etc.
When setting a password to enter the app, when reopened canary reverts back to having no password in the settings and not requiring a password to enter.
When sending emails if you select the recipient erroneously and wish to change it you can't. There's no way to delete them and add another.
I would have wrote another email to raise these issues but having no response from my previous email I'd prefer to leave a review of my experience with the application.
Sadly what could be a good email client turns out to be less than it could be.
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Response from developer
Hi, please share details via Settings > Help and we’ll investigate the issue(s) you’ve mentioned.
Now I gotta pay ANOTHER $10?
I was looking for another email client when Airmail decided to recharge their customer base. I found Canary and ended up buying version 2 only a couple months ago for $10 because they said 3 would be a free upgrade for people who bought prior. Now they come back and basically say well not really. They expect us to pay ANOTHER $10 for the new features... so its not really a free upgrade. Never mind that 3.0 seems like a bit of a downgrade to me.
I loved the ability when reading an email to be able to swipe right from anywhere on the screen to get back to the email list. Now you have to stretch your hand all the way to the far left edge of the screen to get this to work. It’s very awkward and not convenient at all.
Also, in 2.0 you used to be able to set long swipe to nothing and it would make the short swipe work immediately. Now if you set the long swipes to none, the short swipe will STILL pause with a default menu option along with the short swipe option or, going the other way, the short swipe will only function as a long swipe.
I’m also not a fan of the new design either. While 2.0’s UI needed work, it was unique. Now it looks generic, like Apple Mail.
Sorry folks but between the NOT free upgrade and the somewhat of a downgrade that 3.0 is, you’ve lost me. Time to move on.
I loved the ability when reading an email to be able to swipe right from anywhere on the screen to get back to the email list. Now you have to stretch your hand all the way to the far left edge of the screen to get this to work. It’s very awkward and not convenient at all.
Also, in 2.0 you used to be able to set long swipe to nothing and it would make the short swipe work immediately. Now if you set the long swipes to none, the short swipe will STILL pause with a default menu option along with the short swipe option or, going the other way, the short swipe will only function as a long swipe.
I’m also not a fan of the new design either. While 2.0’s UI needed work, it was unique. Now it looks generic, like Apple Mail.
Sorry folks but between the NOT free upgrade and the somewhat of a downgrade that 3.0 is, you’ve lost me. Time to move on.
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Don’t buy this app
Sincerely this app is problematic! I lost 14 dollars in this app.
BE SURE TO TRY BEFORE YOU PAY.
HAS MANY ISSUES WITH PRIVACY.
BE SURE TO TRY BEFORE YOU PAY.
HAS MANY ISSUES WITH PRIVACY.
Was great now horrible
I've been a fan of this client for about two years. I needed a client that supported dark mode, and this was the only one that did. I was pleased with Canary, the setup was easy, and it worked well. I had no issues. I would recommend this client to multiple people, and I even use it on my Mac. After two years I have seen this client decline at a rapid pace. I no longer get all of my emails, Canary doesn't pull them down, I have to open up another mail client to respond to emails. The client continually crashes if it decides to pull down my emails and the same happens on the mac client. It's awful, and it's like the quality of the client went down the tube in a heartbeat. Unfortunately, I'm back to searching for a mail client that supports a dark mode. I work late hours and having a white background is too sensitive on my eyes at 1 AM. It's unfortunate that I had to uninstall this app as it used to be good.
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Could not set up on iPad Pro
I perform IT functions for Mac as part of my job, to provide some context. I purchased this software today because the interface for Apple’s Mail for iOS is not that great and I’m looking for alternatives.
The software stalled out on an IMAP email account for my musical group’s website. Hmm, I know all of the required information and checked it closely to make sure the entry was correct - not impressive at all. OK, let’s try something dead simple - iCloud. Ouch, it stalled out on that too, referring to the need for two-factor identification but not actually initiating that process the way almost all software that requires this would.
So now I have purchased this software but it will not install any email addresses at all and is therefore useless and a financial loss, albeit a small one.
I’m sure that with enough time and tinkering I can force this software to set up these email accounts - but the claim is made for ‘effortless’ email and in that regard it is clearly a failure right out of the gate.
The software stalled out on an IMAP email account for my musical group’s website. Hmm, I know all of the required information and checked it closely to make sure the entry was correct - not impressive at all. OK, let’s try something dead simple - iCloud. Ouch, it stalled out on that too, referring to the need for two-factor identification but not actually initiating that process the way almost all software that requires this would.
So now I have purchased this software but it will not install any email addresses at all and is therefore useless and a financial loss, albeit a small one.
I’m sure that with enough time and tinkering I can force this software to set up these email accounts - but the claim is made for ‘effortless’ email and in that regard it is clearly a failure right out of the gate.
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Response from developer
Hi, thanks for using Canary. You can reach support via the in-app Help button or the Help button on our website. Please share relevant information to enable us to investigate the account setup issue you've mentioned. Note that this is Apple's own documentation regarding how you must use an app-specific password for iCloud with 3rd party mail apps, which Canary is consistent with: https://support.apple.com/en-us/HT204397
Good, but has annoying quirks
I downloaded the desktop and iPad versions of this app almost a year ago. I wasn’t happy about paying $10 for each, but I needed a solution that allowed me to save & use templates across devices, and I really liked the open tracking.
I’ve since deleted this app from my desktop & iPad roughly 5-6 times...only to reinstall it. Why? It has quirks. It’s like that slightly racist grandmother that’s given you fond memories of cookies and milk...and racial slurs. For starters, the iPad & iPhone doesn’t save your signature. You can create it, and save it; however, they forget that you saved it as soon as you close the app. It’s Uber annoying to open Canary mail on my iPad or phone, start an email, then have to save the draft or delete it so I can go into the settings and re-save my signature. ...then go back to writing your email.
Another quirk it still has is the templates don’t sync between devices. You have to re-write them on each device. I don’t understand the purpose of having an iCloud sync across devices if it can’t carry over templates. There are also other little bugs here and there; however, I’ll digress.
The app has gotten better over time. There used to be far more bugs. I simply wish they could just get it right once and for all...especially since I paid for both versions.
I’ve since deleted this app from my desktop & iPad roughly 5-6 times...only to reinstall it. Why? It has quirks. It’s like that slightly racist grandmother that’s given you fond memories of cookies and milk...and racial slurs. For starters, the iPad & iPhone doesn’t save your signature. You can create it, and save it; however, they forget that you saved it as soon as you close the app. It’s Uber annoying to open Canary mail on my iPad or phone, start an email, then have to save the draft or delete it so I can go into the settings and re-save my signature. ...then go back to writing your email.
Another quirk it still has is the templates don’t sync between devices. You have to re-write them on each device. I don’t understand the purpose of having an iCloud sync across devices if it can’t carry over templates. There are also other little bugs here and there; however, I’ll digress.
The app has gotten better over time. There used to be far more bugs. I simply wish they could just get it right once and for all...especially since I paid for both versions.
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Response from developer
Hi, please contact us via the in-app Help button and we'll investigate the issues you've mentioned. With best regards to your grandmother :) -Canary Mail Team
Searching for Newton alternative
I’m very picky about email apps and Newton has spoiled me for the past three years. When they told us they’re closing shop, I went through more than a dozen third party email apps to find one that suits my preferences. I am a firm believer that premium features are worth paying for if done it’s done right.
Canary, though relatively new, has a lot of key features all email apps should have: color coded email by account, email tracking, and EXCELLENT tech support just to name a few.
Though not quite up to Newton standards, this app seems promising and I look forward to future features and releases. There are small nuisances like the inability to sort accounts after you create them, and the ability to pick notification sounds but these are trivial next to the functionality and the security provided by Canary. It’s also a bit slower to load emails than Newton. But for now, it seems I will stick by Canary and see what it becomes!
Canary, though relatively new, has a lot of key features all email apps should have: color coded email by account, email tracking, and EXCELLENT tech support just to name a few.
Though not quite up to Newton standards, this app seems promising and I look forward to future features and releases. There are small nuisances like the inability to sort accounts after you create them, and the ability to pick notification sounds but these are trivial next to the functionality and the security provided by Canary. It’s also a bit slower to load emails than Newton. But for now, it seems I will stick by Canary and see what it becomes!
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Still in beta
Beautiful app but so many things are broken it feels like it’s still in beta; £9.99 is expensive for a beta app. I feel that the developers have a great idea here, but the planning of the app seems poor which is possibly the result of naivety.
Emails don’t display correctly. What good is an email app if you can’t correctly view the email? It’s understandable if the app was still in beta.
Read receipts are hit and miss. I get read receipts from Spark when sending to a specific person, but none through Canary when sending to the same address.
The UI is the best of every email app. Unfortunately there are so many little things that are misaligned and in the wrong place which ruin it. The ‘beautiful images are of poor quality and don’t look right on a retina screen. The font is not so easy on the eyes opposed to the stock iOS font.
The app is on the right track to become the best email app for standard consumers but has a long way to go. I feel the developers need to speed up their work in order to achieve this though however.
This is an honest opinion, I love the app and use it everyday, but until the issues are resolved and the app looks tidier my rating will not change.
Emails don’t display correctly. What good is an email app if you can’t correctly view the email? It’s understandable if the app was still in beta.
Read receipts are hit and miss. I get read receipts from Spark when sending to a specific person, but none through Canary when sending to the same address.
The UI is the best of every email app. Unfortunately there are so many little things that are misaligned and in the wrong place which ruin it. The ‘beautiful images are of poor quality and don’t look right on a retina screen. The font is not so easy on the eyes opposed to the stock iOS font.
The app is on the right track to become the best email app for standard consumers but has a long way to go. I feel the developers need to speed up their work in order to achieve this though however.
This is an honest opinion, I love the app and use it everyday, but until the issues are resolved and the app looks tidier my rating will not change.
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