Leave a Review ezCater
Trust me just don’t
Look, you’re obviously a catering app for people who work in sales. How you can so consistently drop the ball absolutely blows my mind. I placed a large catering order 12 hours before an event, and EZ Cater let me know an hour and a half before the event the restaurant can’t fulfill it. To top it off, customer service found a “replacement” who could make it 15 minutes late, or so they thought. I didn’t believe this so I made the agent call the replacement restaurant and turns out it would actually have been 2 hours late!!
Being thorough might have just saved me my biggest client, despite the best efforts of this heaping garbage pile masquerading as an app.
If you value your clients and want to hit quota, don’t even download this nonsense. This is literally the only app review I have ever written. Heed this warning.Show lessTonyFromCollege
Developer Response
Hi Tony, Thank you for taking the time to provide your feedback. I’m incredibly sorry for your order being canceled at the last minute with no viable replacements. At ezCater we strive to facilitate a stress free and reliable service, and I deeply regret how much we let you down. I would love the opportunity to help make this right, but would need the specifics of the order to investigate this further. Please feel free to let us know by calling or texting 1-800-488-1803 or e-mailing us directly at support@ezcater.com. ~Amanda Voice of the Customer Team10 years strong, love, EZ Cater!
I’ve been using EZ Cater for 10 years, and finally leaving a review. Obviously five stars, or I would not have been using it for 10 years. I felt encouraged to leave a review today based on my recent experience with one of the EZ Cater support team members. Time and time again, they respond almost immediately and help modify orders, or cancel, even if it’s past the cut off times. Best assortment of restaurants and of course the point system is what keeps me using their services!Show lessJenbean16
HORRIBLE UNRELIABLE SERVICE
I have had more late orders than I have had on time orders this is by far the absolute worst catering service I have ever used. I’ve been a user for 3 months now because of area demand and it has been the worst 3 months ever. Absolutely terrible customer service. Orders are always 30 minutes late. Restaurant and driver do not alert me or EZ Cater when they will be late. I have had to spend 30 minutes multiple times trying to track them down to see where the delivery was.
You should have access to the restaurant you order from and not have to wait on EZ Cater to find them.
There have been times where I am double charged and other times where I’m not charged for a month. I absolutely HATE this service and wish it was off the market.Show lessTorrriiee
Developer Response
Hi Torriiee, I am truly sorry to hear about the inconsistencies you’ve experienced while using our service, specifically regarding the multitude of late deliveries, lack of communication, and poor customer service. We fully expect our internal teams and catering partners to meet the needs and expectations of our customers, and we clearly failed you on multiple fronts. We continuously monitor and review our performance, and feedback like yours is incredibly important in helping us to improve. I would love to investigate these issues further in order to best facilitate a resolution for you, but I am having trouble locating your account with the information provided. Please feel free to provide us with more details by calling or texting 1-800-488-1803 or e-mailing us at support@ezcater.com. Thank you for taking the time to share your feedback, and I look forward to the opportunity to help make things right. Nicole ~Voice of the Customer Team