Leave a Review Virtual Assist
Instand connect, great. How they handled it, terrible
I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experience.Show lessGeezus Khristhe
Developer Response
We apologize for the experience. Please email us at CommunityCare@allstate.com, so we can look into this further.Very easy!
I was nervous based on some of the other reviews but I had a great experience - connected with a Rep in less than a minute and the whole proceeds took about 5 mins! Thanks!!Graaaassassaaaaace
Instand connect, great. How they handled it, terrible
I will say the app/service wroked very well. My issue, just as disappointing and relevant, is how he handled my Claim after we spoke. To all who use this: THEY WANT YOU TO USE "Their preferred shops". I suggest, no matter what, tell them no. Do not let them put any shop down, just tentatively. They will run with it from there regardless of your requests. I did agree to allow him to put one if their shops down, but still had other things to consider. I was told that was fine, that it wasnt an official choice. Within a half-hour, and very very inconveniently, I was getting messages that that shop was selected and a tow was on the way to pick it up. What I had specified was not even in their Universe. I doubt the adjuster was Allstate, but he still represents Allstate. Use the app but understand- They dont have your best interest at heart. If you have been hit by an Allstate driver, max out your claim, make it hurt and stick to your choices, because they will walk right over you just to get things the way they want them. Very very unpleasant experienceShow lessSo far not liking it
Signal doesn’t reach to certain vehicles we have on the lot. They want us to push a truck that doesn’t have power steering into an area that has signal and show them what is failing, when we submitted very detailed photos and notes of what is going on.
This is a business, service advisors and technicians are occupied but now we also have to stop what we are doing and do partial of the inspectors job and show them what’s wrong. We’d prefer if inspectors actually came into the shop and got all the information.Show lessShop2616
Amazing! Almost
I immediately got a adjuster on the video call which I was honestly surprised by since the reviews suggested otherwise. The video quality that appeared on the screen was pretty bad, it would not focus sometimes making picture acquisitions difficult at times but we made it work. Besides that it was very convenient to have this app forsure made the claim process very simple and worked with my schedule! I personally did not have time to drop my truck off for an initial estimate but I did have time to make a quick 15 minute call get a initial estimate and I was assured if there are other expenses that could not be captured by us but the dealership found then they would cover those as well. Amazing !Show lessJOchoa22
Developer Response
Thank you for the valuable feedback on our mobile app!Dialing for dollars
It works fine if you have a good internet connection and a full battery charge. Now when it comes to the policies of what they consider an estimate another story. The idea is good and technically works well. I was a virtual adjuster for Allstate for 3 years until I retired in 2020. Lol I still think the in person physical inspection is still the best MOI means method of inspection.Show lessHendrix56
Developer Response
Thank you for your review.Not the worst, not the best
Originally did it in the afternoon after lots of back and forth going with the insurance. I was doing it in the afternoon so about an hour left till operating hours were done. Was on hold for an whole hour, which said that they will eventually call me back but didn’t and then operating hours were over.
Better done in the morning as that connected quick and had me circle the vehicle, see the mileage, and then area of damage. Guy was honesty quite nice and seemed to be knowledgeable in getting the information. I’m not sure on the image quality but he seemed to be able to read the text prints. He also turned off his video, but I guess that doesn’t matter too much. He said that since there wasn’t a way to tell internal damage, he would hold off on which parts were needed for replacement.
All in all, not the best, not the worst app.
It’s a pain though.Show lessIcy Vex
Works fine
I was able to connect pretty quickly, the representative did a quick and easy job of reviewing the car.Symbiotic relationship
iPhone
Does not work on IOS. App crashes immediately. Both app and IOS on most current versions. Updated version 3.6.1 dos not work and crashes on IOS.BigSd8642
“Approximate wait time 30 seconds” Incorrect.
I am on the app doing a favor for a family member who is out of town. Expecting a 30 minute call to show the damage and then be done.
So far I am on hour 3 of the wait. No message, nothing at all.
I assumed these negative reviews were one offs and rare occurrences, but now I will assume that they are the norm. Absolute piece of trash. Deserves every one star it gets. I hope this is improved soon.
Pitiful product from such a large company.Show lessMacDylan48
