Leave a Review Virtual Assist
Awesome
In less than 45 minutes my assistant put money to cover my repair. Unbelievably easy to use, fast and courteous help, extremely knowledgeable staff and I couldn’t be happier it it weren’t for the fact that my car was vandalized. However, Allstate made this as pleasant as possible.Baughmad
Not efficient
App makes it clear to be near your car. You wait and wait and wait to be connected to then be told to get a call back. You continue waiting as you have to be near your car. Over an hour later got a call back but wasn’t able to be near the car so get to restart the entire process over again...currently waiting for another call back. Apparently they think people have a LOT of free time.Show lessdhuufbhf
HAS ANYONE READ THE TERMS AND CONDITIONS??
Terms and conditions appear to allow the app much more personal data than I’m comfortable with. And they aren’t even clear about what “among other things” means. A shop rep shouldn’t have to use an app on a personal device that harvests their data in order to get an approved estimate. Just look at the photos and estimate I email, dummies. The same reps that are doing VA can easily review an email and call with questions.Show lesspreferstoremainanonymouskthx
On line
I waited 41 minutes and still got NO One☹️$&@@8)!;42,?()!?
Waste of Time
Two star for app interface and ease of use but what’s the point of wasting time when you’re put on hold to get matched with representative.
App asks you to be near your car so that you can show damages on a video call. I was waiting for 5 mins to get connected with representative first and then waited forever for their call back. Why do you recommend people to use these apps when you don’t have support for it. I wasted 30 mins waiting for their call inside my car.Show lessShaanLucky
Wow, my claim was paid so fast!
Thats the quickest I’ve ever had a claim taken care of.VP9chica
Waste of time
Alllstate seems to be getting worse and worse. No other DRP makes us jump through this many hoops for anything. To top it off most these adjuster don’t know anything. I shouldn’t spend this much time processing a total loss.RRocha95
