Leave a Review Virtual Assist
Awful
Love my All State rep but having to use this app to make a claim will have me shopping other companies. Text me 10 times to use the app and when I try too there’s nobody available. -5 stars.Mpf dad
Streamlined process to encounter hard nosed incompetent adjusters!
The functionality of the app itself is good. The idea and premise of the app is good. The function, in practice? With Allstate? Abysmal.
Prepare for a long wait if you drew the short straw and received a Mitchell estimate. Be prepared to argue over tenths of hours for labor times, what is and is not part of a wreck, and listen to the many reasons why they “can’t” do something (hint: quotas and audits!).
My last straw was when I was told a wavy body panel from a wreck was actually bad body work. LOL. From a 65 year old lady smoking a cigarette. Real professional. Your supplements have much better turn over financially through the web portal or email, the virtual assist is beyond a joke.Show lesscustomerx2
Horrible App
I will be changing my insurance company based on my experience with this App. The App itself never let me in. If I want to use “my” shop instead of an “in network” shop, they would have to use this App as well. STUPID and does not work. I hope to never have a claim but when some jerk tried to steal your truck you have no choice. Horrible way to do business.Show lessUnicorn lover got any
Complete Garbage
I have strong wifi and more than capable tech skills so I know the issue is the app + their lack of workforce that is causing issues. Tried 4 times to connect, first time get a guy with a beard who looked like he was in his kitchen. No sound, just video and he hung up on me. 2nd, 3rd and 4th attempts resulted in a black screen, no video, no sound, nothing. Ridiculous and frustrating.Show lessWyoBiophile
Simpler than anticipated!
After reading these reviews I was procrastinating because I did not to deal with issues using the app. But wow. I called Friday at 4pm. They were busy so I set it up for them to call. They called at 4:30pm so I just went back to the garage and 15 minutes later it was done. They needed some pictures and thats about it.Show lessSnj922
Fast, easy and the person I talked to was great.
It took me about 30 seconds to get through to a live agent, and he talked me through the process of taking pictures of the damage to my car. I got an estimate within about an hour or two, and was able to then get moving on repairs. A really great app, way better than having to set appointments and have someone come to your physical location.Show lessJediHero7
Doesn’t work
Can’t select service type in the initial setup to even use the app. Doesn’t work = Waste of timeshinde.
Waste of time
I work at a motorcycle repair facility and this is the very first time i have ever been asked to use a video call. I did what i always do and i submitted my supplement with very detailed photos. Theres shouldn't be any questions asked. But they are refusing to accept them. Allstate is a trash insurance company. I have always had problems with their claims. Geico is #1 no doubt. Super easy. They stick to the original format for submitting claims and it works. Im not going to waste my time waiting to video chat when i have to run a business and deal with customers. Its okay. Ill just be charging storage $25 per day till Allstate realizes this virtual assistant app is useless.Show lessYivxrhvfg
Easy
Easy and fast to connect to an estimator. Reception good.Christen56
Useless
This app doesn’t even work can’t even connect to an agent at all keeps saying they are not available even though they are! Need to get this app fixedRayboray
