Sony | Headphones Connect User Reviews

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  • Amazing Headphones

    The Sony WH-1000XM4 headphones are a top-tier experience in every sense. Listening to The Tembo Sounds - The Culture radio show’s sound quality is nothing short of fantastic, with brilliantly tuned acoustics that allow every element of the music to shine. Whether it’s the crisp highs, rich mids, or deep bass, these headphones bring out the nuances of every instrument in the arrangement, making listening a truly immersive experience.

    Beyond the audio quality, the headphones are incredibly comfortable, ideal for long travel days or simply unwinding at home while watching a movie. The plush ear cups provide a snug, yet gentle fit, and the lightweight design ensures they can be worn for hours without discomfort. The noise-cancellation feature further enhances the listening experience, blocking out external distractions and allowing for complete focus on your audio or film.

    All in all, the Sony WH-1000XM4 is a premium product that delivers both in sound and comfort, making it a perfect choice for anyone looking for high-quality headphones for both everyday use and long-term wear.
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  • Sony1000MX5 vs Sennheiser Motion 4

    I’ve had two pairs of Sennheiser Motion 4 Headphones and they’re superior to the Sony 1000MX5 except they just stop working after around a month. The Sony Headphones have far less contact area and much more padding on the ear cups. The Sennheiser Motion 4 will stay put better, I’m in a wheelchair and live by my headphones, I wear them 23 hours a day, I sleep with them on. The imaging is great on both but when you turn up the Sony MX5’s they flap or distort unless you remove all the bass. They are both great but I don’t game, I’m an audio nut that has a somewhat trained ear. I listen to everything except opera. The Sennheiser is like the wall and ceiling are speakers because they have “Ambient Aware” that allows me to jam but people don’t startle me, the Sony MX5 is like wearing hearing protection. They’re so different that it’s almost not fair to compare them!
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  • Features.

    The app is pretty good all around. That being said, there has to be a way to add more features to the WF XM4 ear buds. I got my earbuds about a month ago and have been very disappointed with the controls. Just add custom set user controls! Please!? I’d be fine with a tap and hold and double tap and hold option for certain functions. And example could be, pause play and rewind are all the same but if I wanted to use ambient sound I would tap and tap again but hold to active the function. Or the constant tapping like on the WF XM5 earbuds. I’m not sure if it would be possible but my previous pair of earbuds, the Samsung Galaxy Buds+, used a double tap on the side of the earbuds for volume control with was beyond convenient for having playback and volume on the same earbud. I would enjoy using these earbuds so much more if they had more refined controls.
    Please consider what I have said here as I think a lot of people would benefit from having tailored controls for just having a single earbud in your ear instead both. I rarely use both earbuds as I like to have better hearing for the sound around me.

    Thanks.
    -Kash M.
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  • There’s only one reason to use this app

    There’s only ONE reason to use this app. Change your headphones from pass through audio to noise cancelation. When you launch the app there’s always a pop up add that I have to wait to load up and then click out. Then I have to navigate to a different tab and press the drop down to change the noise cancellation to pass though. I wear my headphones on my motorcycle so when I want to go to a store it takes me five minutes just to change my audio settings. I can change my AirPods setting in two seconds. When people start talking to me it takes me ages to change it so I can hear what they’re saying. THAT OPTION SHOULD BE ON THE FIRST PAGE AS SOON AS YOU LOAD THE APP. NO ADDS OR POPUPS. JUST WHAT AUDIO SETTINGS DO YOU WANT RIGHT THERE IN THE FRONT. That’s the only reason anyone uses the app. My 4 year old can design a better app than this. I will not buy another Sony headphone product just because this app is so horrible.
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  • Horrible app

    Don’t get me wrong, I love the headphones but I don’t understand how company can do so many complicated things but they can’t even get an app to work. I can have my headphones connected to my phone playing music but the app will still say I’m not connected. If I press connect, nothing happens and I’m just stuck at the Home Screen unable to get in. If by some miracle I actually do get in the app, I’m not allowed to even swipe off the app for a second because if I do, then the app says I’m no longer connected and I have to go through the whole process over again. The Alexa app basically can’t do anything except tell me the weather on the headphones because the connection between the app and Alexa is garbage and I can’t even connect to 2 devices without the app crashing and completely blocking out the audio from one of the devices. Frustrating and extremely confused on how such great headphones can have such a terrible app. Just disappointed
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  • Works great with 1000x4 and 1000x5

    I usually have trouble with this type of app, but this one has worked well and the functions all work reliably to set the different settings on my X4 headphones. No crashing, bugs, or timeouts for me! I really like the Bass Boost feature and it is the reason I kept these headphones rather than returning them, so the app is a must have for me. Note - if seems like you can delete the app after you get your settings set the way you like... they are stored locally on the headphones, so the app is more like a preferences screen than anything. I wish the custom button on the headphones could switch between EQ or have other options beyond the 3 custom button options provided.

    Update: just bought the X5 and the app is very similar, but has more screens of junk I didn’t want. I wish Sony could clean up and simplify the app and get rid of the silly/useless stuff that they keep adding (like points for using your headphones) 🙈
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  • Doesn’t switch properly

    Why doesn’t the app let me switch devices at will? It makes no sense. I exit out of everything that was playing on my iPhone to force it to switch to my laptop that’s actually playing audio but it doesn’t.

    The only way for me to do it is to actually disconnect from my iPhone so only my laptop is connected but then I can’t take my phone calls.

    The rest of the functions of this app work fine. If you’re listening to your laptop and you get a call on your phone the switch will happen automatically and I just wished switching to listen to music was as seamless as that but oh well.
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  • Way better than expected.

    Sometimes when you buy a product that uses electricity and has an app the app is almost completely useless with only one or two functions. This app is the exact opposite, it has many different settings that accommodate to the genre you listen to and the environment you’re in. The badges you get for using headphones and interacting with the app encourages me to do the updates and play with the settings that would otherwise be very difficult and annoying. The only suggestion I have is for the ability to change what action the headphones detect you are doing, for example sometimes I’ll be sitting down and instead, the app will show that I’m standing.
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  • Minimal Customization

    I’m extremely frustrated by the fact that out of a $200 pair of Linkbuds S I am unable to customize the touch controls. This app needs to be able to let the user define button presses. The sound canceling can only be changed to “Ambient/On” through touch despite there being other touch controls that are stuck in “Not Assigned.” There is no reason why the app can’t be changed to allow user defined inputs. I would love it if I could have playback control settings then be able to user define a long press for my sound canceling features. As well as be able to change my sound canceling features to “noise canceling/off” instead of it being permanently set to “noise canceling/ambient sound” so I don’t have to launch the app and turn the noise canceling/ambient noise to “off” through the app after accidentally touching the headphones while repositioning them. Overall it’s extremely shortsighted of Sony to not give users more freedom. The technology is there and I’ve had other pairs of wireless headphones that allow the user to customize how they want to use their headphones.
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  • App Changes Headphone Settings

    This app can be very frustrating when updates are ready for my headphones (WH-XM5s and WF-XM4s).
    I've noticed that the behavior of my headphones changes upon an update becoming available. Often in a way that nukes their usability.
    Today, I was listening to music on my phone prior to hopping on a Zoom call. While listening to music, this app picked up a headphone update.
    Just the action of know an update was available activated the "Speak to Chat" feature on my XM5s. "Speak to Chat" makes Zoom unusable. This is why I keep it turned off. But the app decided I should have it turned on. No user input from me. I can't be going into virtual meetings without reliable headphones. No update is so important as to justify overriding my preferences.
    The headphones are great, but this app needs to do a better job respecting user settings.
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