Leave a Review Sony | Headphones Connect
The App Doesn’t Work
I rarely write reviews but alas I’ve found a reason to. The newest version of the app Sony uses for their headphones is unusable- literally. Like for many others, the app either doesn’t launch, or freezes, or crashes. I know Sony will address this eventually, but currently these genuinely fantastic headphones (WH-1000M3), which cost twice their weight in pure silver, can’t be used correctly. Please fix this one ya’ll, it’s a bit of a let down...
EDIT: Their customer service was fantastic and they gave me a work-around for the privacy policy problem. For IOS the app only works on update 13.3. Kind of a bad idea to make the app only function a specific update (and also likely future updates- I doubt that’ll happen again), but I can launch the app now so good enough :)Show lessIt's pronounced "maroon"
Really Sony? Really?
I have been researching noise cancelling headphone for over a year now and and have been eyeing this ever since. The headphones, themselves, are fantastic. But the companion app was something I was very interested in as well since I am switching over from my Parrot Ziks and it had an app with some cool features as well.
I get these headphones last week and am taking a trip back home for the holidays. I was looking forward to using them on the airplane and playing around with the noise cancelling options that the APP provides. Sadly, I wake up last week to see my app has auto-updated and now I can’t even get into the dang thing. It’s been days. DAYS. I understand for some that this doesn’t sounds like a whole lot but when the app has been having bugs since it’s inception how is it that after being out for numerous years it is still bugging all the time?? The companion app is part of the selling point of these headphones and many other products by Sony. So needless to say when I bought my Bluetooth speaker last week I skipped all the Sony’s I was looking at and got the UE Wonderboom.
Long story short the headphones are great but the companion app is garbage half the time. After years of being out it shows 2 stars. Says something about the company and what their actual priorities are: To just sell products by creating false expectations with their user experience they boast so much about.Show lessburner451
Disappointed
I bought a pair of the Sony headphones about two weeks ago. I was so flipping excited because I knew they are great quality and that I was going to enjoy listening to music a lot more. I was especially excited to have an app that would allow me to adjust the headphones settings right then and there and I could hear the difference. But with the new update I am no longer able to use the app. Every time you click the accept terms of use button it freezes! So I no longer am able to adjust anything. I enjoy the sleek modern design of not having many buttons on my headphones. It makes it so much easier to navigate and control. Especially with the swipe sensor. But I guess the draw back of having everything controlled on the phone is that you’re kinda sol until it’s fixed 🤷♂️🤷♂️ please fix soon!!Show lessDschmidt55
User Interface Issues
So overall, this app is somewhat decent. Gets the job done, but I don’t suggest messing with surround sound because it doesn’t really fit with audio unless you somehow can only listen to music in that condition. My issue with this app is that it DOES not load on startup. The screen appears white/blank and all my features are gone. Hopefully a very soon bug release update for the app should fix the problem, but this failure to smooth out all these bugs especially by the end of 2019 with all these bugs that were shown in apps of other sorts. I just don’t understand why app developers can’t get these bugs to smooth out when we’re in a time period where a majority of software and technology issues have been smoothed out.Show lessraesirman
Works seamlessly
From the reviews I was expecting a terrible experience when I received my new Sony headphones today. However the process went very smoothly. I didn’t have to do anything really. The app saw the new headphones, asked to be able to access Bluetooth on my phone, and it connected. No issues, just worked. When I turn the headphones off and back on later, it automatically connects without any issue. Changing the sound via the app takes place right away without have to restart anything. I’m using IOS 13.2 on an iPhone Pro for reference.Show lessIvanWindon
Multiple issues with earbuds
I have purchased sony wf 1000xm3 for the 2nd time. In the first set i had faced issues with microphone as the callers were unable to listen to my voice. I thought it to be faulty piece and returned it. As i liked the music i ordered it again.
In the second pair the microphone issue still exists. I can’t make any call through headphone as the person on other side can’t hear you. In addition to that right side headset doesn’t work independently. This ears phones should work with single earpiece but if i place the left side earpiece the headphone disconnected. And right side headphone doesn’t get connected independently.
No doubt these earphones sound amazingly well but hardware and connectivity issues are so frustrating. I have no choice but to return these and go for some other brand. I trusted sony for their quality but this time i am disappointed.Show lesspprai2019
READ THIS REVIEW
I think everybody else is overly critical of this app, IT IS NOT BAD. The interface to me is simple and looks nice. You don’t end up getting muddy sounds when you distort the music (e.g. to Concert Hall), however the music does sound less loud at the same volume you were just at when the music was undistorted. But there’s nothing horrible about these headphones or the app, it’s actually really cool (in my opinion) that they have an accompanying app to their headphones and allow you to make these awesome distortions. Anyways, don’t believe all the negative hype, AND even if some of those reviews are true, look at it like this: if you’re just now downloading the app, then you’re gonna get the most up-to-date version of this app, free of whatever bugs or glitches people complained about that are now fixed. So believe in Sony, they make a quality product.Show lessJJOverlord
How do I get rid of this?
The interface is horribly slow and extremely complicated. Setting up the Bluetooth requires first connecting through settings and then connecting again through this app. Since others say “it just works”, I wonder if they only use their headphones with one device. Sometimes I’ll connect through the app but the sound still comes through the device.
Then I was told to update the app and now there is another set of headphones with an LE- prefix. In settings I can Bluetooth connect to it but it isn’t in this app. So sound doesn’t come through the headphones.
Once connected though the app does provide some interesting functionality. Which is useless on the iPhone because one has to switch back and forth between this app and whatever is providing the sound you want to modify.
On the iPad (perhaps it requires the new os) the app providing the sound continues to play so you can immediately hear the change. Still, l haven’t found a setting that matters to me. Others might care.
But I found (I think) that with out the app nothing works. I guess I’ll have to try it again.
I still like the headphones thoughShow lessFiji Fugitive
Awful privacy policy - Invasive tracking
I just got a new pair of Sony’s wireless NC headphones and installed the app to use with them. However, when opening the app, you’re immediately presented with an “I agree” type checkbox and if you review the privacy policy, you find out that you basically agree that the app will send Sony the data about when and how you’re using your headphones (including what it is you’re listening to through them)! On top of that, in the policy, Sony gives itself permission to tie that to your device’s unique identifier (ie - the data is NOT anonymous, not that anonymization would make it ok to collect that much data).
I’m sorry, just being able to control my headphones via Bluetooth is not justification for such invasive tracking. I have no idea how well the app actually works, I immediately deleted it.
Dear Sony: I paid serious $$$ for these headphones: please provide a companion app and Privacy policy that doesn’t track me or send any data back to you.Show lessEspressoFiend5000
FIXES TO THE PROBLEMS WITH THE APP
So here are the most common problems and the fixes.
**BEFORE YOU INSTALL THE APP: PAIR YOUR HEADPHONES TO YOUR PHONE**
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PROBLEM: Headphones not connecting to the phone
FIX: Hold the power button for 7 SECONDS and the headphones will say “Bluetooth pairing” or something similar, and the blue light near the power button should flash too.
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PROBLEM: You have connected/paired your headphones to your phone but the app does not show that the headphones are connected
FIX: Turn off Bluetooth (One if the first settings on the top of the page) on your phone and completely turn off your headphones( after pressing the power button twice, the headphones should say “power off”). After you have completed that, hold the power button on the headphones until they say “Bluetooth pairing,” the blue light near the power button should flash too. Then, turn on Bluetooth on your phone and make sure the headphones and the phone are sitting very close together. Repeat as necessary or when you want to use your headphones on a new device.
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Thanks and hope this helps, because it did for me. These Sony headphones are also better than Beats By Dr. Dre or Bose’s comparable models, and I know this from experience because I have owned them.Show lessJameson M.
