Leave a Review Keto diet app－Low carb manager
Deletes data. Use something else.
Good app, but it has been deleting my data daily. Some is restorable, some gone for good. Data export options are PDF or grocery list 😫
Update: customer support sent me a year of free Pro, but they aren’t taking the data loss issue seriously. After a week of basically dismissing my issues because they can’t duplicate it, and not even trying to troubleshoot, they finally asked me to check my available space on the phone. I have 3GB free and they asked me to free up two more. ***So apparently you need 5gb of free space to avoid unexplained data loss. ***
Update: cleared up over 5gb of space and it worked for a day. Then again all my data was gone. I restored yet again. Support said to update the app. Found the update and it deleted all my data still. I restored again and the app crashed over and over, wouldn’t open. Rebooted phone and it opens but data isn’t restored. “ Sorry, we are unable to restore your data if restoredb1 doesn't work. Sorry for your inconvenience.”
Update: the response on my review says that it has been fixed with an app update. It may be true, but I’ve been told that at least twice before the latest update, and it wasn’t fixed with the previous updates. Also, my data is gone, and if the “small bug” is fixed, it doesn’t bring back lost data. **I lost 5 months of data.**Show lessthecoles
Is something happening with the App today
Usually this works perfectly. I have the yearly subscription. When I logged in today it’s lost alll of my data the last 3 months. I just put my breakfast in and it saved. When I closed the app and came back on, all that was deleted too. I’m disappointed. I’ve paid for the year so I hope this is just a bug and getting fixed?Show lessSusieLee85
Developer Response
Please contact our customer support to resolve issue.Almost there
The app is great for tracking food intake and the interface is easy to use and choose which sort of measurements you’re using, e.g. g, mls, tbsp etc...
I use this app as a way to track my diet and to then export the data to take to my dietician.
What doesn’t seem to be there is a history of fasts (I fast every day but once I’ve finished a fast there is nowhere I can view previous fasts and data) I have started using the app zero for this instead but I would much prefer to have it in one place.
Another thing I noticed is when you export data it tells you the total calories lost with activity for each day in the corner however it does not list what activity you did.
The data also lists your total calorie intake that day and does not subtract the calories you expended with whatever workout you logged. It would be useful to show both calories consumed, subtracted and totalled in the exported PDF.
I basically have to use 4 seperate apps to track food intake, intermittent fasting, menstruation and ovulation and a task app for ticking off daily physio exercises - would love for it all to be in one place so I can have one PDF for it all instead of having to log across 4 apps. Hope you take this on for the next software upgrade.Show lessScarlettmjd
Developer Response
We really appreciate your feedback! Thank you for using our app! We will develop it later.Can’t unsubscribe from premium
To unsubscribe from their premium service is a convoluted process through the app. Tickets are opened, they send a reply, and then their messages fail to open - since I can’t read them, they auto-resolve, meaning I’m stuck paying for premium permanently. The whole process feels designed to trap people into recurring payments they don’t need.
Devs, please unsubscribe me from the premium service.Show lessDidn't work :(
Developer Response
Hello. You can unsubscribe using iPhone settings or you can contact us using email. Thank you and sorry for the inconveninience.Keto success
Was previously on keto with a PT to help me keep track but when I moved I came off my diet. When I wanted to get back on it, this app was great. Helped me calculate my goals, and keep track of my inputs. Can input and save your own recipes for quick access. Has a great catalogue of foods and the scanner helps with quick identification. Just remember that in the UK, Net carbs are already on food packing so if you have it on Total Carb setting in order to track non-UK foods, you’ll need to input UK foods yourself. Worth every penny!Show lessklrg23
Developer Response
We appreciate your detailed feedback! Thank you for using our app!Mostly very good app
This is so far the easiest keto app that I’ve tried (to be fair I have only 3 or 4 others, but I don’t have enough free time to do more). I really like the ability to break my food intake by meal. The macro break downs at the top of each day’s food intake and by meal are very helpful too. I like being able to scan foods, create foods and recipes, and save foods as favorites for easy access. The app easily syncs with my Health App (Apple) and therefore tracks my exercise from my Apple Phone. I can also add exercise manually.
The less user friendly features are: you can attempt to edit foods when the nutrition labels are clearly off, but when you submit the edit, it disappears into the void and you never hear back. Customer support is nonexistent as far as I can tell. I’ve submitted several questions and received no response, ever. The help database is very basic. I cannot figure out how to change my activity level. I want to drop it down from lightly active to sedentary bc the app is giving me too many calories for my metabolism, but there seems to be no way to do that. And finally, when I do a search, my favorite foods that include that word should come up first but rarely do. If these things are fixed I would be happy to change my rating to 5 stars.Show lesselena.gerli
Developer Response
Thank you for using our app! To change your activity level, please go to Setting and tap "Recalculate goals". There you will be able to select another activity level, or you can set your goals manually as you wish. As for the favorites search, thank you for this idea. We are working on our search now and will consider this feature.This app is great, but uuggghhh!!!!
Ok, I use this app EVERY day and paid for lifetime pro features so I have to be fair and give 3 stars. But what really pisses me off is this is the 2nd or 3rd time since I purchased that an update has rendered the app unusable and a patch to the update needed to be released to fix it. I am currently unable to open the app. And now that I am complaining, might as well say something else... I use custom macro settings and pretty much every app update removes my custom settings and forces me to go back in and reconfigure all my whole custom macro profile. This is inexcusable, please please, test your updates before you push them so that they don't break the app and, and under no circumstances should you ever push anything out that removes my logs, settings or profile!!!Show lessRBon81
Great for tracking but not accurate
I have used this app previously and it seriously helped me with the diet, wouldn’t have been able to do it without this app. Have since started the diet again as the gyms are closed, I managed to keep the weight off from the last time I did keto so I’m very happy!! However, there is a slight fault with the app for UK nutrition labels. I have always thought you subtract the fibre from the carbs on the label but the carbs on UK labels are already NET carbs as the fibre is listed separately. This is fine when manually inputting a product that doesn’t scan. When you successfully scan a product the carb count is lower than on the label as it subtracts the fibre when it shouldn’t. This means I have been inputting meals with a lower net carb count than what is actually true. The net carb count is the carb count on the label and fibre should not be subtracted.Show lessZed27
Developer Response
Thank you for using our app! We are testing feature to allow users edit predefined food.At last, the perfect app!
I love this app more than any other. It has a great user interface and is super-reliable. It does what it says it will without missing a beat. Most important of course is its functionality. I would recommend this app to anyone on Keto, and especially people wanting to track their practice and progress. This app has enabled me to stay consistently in optimal ketosis - it does all the hard work for you. And once you become familiar with the basics you’ll find this app has many layers of richness. Today, for example, I discovered that I can print a shopping list for the foods I consume most. This app is the perfect Keto toolbox, with everything you need to sustain your Keto lifestyle. The app is genius. Don’t hesitate.Show lessAdelec
Developer Response
We really appreciate your detailed feedback and thank you for using our app!NEVER use this app!!!
I paid for a 12 month subscription and had to switch phones within 3 months of using this app. I contacted their “customer service” team and it was a waste of time trying to move my subscription over. The Keto App’s service agent Jamie was absolutely no help and kept directing me to Apple for help. The reached out to Apple and they couldn’t do anything and they could issue a refund. I then contacted Jamie again through the app and he was no help, of course. So I am 3 months in to a 12 month subscription and can’t use what I paid for. I highly recommend to everyone to NEVER use this app!!! They are nothing more than a scam and a waste of time, their customer service is horrible and non-existent! They don’t care about their customers or trying to help them at all!! I will never use this app again!!!Show lessmmeags88
