Leave a Review ShopRite
Ease of use issues
Trying to locate your home store is the most ridiculous waste of time this app has to offer. Instead of filtering by nearest zip codes ( since it is already given in the mailing address) they make you scroll through every store they have, sorted in a way that is not at all reminiscent of alphabetical order. This with the two times I went to use my card, and my phone number ( same for over 10 years) was not properly linked to my card, and trying to get appropriate discounts required me paying the regular price and then going to customer service after for a credit, once they established I did in fact have an account.
C’mon people!! This technology is here to help us, not dumb us down! It is frustrating because all major stores are owned by the same parent company, so it is a big circular firing squad we have to put up with. Most of it is because they keep doing “payroll cleansing” and are required to hire less competent people to replace the people who know and understand how the programs work. If I can buy all my stuff from a local farm I do so, but these empirical numbskulls know they have you by the short hairs and there is little that can be done about it.Show lessOne time too many!!!
Developer Response
Thank you for taking the time to leave a review! We are sorry for the troubles you've had with the app. Can you please share some more details around locating your store? Please share your store & account and so we can make sure your account is linked properly and avoid any of these headaches! Please email us at mobilesupport@wakefern.com at your earliest convenience.Not easy to use
Compared to Instacart, it is extremely difficult to use this app. It’s not organized. You gotta type in something exactly how it is in order to find it and a lot of stuff is impossible to find even though they definitely do have it if you go there in person.
And a lot of times if you type in exactly what you want it’s still can’t find it and it says that the item is unavailable, but it definitely is there until you look it up a different way or go through the aisles and then you’ll see the item that they just said wasn’t there.
They just need to improve the apps efficiency. It’s very difficult to use. However, the fees are really good. Compared to Instacart. The fees are way better. Instacart will charge you $10 for a service fee and then another 12 for a delivery fee and then you have to tip the driver and then you gotta pay another fee for something else and then by the time you’re done with all the fees it’s about 50+ dollars when your bill should’ve been $50 less than what it was if you just went there in person.
however, with the ShopRite app it’s more like if your bill is $300 then with the fees and everything it will be about 310 to 315 depending on how good of it tipper you are.Show lessSusannah_Jane
Not So Happy Shopping at this Shop Rite
First and utmost, quite few managerial staff members are not pleasant. They seem to be annoyed most of the time. I heard a manager tell a customer who was trying to explain to her the pricing was wrong or the product was not in the right spot she told him I didn’t pack it out, so basically it wasn’t her problem but the gentleman told her you’re the manager take care of it. I find this to be a big issue. Things are in the wrong spot or mismarked and after it’s brought to the managers attention nothing is done about it. The item still stays in that spot tricking people, thinking that the item is a certain price and it really is not. Also, I find that this ShopRite does not carry a lot of products that other ShopRites have I.e. in Wall, or even in Lacey. Other ShopRites have more of a variety and carry many more interesting and different items this store does not have. Plus the fact the employees are really nice and helpful. The cashiers at this ShopRite arec very nice considering that they must deal with the not so nice managers. I would just like to say it’s not all the managers and customer service people. There are a few that that are obliging but some are not. Being rude is a big turnoffShow lessVicky caporale
Developer Response
Thank you for taking the time to provide your feedback! Please share more about these experiences with us at 1-800-746-7748.