Leave a Review Insite Gold
Best customer service
It has always been a pleasure working with their personnel and representatives.
They are next level professional and knowledgeable in solving any matter. I just want to thank them for being there to makes sure for our safety🙏🙏Fariba ESMAEILI
Developer Response
Dear Fariba, Thank you for your feedback. We greatly appreciate it. George georgerp@paradox.comSlow, terrible design, unreliable
The biggest frustration is how long this app takes to connect to the base station. Its unusable if your alarm goes off unless you’re willing wait 30 seconds while it tries to connect. Force quitting the app sometimes resolves the delay which shows its not a Wi-Fi issue. Secondly, it looks like this app was designed in 2007 and left since.Show lessNick from SA
Just getting worse and worse
Think I’m going to dump Paradox and find another system. I use alarm notifications as my primary security. But I seldom get notifications anymore, and often just get connecting to site without connecting. Useless. If I cannot connect, I cannot arm. And if I can arm and do not get notifications of alarm activation then it’s useless to me. Firmware updates are impossible to arrange without paying some installer big money. And I doubt that will help. Overall, poorly managed system with unreliable features.Show lessDashprod
Developer Response
Dear Dashprod, We are sorry for the inconvenience. Please note that most of the connection issues are encountered due to the old firmware version of the communication module. Please contact me and I will check the firmware version of the module, also investigate the push notification for your site. I would kindly ask you to specify the options which do not meet your requirements, so we can improve our app. Ionut Anghel ionutsp@paradox.com