Great
I love your company. Been buying from it for over 20 years. Already have a used crate cab coming in the mail now, then buying a used head after that’s paid off and so on...... only thing I will complain about is your packaging. It is packed great and super safe but the outside doesn’t hide what’s in the box at all. I’ve had people walk up to my house and almost take guitars and an amp in the past cause the box it was in literally showed what it was (especially guitar boxes. Last one was in a fender guitar box, guitar and logo in huge font on the outside of the box). I wish so much that the gear would be in a plain box and guitars wouldn’t be in those obviously guitars shaped box. Besides that, absolutely satisfied with your company all around and can’t wait to get more gear when this latest is paid off.
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Sometimes, to buggy to be useable.
Yeah, you can order musical equipment off of it. Is it worth the app? No. I found myself to be finding a way to access the items in my cart, more than the selection process to put items in my cart! What do I mean? I mean when you open the app, the icon showing how many items are in your cart is absent, and when clicking, your cart is empty. The only way to solve this is to add an item to your cart and then go straight to your cart. It has categories for items they don’t even possess. When liking or disliking a comment does not actually do anything, I went back to check a comment and my dislike was gone. Besides it being slow, it kind of convenient. Could be better. 6/10.
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Need web help? Disorganized searches
2020 guitar sales record high for all companies except GC. I know why. I wanna search in a range of guitar location and price...then kicks me out of local search to nationwide. IDownloaded the app, ok great I thought. Sadly listing guitars 1 by 1 scrolling down with no locations. Click on a Tele in Ohio, bright me to a Tele in Arizona. I’m not a jerk, I love the company, but you need me or someone to put your app/ web site together. Pay some real people to do photographs not the guy sellin guitars who can play one.
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Best app and best store
I love this app and when searching for the goods and In regards to the Champaign illinois GC, I love this store and and the fast shipping. I live in illinois (hence Champaign store)so delivery takes 3 days. My son will try out a guitar(s) for 2-3 hours here on any given day and when he finds one he likes we order a brand new one with a warranty and life is good. The 45 day trial period seemed to good to be true so when we took one back on 44th day they were just as friendly as the day we bought and they didn’t get upset or bothered by it (business as usual) the staff here are very helpful and knowledgeable, busy but not to busy to stop and help you out or even have a small chat with you.
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Just one problem
It seems you can only see the pictures of the products in the initial search. Once you click a product, if you’re on cell signal, it won’t load the pictures of the products. If on WiFi the pictures will load up. There’s also no option in the settings to allow picture load on cell signal. Just WiFi. It’s frustration because I see a cool guitar in my search and click on it and it says “picture coming soon”. It would be nice to have an option to allow loading pictures of the products with cell signal.
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Rev Kenneth John McDermott Ph.D.
Whenever I have purchased anything it’s always been high-quality good customer service.
My only complaint is you do not give a fair price for used equipment for instants I trade it in for cash out of the box brand new Pearl Drum kit complete with all the hardware I paid over 1500 for the kit you gave me less than $300. I feel I was taking a vantage of.
I know in the future if I have used equipment or something I’m not gonna use I will not bring it to your company to trade less I get a fair market price which I will have a price in mind when I come in the next Time to sell something.
I do know as a business person you have to make a profit you have to also give a fair price for what you purchase thank you very much.
Rev Kenneth John McDermott Ph.D.
My only complaint is you do not give a fair price for used equipment for instants I trade it in for cash out of the box brand new Pearl Drum kit complete with all the hardware I paid over 1500 for the kit you gave me less than $300. I feel I was taking a vantage of.
I know in the future if I have used equipment or something I’m not gonna use I will not bring it to your company to trade less I get a fair market price which I will have a price in mind when I come in the next Time to sell something.
I do know as a business person you have to make a profit you have to also give a fair price for what you purchase thank you very much.
Rev Kenneth John McDermott Ph.D.
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Crestwood guitar, vintage 1968
I had Allen Park Guitar Center install new strings on my guitar. I’ve lost the expert tech’s name. After looking it over he phoned me and went over the many problems that old guitar had. Since the cost probably would exceed what I paid for it in 1971, I declined to go that far into it. But because he was so informative I knew what I was facing in the future. An “expert” said this guitar would probably sell for $200 to $300 in today’s market if pristine.
I managed to get $150 which was a win-win. Going back to GC for a new keyboard. Thanks for great service.
I managed to get $150 which was a win-win. Going back to GC for a new keyboard. Thanks for great service.
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Tuscon, Arizona Guitar Center
The worse shopping experience outside of almost being arrested outside a bank that I belong to. A man hands me a dirty mask or used one with a glove on that he had been sweating in for hours. It really made me want to throw up. Also would not or could not answer questions I had about products with the slight amount of friendly service. It happened on more then one occasion. They also had no selection 2 dj mixers in the entire store. And they were on demo but I couldn’t use them. This is my rating a 0 compared to a 9 which I receive at the guitar center in park meadows which I have been going there for almost since its opening, even through the name changes. I would rate that store a 9 but only 90% of the time. The bad there is sometimes under staffed.
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Wish lists are awful
The app doesn’t sync with your account online, so if you save items to a wish list on the app, the website will erase it and override it. Also you can’t move items between lists on the app. The store is great. The app is woefully far behind the curve.
CANT EVEN OPEN THE APP
I downloaded the app, enabled location and notifications, made sure I had the most recent IOS update, and the app still crashed when I opened it. I retried, double checked everything, and it crashed again, so, naturally, I deleted the app and reinstalled it, making sure the app itself was updated- which it was- then retried opening the app once again only for it to do the same thing.
I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
I don’t know if maybe it’s a problem with my phone, though I don’t have a problem with any other apps. Guitar Center, please fix any bug problems/crashes.
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