New electric player
I tried to play acoustic back in the day. I was at a Bob Dylan concert here in Philadelphia about a week after that infamous concert where Bob brought out an electric band. After that I put down my guitar till last summer.
It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world.
It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim.
Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster.
I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
It was then Lennon and the crew at GC Plymouth Meeting changed everything. I bought my first electric guitar, an Epiphone Sheridan, solid black, gold trim, humbuckers. Top of the world.
It kept breaking. Female jack head fell off inside 3 times in the first two months; stripped washer assembly. Then it went mute and then the pandemic hit. Locked in till July,Fortunately I had gotten a good used Ibanez Roadstar II on a whim.
Today I finally could get to GC. They were more than happy to take the Epiphone. I was more than happy to buy a Fender Stratocaster.
I have listened to Guitar Rock Stars all my life, but when I go to GC they make me feel like one.
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Customer service online is horrible
I’ve shopped at GC for a long time and have spent more money than I should. The staff at my local store were awesome, but online customer service is terrible. I contacted them 5 times and only got a response from one person in 4 days. Each staff member said they’d call back, but none never did. There was a Verifications issue and they never contacted me, I had to contact them. At this point I’m hoping everything is ok with my package so I don’t have to contact again.
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Literally the only problem is that it glitches
When I say it glitches, I mean a few things. I might go to look at my wish list and have it tell me I have none, so I uninstall, reinstall, and it works. Then a few days later, I’ll go in and the app crashes, and will continue until I uninstall, reinstall, and it will work. Then today, anything I put into the search bar will bring up a “no results found” page, so I uninstalled, reinstalled, and am going to try it again. I’ve done this cycle on probably 5 different occasions now.
The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍
Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse...
Update 2: My wish lists are missing again today.
The app itself is amazing in pretty much every way, it just has a lot of glitches for me. I will absolutely continue to use it, I just hope that they might look into these problems at some point.👍
Update: still nothing comes up in search. I’m thinking that it might just be a system error... hoping they fix it soon because I can’t really browse...
Update 2: My wish lists are missing again today.
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Another drive
While I applaud how your store in Farmington Michigan is handling the Covid situation, I am disappointed by your salespersons error.
I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands.
The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them.
Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “.
Frustrating!!!!
I run a karaoke business. I called ahead to make sure I could get a set of Gem Stone wireless microphones and a couple of mic stands. I asked twice, once on the phone and once while in the store if I needed adapters for the microphones so I can use them with the stands.
The gentleman on the phone said yes, however when I asked for them while I was in the store I was told no I don’t need them.
Sure enough when I got home I discovered I do need them. Now I have to drive another 30 minutes each way again just to get what I was looking for. I even asked the guy in the store if he was sure and he answered “positive “.
Frustrating!!!!
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Time is YOURS not OURS.
Slow delivery. Cost more than anyone. Overpriced. But when YOUR the only go to? We have. .... to wait it out. We spend top dollar. Why not be a top store for us. On the road, when your desperate , and you Need equipment right then, or yesterday ? Even when you drag out everything in your Equipment box. There is always something left behind that’s frustrating enough. Still ,Go out and play. Right? Extra load on the mind. When getting in tone , takes longer to concentrate. That’s a drag.
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So many bugs. App is terrible. Can’t search anything
I’d give it a 0 star if possible. The search option only works if you’re super specific and have the correct spelling, you can’t just say “bass amp head” cause it will say “no results found” but if you put in ‘bass amplification head’ it’ll show everything on the under that category. So you gotta be very specific about what you want and spell it right which is weird cause some companies like to combine words that don’t spell out like you would think so it’s hard to find something if you don’t know the exact spelling. But on the GC website you can type any general word and it’ll bring back more results that match that keyword even if you don’t spell it right. Most times it won’t display every item under the category anyway so you could possibly miss something you been looking for thinking they just didnt carry that item at their store. That’s a big issue. It’s just a weak app in my opinion. I really only use the app to track my online orders since the website has better functionality. So it needs a better search capability, more detailed descriptions on the items for sale and more pictures on new and used items. If they fixed those issues it would be a decent app but at this point it’s absolutely worthless for anything other than tracking online orders.
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Need better in store inventory updates
I Have ordered a few times from the app and I love how it shows what items are in stock in the specific store for curbside pick up. However twice my orders have been delayed because they have to get a item shipped to their store EVEN THOUGH it says that the item was in stock in that store to begin with. Employees at GC can’t do anything for it and check store to see inventory. GC says it’s a miscount on items on the floor. This happened twice and it’s hard to get something returned as well!
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Surprisingly Horrible... For a Long Time
GC app has always, always stunk. At least at this point I can actually stay logged into my account and basically browse items without everything screwing up or crashing... sort of. Search refinement doesn’t work on iPad, so good luck sifting through thousands of guitars. Still not ready to actually try to place an order through the app again - too scared/scarred from previous experiences that were frustrating and impossible to place an accurate order through the app. I am a loyal GC customer, even if every time - EVERY TIME - I order a “new” guitar they try to pass off a floor model or a damaged/returned item and I have to go through the return process to “have one shipped directly from the warehouse.” They have a great selection and always good promos. But the app is a poor approximation of their web experience, which is average at best and horribly buggy if one is being completely honest.
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Can’t check out
I always have a problem checking out. After making my product selection and I am ready to pull the trigger, the app always hangs up and will not allow the transaction. I always have to switch to a desktop/laptop to complete the process via a browser. Also, the app never accepts my Gear Card Rewards credit. Pretty useless if one cannot make a purchase.
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Guitar Center Family
Being married to a RN (travel nurse) we find ourselves in many locations. In the last year I/we have purchased a few guitars, amplifiers, and accessories with purchases from many locations within the US. At all locations we were greeted in a friendly manner and answered all questions in a professional courteous manner. I would be hard pressed to even entertain the idea of going anywhere else to start my search for any musical related item.
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