Leave a Review Aeromexico
Ridiculous app failure
Cannot log in at all. Each time after filling out log in information and pressing log in, app closes on its own. Deleted app and tried, same thing occurs. It’s hard to believe no one working in this app has figured out how to fix such a simple occurring issue. Hard to still believe this is for a fairly known commercial airline and not a single person seems to take enough time to make sure the app runs great. The promo/ads to use the app sound fairly interesting. Ease of access to ticket, uploading of travel documents, although if a simple log in isn’t possible I would not even think that all those fancy features will be any useful.Show lessmav1381
Pésima
He intentado por semanas cambiar mi boleto y no me deja hacerlo en línea, si llamo, me quieren cobrar sin explicación mucho más de lo que cuesta el boleto solo por cambiarlo@n@1i1iCaLa
Slow and buggy
This app has been slow and buggy for more than 2 years now for me and it is frustrating to use and navigate around. Especially when it comes to modifying my flight, I always get an “Unable to establish connection” error no matter whether I’m on home WiFi or outside using data. Their browser website is the same in not letting me modify my flight without going thru a problem with the page not loading or the site simply not letting me log in.Show lessCharles Galicia
Atrocious app
I’m putting 1 single star because the app and even the webpage is dysfunctional. Had to refill my information 3 times, and even then it will mark an error and won’t let me pay. For Aeromexico I’m surprised, sorry but VivaAerobus has a much better system in their app, it’s never failed me and their flights are way cheaper, it should be the other way around cause they actually have an app that works, and for the reviews I see it seems that this app has been defective for years and they won’t fix it so I’m not the only one. I’m buying through another because simply Aeromexico didn’t give me much choice, it just kicks you out right before you payShow lessakfnelfnksndk
Useless and a waste of time
Where to start? Nothing works, the amount of bugs is shocking given that its available to download on the App Store when it feels like an early stages prototype. I’ve been using the app for over a year and each time there’s an update I’m hopeful that things will actually improve just so find out sometimes the update made things even worse. There’ve been times I’ve wasted hours trying to buy a ticket just to have the app crash at the last minute over and over. Cannot complete check in because it will crash, or some issue that is never resolved easily on the app, which is maybe the purpose of having the app to begin with? What makes it so entirely frustrating is the fact that their website is also pretty terrible and will often have the same system failures as the app. I’m an aeromexico rewards longtime member, still there’ve been several times where I’ve given up on buying an Aeromexico flight altogether, foregoing the points, and just gone with any other airline out of sheer frustration unable to buy one on any of the apps OR online. I prefer to fly with AMX but It’s like they don't want you to buy their tickets? Bizarre. Please try harder and do better, you are loosing out on ticket sales bc of this 100%. Hope someone actually sees this and makes some significant much needed changes.
Ps. The other app? Aeromexico 2.0? Useless as well. Maybe worse.Show lessferranfernando
Bad
Really trash apps, like just update it or do something.شربل سعادة
It just doesn’t work
I don’t know how this app is rated so highly. I literally can’t do anything on it. I’ve tried to reserve a seat about 5 times and it will let me do everything other than pay before crashing. I can’t check in as it won’t let me stay logged in and nothing will load properly. Same experience on their website.Show lessMush watti
APP IS USELESS
The app freezes and crashes very often no matter the selection I make. I tried booking through the app and it would crash and I had to start over. Unfortunately I experienced this 3 times and then decided to book the flight through Delta. I tried to check in and the app just froze. So, again I tried it 3 times and then decided to try Delta. I was able to check in through the Delta app effortlessly for my AeroMexico flight. It’s sad that such a large and established airline doesn’t have an app that functions properly. Just horrible
Sadly the website is not much better. ZERO STARSShow lessDee Jay7
Disappointed
My mother (who is in her 70’s) needed to fly home and was requiring a wheelchair so I requested wheelchair access for her for her flights which she VERY MUCH relied on, but they didn’t seem to have any staff or wheelchairs available to help her. She ended up having to do a lot of walking through three separate airports and wasn’t helped. She required a wheelchair and didn’t get it. I can understand they’re being short staffed at one airport but all three? Definitely miscommunication on their part. My senior citizen mother was very much in pain.
I have used this airline before and was very happy with the service that we received… the seats were comfortable, I enjoyed the beverages and food that were offered free of charge… The blanket for the night flights was very much appreciated!Show lessBC daughter
Doesn’t let you check in
Error pop ups and doesn’t let you check in. Poor app.Dermadiva
