Intruder break in 29th October 2024 Ochio Rios Jamaica
Had my granddaughter not started coughing which woke me up and disturbed him God only knows what would have happened to us along with trying to rob us. He accessed the room via the first floor balcony which had a roof for ground floor running outside! The door had been locked. Bolt not sufficient security!
On noticing someone was in the room and started screaming woke my daughter too and he jumped back over the balcony leaving my bag which he had moved to the open door to take.
Security was alerted and the intruder located and taken into place custody. Awaiting a full investigation and response by the hotel into the incident! Horrendous experience, violation of safety and privacy in a place where we should have been safe. Experiencing nightmares since the incident.
Response from developer
Hello, we're very sorry for the inconvenience caused, for those situations you should contact complaints@riu.com , they will do their best! On the other hand, this platform is to rate the RIU App, what did you think? Could we get 📲⭐⭐⭐⭐⭐?
Ça bouge 🙁
Response from developer
Bonjour, désolé pour le dérangement, est-ce que cela s'est bien passé en fin de compte ? Nous avons travaillé dessus et ne voyons pas d'erreurs. Si cela continue à vous arriver, nous vous enverrons les détails du moment et, si possible, une capture d'écran à l'adresse électronique appsupport@riu.com et nous examinerons votre cas en détail 😄
Amazing resort and customer service
Response from developer
We love having loyal customers like you! ❤️❤️ Thank you very much for trusting RIU Hotels & Resorts for your stays. We recommend you to keep our App notifications active, you will receive notices of our promotions and news📲➡️🫣