Leave a Review Meliá
Doesn’t allow me to update my password!
Zero stars if it possible please!
For some reason that only the app will know it asked me to change my password!
Which I did! No actually which I’ve tried to do all number of times, adding the temporary password that’s emailed to me then changing it when I’m prompted and then re-entering the ‘new’ password in order to access my account!… Only it doesn’t!… something went wrong please try again later!!! Is all I keep getting!
How much later though mr developer?
I’ve been trying for days!!
What a load of rubbish!!!Show lessThornhill1958
Developer Response
Dear Guest, Thank you for the time taken to share your experience with us. Our corporate culture is inspired by excellence and a vocation for service. We devote all our passion to offering the best service to our customers and strengthening the ties that connect us. We’ll focus attention on remedying this issue as soon as possible. Kind regards, Laura López, Voice of Customer CoordinatorTitle???
All fine on this app except a compulsion to put your ‘title’ before booking. The only options being Mr or Mrs!!!!!!
I am a cis-gendered straight married woman but even I go by Ms/Dr as I didn’t change my name when married. Can’t imagine how difficult this is for so many people. If you insist on having a title, please have some options.Show lessDr Juliet
Developer Response
Dear guest, Thank you for taking the time to share your opinion with us, and for using the Meliá app. We appreciate your feedback regarding the title selection during booking, and we are sorry for any inconvenience this may have caused. Your input is valuable to us, and we invite you to reach out to appsupport@melia.com for further assistance. Kind regards, Martina Piovesan, Voice of Customer CoordinatorApp not working?
Trying to log into my account and I keep getting a “there was an error”. An error shouldn’t mean that your password is wrong but Just to be safe I went to reset password, entered my email and another message saying “there was an error”.
What a horrible app they can’t even make more accurate messages to know what’s going on and there is no information on who to contact.
PLEASE HELP!Show lessndiazmal
Developer Response
Dear Guest, Thank you for contacting us and for your comments. For any issues related to bugs, we recommend that you direct your inquiries to appsupport@melia.com. From this email, they will check if it is a user error, a one-time problem or an incident that should be reported to the IT department for resolution. Yours sincerely, Laura López, Voice of Customer Coordinator