Leave a Review Meliá
Doesn’t allow me to update my password!
Zero stars if it possible please!
For some reason that only the app will know it asked me to change my password!
Which I did! No actually which I’ve tried to do all number of times, adding the temporary password that’s emailed to me then changing it when I’m prompted and then re-entering the ‘new’ password in order to access my account!… Only it doesn’t!… something went wrong please try again later!!! Is all I keep getting!
How much later though mr developer?
I’ve been trying for days!!
What a load of rubbish!!!Show lessThornhill1958
Developer Response
Dear Guest, Thank you for the time taken to share your experience with us. Our corporate culture is inspired by excellence and a vocation for service. We devote all our passion to offering the best service to our customers and strengthening the ties that connect us. We’ll focus attention on remedying this issue as soon as possible. Kind regards, Laura López, Voice of Customer CoordinatorTitle???
All fine on this app except a compulsion to put your ‘title’ before booking. The only options being Mr or Mrs!!!!!!
I am a cis-gendered straight married woman but even I go by Ms/Dr as I didn’t change my name when married. Can’t imagine how difficult this is for so many people. If you insist on having a title, please have some options.Show lessDr Juliet
Developer Response
Dear guest, Thank you for taking the time to share your opinion with us, and for using the Meliá app. We appreciate your feedback regarding the title selection during booking, and we are sorry for any inconvenience this may have caused. Your input is valuable to us, and we invite you to reach out to appsupport@melia.com for further assistance. Kind regards, Martina Piovesan, Voice of Customer CoordinatorApp not working?
Trying to log into my account and I keep getting a “there was an error”. An error shouldn’t mean that your password is wrong but Just to be safe I went to reset password, entered my email and another message saying “there was an error”.
What a horrible app they can’t even make more accurate messages to know what’s going on and there is no information on who to contact.
PLEASE HELP!Show lessndiazmal
Developer Response
Dear Guest, Thank you for contacting us and for your comments. For any issues related to bugs, we recommend that you direct your inquiries to appsupport@melia.com. From this email, they will check if it is a user error, a one-time problem or an incident that should be reported to the IT department for resolution. Yours sincerely, Laura López, Voice of Customer CoordinatorError while registering
Can't register. Application erroryana.yarm
Developer Response
Dear Yana, Thank you for taking the time to share your opinion with us. Our corporate culture is inspired by excellence and a vocation for service. We devote all our passion to offering the best service to our customers and strengthening the ties that connect us. We’ll focus attention on remedying this issue as soon as possible. Kind regards, María Fdez. de Valderrama Voice of Customer CoordinatorTerrible app
Will start emailing you without the option to unsubscribe :/MaddyT123456
Developer Response
Hi Maddy! First of all, thank you for your comments, they help us to continue improving and evolving. We’ll pass on details of the problem that you have had with the unsubscribe option, it should always be available in the footer. Meanwhile, in case you need it, please take into account that you can also manage contact options through the app in the settings section. Warm regards.Application à revoir
Rien ne fonctionne correctement sur cette application. Quelle déception! Impossible de retrouver ma réservation et de procéder à mon enregistrement avant mon arrivée. Pour une grande chaîne d’hôtels comme Melia nous sommes en droit d'obtenir une application qui fonctionne.Lyson26
Developer Response
Bonjour Lyson. L’objectif de Meliá en tant qu’entreprise est d’essayer de faire en sorte que chaque sensation et chaque détail restent dans votre mémoire. Notre équipe technologique continue de travailler pour vous offrir la meilleure expérience possible. Sinceres salutations.Full of glitches
I have the app and am a silver card holder. However, I’m finding that every time I go to make a reservation, I always get the response “an error has occurred, please try again later”. So I go to book on the regular site and it’s more expensive!!Sudsey75
Developer Response
Good morning! We are sorry that your experience with our app has not been ideal. Please, contact us at appsupport@melia.com, we will be happy to review your case so that you can use the app normally as soon as possible. Thank you very much.Supremely inconvenient
Can’t check in on the app with booking made via a vacation company such as Air TransAt, one of the largest vacation companies in Canada.
The room service QR code provided on the hotel map just leads you to download the app. So, it’s essentially useless. I already have an established account with Meliá from my previous trip. I like the resort but the online experience is completely useless.Show lessQuackley
Developer Response
Good morning! We are sorry that your experience with our app has not been ideal. Many thanks for your feedback – we’re evolving the app every day with the help of our customers’ comments. Warm regards.Best by far
Go to Majorca numerous times a year, with my wife and in a large group for weekend trips. I’ve been doing this for 20 plus year, at first we would book the cheapest hotels however we soon realised that melia/sol we’re by far the best. Standard of the hotels in general, locations, prices, everything is just way better than other hotels. I never had a bad stay in melia, always 100% I stay in one of their hotels.Show lessLs13js
Developer Response
Hello! Thank you very much for your comment and rating. We are delighted that your stay has been enjoyable. Best regards.Nope.
Not sure who developed this app but you can download it..and that's where it stops. App not unlike resort. Lots of glitches all around.ljnels
Developer Response
How are you? Thank you for your contribution to our efforts to continue trying to offer you the best experience with the Meliá app. We have made a note in order to remedy the problem as soon as possible and to ensure you can use our application normally. We remain at your service for anything you may need. Warm regards.
