Useful Travel Tool
Response from developer
Dear Guest, Thank you for this kind feedback. We’ll try to ensure that the app continues evolving. We’re extremely grateful to you for your comments. We would be delighted to welcome you back on another occasion. Warm regards. Laura López, Voice of Customer Coordinator
Hoodwinked
Response from developer
Hi, DD1260. If you have problems accessing your profile from our application, please email privacy@melia.com. We will be happy to help. Greetings!
Doesn’t allow me to update my password!
For some reason that only the app will know it asked me to change my password!
Which I did! No actually which I’ve tried to do all number of times, adding the temporary password that’s emailed to me then changing it when I’m prompted and then re-entering the ‘new’ password in order to access my account!… Only it doesn’t!… something went wrong please try again later!!! Is all I keep getting!
How much later though mr developer?
I’ve been trying for days!!
What a load of rubbish!!!
Response from developer
Dear Guest, Thank you for the time taken to share your experience with us. Our corporate culture is inspired by excellence and a vocation for service. We devote all our passion to offering the best service to our customers and strengthening the ties that connect us. We’ll focus attention on remedying this issue as soon as possible. Kind regards, Laura López, Voice of Customer Coordinator
Title???
I am a cis-gendered straight married woman but even I go by Ms/Dr as I didn’t change my name when married. Can’t imagine how difficult this is for so many people. If you insist on having a title, please have some options.
Response from developer
Dear guest, Thank you for taking the time to share your opinion with us, and for using the Meliá app. We appreciate your feedback regarding the title selection during booking, and we are sorry for any inconvenience this may have caused. Your input is valuable to us, and we invite you to reach out to appsupport@melia.com for further assistance. Kind regards, Martina Piovesan, Voice of Customer Coordinator
App not working?
What a horrible app they can’t even make more accurate messages to know what’s going on and there is no information on who to contact.
PLEASE HELP!
Response from developer
Dear Guest, Thank you for contacting us and for your comments. For any issues related to bugs, we recommend that you direct your inquiries to appsupport@melia.com. From this email, they will check if it is a user error, a one-time problem or an incident that should be reported to the IT department for resolution. Yours sincerely, Laura López, Voice of Customer Coordinator
Error while registering
Response from developer
Dear Yana, Thank you for taking the time to share your opinion with us. Our corporate culture is inspired by excellence and a vocation for service. We devote all our passion to offering the best service to our customers and strengthening the ties that connect us. We’ll focus attention on remedying this issue as soon as possible. Kind regards, María Fdez. de Valderrama Voice of Customer Coordinator
Terrible app
Response from developer
Hi Maddy! First of all, thank you for your comments, they help us to continue improving and evolving. We’ll pass on details of the problem that you have had with the unsubscribe option, it should always be available in the footer. Meanwhile, in case you need it, please take into account that you can also manage contact options through the app in the settings section. Warm regards.
Application à revoir
Response from developer
Bonjour Lyson. L’objectif de Meliá en tant qu’entreprise est d’essayer de faire en sorte que chaque sensation et chaque détail restent dans votre mémoire. Notre équipe technologique continue de travailler pour vous offrir la meilleure expérience possible. Sinceres salutations.
Full of glitches
Response from developer
Good morning! We are sorry that your experience with our app has not been ideal. Please, contact us at appsupport@melia.com, we will be happy to review your case so that you can use the app normally as soon as possible. Thank you very much.
Supremely inconvenient
The room service QR code provided on the hotel map just leads you to download the app. So, it’s essentially useless. I already have an established account with Meliá from my previous trip. I like the resort but the online experience is completely useless.
Response from developer
Good morning! We are sorry that your experience with our app has not been ideal. Many thanks for your feedback – we’re evolving the app every day with the help of our customers’ comments. Warm regards.
