Our 50th Anniversary
50 years we so deserved the best. And we received the best. Could not have asked for more. The most beautiful accommodating resort we have stayed. We were so fortunate to have two of the best guys to guide us and become our friends. Alfredo and Alex. ❤️ they could not do enough for us and made our 50th Anniversary very special. Food delicious waiters the best. Could not have asked for more. Looking forward to our next vacation. Thank you ❤️
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Cannot complete check in process
For two separate bookings I could not complete the check in procedure.
Keeps asking for confirmation of my information and returns to guest list. A constant loop.
Keeps asking for confirmation of my information and returns to guest list. A constant loop.
Hick up
Keeps telling me that my information is similar to someone else on the database. Asks for passport information. Then says invalid. Oh dear
WORTHLESS
Terrible. Doesn’t work at all. Only downloaded the app because their website is also garbage and crashes when I attempt to book a room. App crashes, stalls out and has error messages all over the place. Ruling Melia out of places we’ll be staying on our upcoming trip. Can’t imagine what the hotel is like if they can’t even get an app OR a website up function enough to allow guests to book rooms.
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Ideais great... however keeps crashimg
Love the idea of this app. When booked any form of reservation, was never received fairly disappointing
Would never recommend
We first checked in and were told that the prices that we saw when we reserved our stay have changed. Almost doubling. Not only that the person checking is in said the new price change started today and it doesn’t matter if we booked our stay months ago and booked it with a previous price. Then our first day there was spent requesting maintenance for our room. Are sink didn’t work, safe didn’t work and our phone didn’t work. So we had to walk to the lobby since we couldn’t call. We were told several times (after walking back and forth from the lobby back to the room) that someone was coming to fix it. No one ever showed.... terrible, terrible, terrible. So much for relaxing and being taken care of on our honeymoon.
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One of the worst
I think this app was written in a prison camp.
Here are the highlights:
1. Often doesn’t remember credentials.
2. Often cannot find current reservation (even after JUST viewing it).
3. They have the AUDACITY to invoke Captcha (googles pseudo bot checker). So, imagine traveling to a foreign country and can’t show the taxi driver your hotel address because the Captcha tiles are unreadable in daylight or there’s no enough connectivity to complete the Captcha handshake. IN WHAT WORLD DO BOTS MAKE International reservations?!?!?
4. Have needed to call the toll free reservation line because the app couldn’t complete credit card transactions.
Here are the highlights:
1. Often doesn’t remember credentials.
2. Often cannot find current reservation (even after JUST viewing it).
3. They have the AUDACITY to invoke Captcha (googles pseudo bot checker). So, imagine traveling to a foreign country and can’t show the taxi driver your hotel address because the Captcha tiles are unreadable in daylight or there’s no enough connectivity to complete the Captcha handshake. IN WHAT WORLD DO BOTS MAKE International reservations?!?!?
4. Have needed to call the toll free reservation line because the app couldn’t complete credit card transactions.
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App has been crashing past 2 days
Currently at resort. App was working great first 3 days here. Now it crashes every time you try to open restaurants, activities... it was really good when working. We had reminders pop up when activities were scheduled.
Crashes every time. Fix it or don’t offer!
Fix it! This app leaves a bad impression on your guests. It’s more damaging to have it than not for your hotel unless you fix it. Imagine a hungry guest trying to look for menus and the app keeps crashing.
Crashes a lot
Very nice and helpful when it works. I have had to remove and reinstall several times in just a few days because app will come up and then shut down.
