Leave a Review Priority Pass™
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Traveled Atlanta to Perth. By the time got viewing distance to the Atlanta lounge I literally had to turn around because I wasted time seeking a “sleep” room that had showers but cost an additional $35. Flew to Dallas. The lounge was tiny, no real food, just snacks and coffee. The one shower was old and falling apart. Arrived in Melbourne and you are lead to your bag and customs so there literally no way to access the lounge where I would have showered after an 18 hr flight so I go to a restaurant that will give me $36 worth of included food. It’s closed. Menu says 5am. Priority app says 6am. Still closed at 6.30 when I went to my gate. Paid for breakfast next door. Everything else was open. Membership was a complete waste of money at this stage. Spent hundreds of dollars to take one crappy shower. Wrote a complaint email and they basically said hope you have better luck in the way back. Provide feedback so they can reevaluate the network in the future. That doesn’t help me.Show lessAshleymx
Why one need a membership for American Express
I’m writing to you about the bad experience with your lounge room experience every time I try to get in. With no success today I am was told that I have to wait one more hour to get in because my flight leaves more then four hours later. I’ m very tired and I have 10 more hours to go to my flight to Chicago and I can’t get in because of this rule. I’m very disappointed with American Express. My husband and I have been a member of American Express for more than 40 years and we have seen a lot of changes but this time I had!!! It’s very frustrating and I don’t think I can deal with this kind of situation every time o came to visit this lounge!! Every single time I came to this lounge I get panic attacks and have the worst feeling that I’ll be stopped and denied entry. And of course! Today I’m waiting outside. I’m wandering if this is the way you treat yours.
Ana agorioShow lessThe Agorio family
Developer Response
Hi there, as this is a platform dedicated to app-related issues, it's best to share your feedback with the support team at +1 800 352 2834 or info@prioritypass.com. Regards, ChloeWorthless app
I got lounge access through my Amex card. This app is just not that helpful. The lounge service is paltry to non-existent. I travel maybe twice a year. I got to LAX today. Open the app. It asked for my password. Of course, the app told me that I typed the wrong password. I had to reset it. And then the app told me that I can’t use the same password. After I got in the app, I chose the airport. I don’t see a lounge. And the app doesn’t tell you that. It lists a place that you get a10% discount if you spend over $25. I did a google search which tells me that there’s a lounge as of November 2022. I called customer service. I had a hard time understanding the man’s accent. After about 5 minutes, the man told me that priority pass does not have a lounge at LAX. What a waste of my time!! This isn’t an airport in the middle of no where. If you don’t have a lounge there, please say so clearly. Don’t waste your customer’s time. Frankly, I am disappointed with Amex as well. Please don’t provide this type of worthless add-on benefit.Show lessMich6699
Developer Response
GERMAN: Thank you for submitting your review. I'm sorry to hear you feel this way. Since this is a special technical support platform, we ask you to contact our support team for members on +44 208 680 1338 or by email at info@prioritypass.com. We are available 24 hours a day, 7 days a week. They will be able to help with any questions. Kind regards, Jay