Photobook User Reviews

Photobook Worldwide Sdn Bhd

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Bad bad bad

Don't get the super rush shipping. It would still take them forever to ship it. And the customer service Cams does not reply at all.

Dontfollow

a month ago

Response from developer

Hi Valued Customer, we apologize for the delay of your order and for not receiving any response from us. We're unable to find your account using the name used in posting the review. Please send your concern through chat in the app by clicking 'Chat Us' in the Account tab or through our website at (https://www.photobookcanada.com). If you have an existing ticket, please let us know so we can further review. Rest assured that this will be looked into and we will provide necessary resolution to resolve it as soon as possible. Thank you!

Really Frustrated

A friend was able to create what was a really nice book. Decided to try. Not a good experience. Not at all intuitive, app keeps asking over and over to do a function and even when by a miracle you get something resembling photo pages it disappears. Went to Popsa and created a 59 pg, 200 pics book in an afternoon.

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Rang2712

4 months ago

Response from developer

Hi Valued Customer, we are sorry to know of the experience you've had with the Photobook App. We want to help you resolve it, however, we're unable to check your account using the username used in posting this review. Please send us the details of your concern with your registered email address through chat in the app by clicking 'Chat Us' in the Account tab Thanks!

The worst

First of all, I cannot select the photos that I want, and add them where I want it. It wants to automatically set them up on one picture per page even though I have that feature turned off. Also, when I tap to edit it either the picture or the words it does not let me do it! It’s a very faulty app and needs a lot of work. It’s very frustrating when this can be done very quickly

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Excellent deals

8 months ago

Response from developer

Hi Valued Customer, we apologize that you encountered trouble using the app. Please send us your concern through email/chat including your registered email address, screenshot of your app version, handset model/OS & a short video clip of the process you're doing where the issues happened for checking. Kindly go to Account tab then click 'Email Us'. Thanks!

Does not link with my account?

I have been working on a photo book project on the desktop site, but downloaded the app thinking it would be easier to use. When I logged into my account on the app, there is no record of my project under my name. Guess I will keep working on it on the desktop. Not helpful.

SMR.SMR

a year ago

Response from developer

Hi SMR.SMR, we're sorry to know of the experience you've had with our design platforms. The Photobook App and website are two different platforms which are not linked. Hence, your project from the website is not accessible or available in the mobile app and vice versa. If you need further assistance, kindly go to the Account tab, then click Chat with Us. Thank you.

Company is a scam

Do not use their services. I have been back and forth for 2 weeks on an order (that should have arrived in 2 days). They refuse to acknowledge that my order is delayed, instead they offered to credit my account for a future order, which of course will not arrive either. Do not use this company.

2:43;

2 years ago

Response from developer

Hi Valued customer, we are sorry to hear about the delayed delivery. Please provide us the order number or email address via chat for checking. Kindly go to the Account tab then click Chat with Us. Rest assured that we will look into this. Thank you

It’s called Photobook Canada but it ships from Thailand

Shipping is not free (free on only small stuff) + you hit with a Duty fee on delevery. There is no deal there even if the item is super cheap… THEY ARE NOT IN CANADA. Won’t order there again! Yes DHL charged duty on 2 of 3 shipping… name is misleading just be aware… of many extra fees

Thonnb

2 years ago

Response from developer

Hi Thonnb, apologies for the inconvenience. Please be advised that Photobook Canada is part of Photobook Worldwide. Hence, our production is located in Malaysia. For the import tax and duties, certain orders shipped to Canada may be subjected to import taxes, custom duties and fees levied by the Canadian authorities. If you are assessed for duties & taxes, please provide to us to the payment receipt through private message for further checking. Thank you for your patience.

Terrible customer support

I had used this service for years, and the quality of the books was great. Recently I had an incomplete project that I paid $20 expedited shipping for. After a week or two I had not received it. They had not made the book yet refused to refund the expedited shipping. I was asking for them to complete the project but just send regular mail and refund the $20 expedited shipping, since the event had already passed, but they refused to refund the overnight shipping even though they hadn’t even made the book yet! I found their support uncompromising to the point of being rude. Never using them again.

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LaLaMomOfOne

2 years ago

Response from developer

Hi, LaLaMomOfOne. Apologies for the delay and the experience encountered with your order. Please allow us to look into it and resolve this further by sending us a private message with your order number. Kindly go to the Account tab, then click Chat with Us. Thank you.

Prompt response to voucher issue

I originally rated Photobook as just one star because of voucher issue. Your prompt response and fixing the issue has made the rating go up to four stars! Thank you.

ottawagabe

2 years ago

Response from developer

Hi ottawagabe, we sincerely apologize for the voucher issue encountered. We can help you on this. Please provide us the concerned voucher codes along with the screenshot of your cart page via chat for further checking. Kindly go to Account tab then click Chat with Us. Thank you for your patience.

Fraudulent company - do not use

Please note that this company took my order of $30 for 15 prints, has not produced the prints, has not shipped the prints and has not sent any confirmation of order. This is after 3 weeks from date of order placement, and several follow up with their customer service chat, who continue to say ‘we’re following up’. They have of course sent me 1 marketing email a day though, but nothing with regards to my order.

This company should be removed from the App Store.

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ghcbc

2 years ago

Response from developer

Hi ghcbc, we apologize for the delayed delivery of your order. Please allow us to hep by providing your order details through chat. Kindly go to Account tab then click Chat with Us. Or, kindly sent a new message in your existing chat conversation for necessary action. Thank you.

Too many notifications

I keep getting promo notifications from the app even though I've disabled them in the app settings.

The prints that I've received are great, but the unwanted notifications are annoying. If this isn't corrected soon in an update, I will have to find a different service for my photo printing.

CampBrian

3 years ago

Response from developer

Hi CampBrian, we sincerely apologize if you are still receiving promo notifications even if push notifications has been turned off. We are here to help. Please provide us your email address for us to check the settings back end. You may send the details through chat. Kindly go to Account tab then click Chat with Us. Thank you