Leave a Review FreePrints Photobooks
Bad experience
I ordered my first photo book as an anniversary gift for my parents. I started off with the “free Photobooks“ offer and upgraded until it was about $40, including paying for expedited shipping. Everything was scheduled to be on time, but then after tracking the package, I saw that it was returned to sender stating that the address did not exist. If the package was shipped via USPS and my parents have lived at that address and received a mail there for over 20 years, so I am very doubtful that the post office could not figure out where to deliver this package. They did not receive the book on time or at all, so I tried contacting customer service which was an AI bot, and they refunded me $2 towards the expedited shipping and was told I would have to re order a photo book and have it re delivered, which isn’t even a guarantee that it would be delivered. I spent HOURS putting that stupid thing together and it was literally all for nothing. Very disappointed and now I a new anniversary gift. That will now be two weeks late.Show lessmarcobarko
Developer Response
Hi, we're deeply sorry to hear about the experience you have had. We understand that your order is important and we would have hoped USPS deliver it successfully. However, we do not have control once package was handed over to the mail carrier. Please contact us at pbsupport@freeprintsapp.com with your order details so we can review what happened and propose a resolution to your purchase. Thank you and we look forward to hearing from you!I Normally Love This Company
I ordered 3 photo books for Christmas. I made 2 spelling errors. I would think either my phone or their end would pick it up. But I no they sent it. So I had to reorder after the corrections. I paid close to $9 for rush delivery and I just received a message saying that my order won’t be arriving until after Christmas. That’s why I paid for the rush. Other than that I really do like this company , I’ve been with them for years. Obviously, they didn’t print this one because I don’t like their company. Then today I tried to make a photo book from our Disney trip. Hours in the making. Then they wouldn’t let me pay and accept my credit card, which is never been a problem before. And then I finally get to login after multiple attempts at resetting my password to finally get in to find that my book has been erased and I have to start all over again. This company has gone downhill majorly my last use with this company. If I even get a chance to finish this book again.Show lessGreeneSuz
Time
‘Time’ to put more detail into the app within the photo book-making. It takes too much “time” creating the fantastic photo book. I use downloaded shots from my device, load, crop, and use background, text and arrange my own for a minimum of three to four hours. Why? Getting lost in the process; had to chat (30 minutes) in the beginning and at the end, the chat was half that. It’s not so cut and dry as one may think. So my rating: a three (3) because the experience may be improved with more helpful guiding words. Truth be told, I’d probably make more projects instead of thinking in the creative process, I’m never gonna do this again. Yet this my second project (I’d hoped it would be easier). The best new is the finish product is unique and something to be very proud of. I want to try again but of course…the “time” is a factor (with a fair amount of frustration trying to figure things out without the guidance words included in the app). Thanks in advance.Show lessflyme2tm
Developer Response
Thank you for reaching out and providing your feedback to our team. We're always working to improve the app - not only to help it run better, but to streamline the order process so you can focus on what matters. We apologize that your experience was not a more positive one, but do thank you again for the time taken to leave your review, as it only helps us to improve! If you have any further questions, or comments, please do not hesitate to contact us at pbsupport@freeprintsapp.com.