This app hasShipping delays and missed delivery dates
🤖
This app hasPoor customer service and lack of responsiveness
🐞
This app hasApp crashes and glitches during book creation
📏
This app hasLimited customization options for photo sizes and layouts
🔍
This app hasDifficulty finding and using certain features
🚫
This app hasIncorrect or damaged books sent
💰
This app hasExpensive shipping costs
🕰️
This app hasTime-consuming book creation process
What's New in FreePrints Photobooks
2.64.2
December 30, 2024
Get a FREE photo book every month!
• This release includes bug fixes and improvements
Your questions and comments are helping to make FreePrints Photobooks even better, and we truly appreciate them! Keep sending your suggestions to pbsupport@freeprintsapp.com. We personally reply to every email.
I ordered my first photo book as an anniversary gift for my parents. I started off with the “free Photobooks“ offer and upgraded until it was about $40, including paying for expedited shipping. Everything was scheduled to be on time, but then after tracking the package, I saw that it was returned to sender stating that the address did not exist. If the package was shipped via USPS and my parents have lived at that address and received a mail there for over 20 years, so I am very doubtful that the post office could not figure out where to deliver this package. They did not receive the book on time or at all, so I tried contacting customer service which was an AI bot, and they refunded me $2 towards the expedited shipping and was told I would have to re order a photo book and have it re delivered, which isn’t even a guarantee that it would be delivered. I spent HOURS putting that stupid thing together and it was literally all for nothing. Very disappointed and now I a new anniversary gift. That will now be two weeks late.
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Response from developer
Hi, we're deeply sorry to hear about the experience you have had. We understand that your order is important and we would have hoped USPS deliver it successfully. However, we do not have control once package was handed over to the mail carrier. Please contact us at pbsupport@freeprintsapp.com with your order details so we can review what happened and propose a resolution to your purchase. Thank you and we look forward to hearing from you!
