Set it and Forget it
Battery killer
I just have to remember to open the app each time I do ride in express lane. That’s a huge pain.
I didn’t have to do anything
Convenient
App constantly bugs me for Always On GPS location
But the app does give me discounts. My only complaint is that it is always in your face about Always On GPS tracking. Seems unnecessary to need it on all the time and when I decline to constantly nag me to switch it to Always On. Annoying
Does the job, but at what cost?
Where is my location data stored? How long is this information kept? Who has access to all of my location data? Is the data shared with any third parties?
I expect that the standard legalese would be the response to most of these questions.
This forces me to disable and enable location services for this app depending on my commute. Not the optimal situation, but it gets the job done. It will be up to each person to decide the value of saving money on their commutes. Other than the location information concerns, the app is easy to use and seems to work as expected.
Response from developer
Hi Algorami. Thank you for taking the time to submit an app review. If you prefer, you may choose to allow access to Location Services "While using the app" only. In this case, you'll need to remember to open the app prior to your departure, so that your travel through a TEXpress Lane can be verified. The benefit of granting permission for the app to always access location services is that it enables the app to automatically awaken when you travel in the TEXpress Lane, even when the app is closed. If you open the Privacy screen in the app, you can read more about how your location data is used to verify the HOV status of your vehicle. You can also see the exact location data that has been saved - all of which expires after 60 days. If you have any questions, you may chat with us directly in the app - just tap on the Contact Us option in the app menu.
GoCarma is a joke
The Occupant Passes are even more of a joke. Nowhere in the app is there even an option to set up the OP that I ordered and received for my child, as directed by the instructions that came with the device. This is completely absurd! Why would you deploy an utterly faulty product that your software doesn't even support? Why is your documentation not more straight forward?
It's like GoCarma is doing lip service claiming to provide discounts, but they do everything in their power to make it next to impossible to actually GET the discount.
Response from developer
Hi redfishperson. You can set up the Occupant Pass by simply tapping on the Menu and selecting "Occupant Passes". I understand from your conversation with our Support team that you were accidentally logged into another account which did not request the Occupant Pass. I trust that you were able to log in to the original account you created and to activate the Occupant Pass successfully. If not, please send us another message in the app and we'll be happy to help further.
TX DoT must fire this company
Now I guess this is how they try to make up for what they call “Cheat rate” LOL.
Their customer service is prompt but unhelpful and rude. The worst I’ve ever experienced.
Response from developer
Hi Thanh, Thank you for taking the time to submit an app review. I can see that our support team successfully identified and resolved the reason you didn't qualify for an HOV toll discount. Each person in the vehicle needs to be logged in with their own GoCarma account. If you have any further questions, please reach out to us in the app and we'll be happy to follow up.
Look forward to that day that this system folds
3 years layers, still having continuous trouble. What a joke.
Response from developer
Hi Hypherhonda - Please send us a message in the app and reference this review. If you have a setup issue, I am sure that we can quickly resolve it for you. The GoCarma app will enable you to qualify for a 50% discount in the TEXpress Lanes during peak periods. You’ll just need to make sure there are at least 2 GoCarma users in the vehicle.
DFW At It Again - Terrible Service
Replying to the dev: have you ever considered that the “cheat rates” are so high because of YOU people charging for these services as a middle man? Comical. Of course you’re going to defend a toll road.
Response from developer
Hi thewolfman2010. You just need an app on your phone. There is no device that you have to leave in your car at all times. The app works automatically when you drive in a TEXpress Lane to confirm that your vehicle has at least 2 GoCarma users in it. An Occupant Pass is available to people who travel with children. This is a small Bluetooth device that should be carried on board only when traveling as HOV. Those who leave it in the vehicle receive in-app reminders, potentially leading to a suspensions of their GoCarma account. GoCarma ensures that only high-occupancy vehicles receive the HOV toll discount. This has the benefit of reducing the number of vehicles who try to cheat the system. In other parts of the country, HOV cheat rates are as high as 40%. By reducing the potential for people to claim HOV status while traveling alone, GoCarma preserves the integrity of the TEXpress Lanes and helps to keep TEXpress Lane prices lower for all road users.
