Leave a Review Friendly’s Restaurant
Sad to see one of my favs going so far downhill
At this rate, the Friendly’s in Haverhill will be gone shortly too.
I ordered a large Reese’s Pieces Sundae with butter crunch ice cream. My son ordered a birthday cake Friend-z. He started to eat his first and there was a shallow layer of the blue birthday cake and then it was 3/4 vanilla soft serve under that. Barely mixed at all. I felt bad, until I started eating mine. First off, the ice cream was not the right flavor. Then I noticed that other than a small amount of peanut butter sauce and marshmallow sauce on the top scoop of (the wrong) ice cream, there was nothing else. I remember when I would finish the ice cream and there was hot fudge and peanut butter sauce still on the bottom, and it was so good. Now? It’s like they put one small scoop of all the toppings and called it a day. Terrible. Spent $8+ on a sundae and threw it away after 5-6 bites. I guess McDonald’s next door will get my business from now on, at least their McFlurries are mixed and are made correctly. Sad that such a great place to eat over the years (and I’ve been going for 40+ years) is going down the drain this far. If what I had tonight is the new standard at the Haverhill location, I won’t miss them when they are gone.Show lessCiscoKid7200
Horrible
This app is horrible. I asked for curbside. I finally wait almost half an hour and go in to get my order and they say we don’t have curbside. I tell them that the app says you have curbside. They tell me that they don’t. So my mobility is low and it’s very difficult for me to get ice cream for my husband. If you don’t have curbside, say you don’t have curbside. Instead you take my money and make me somehow get up those steps and go in and get it myself. Then I find three employees sitting around laughing and talking. The girl looks at me like I’m crazy and blames it all on me.I doubt that it will hurt your stock prices but my time at Friendly’s is doneShow lessswagger4lifr
Accountability
I made an order online and indicated to the driver, once they initially made contact, to come into my place of work. We multiple satellite offices, and he went to the wrong one. Rather than going to the address that I listed, he simply typed in the name of the company. I double checked four times to make sure that I had listed the correct address.
Also, he left the bag outside, even though I told him to come inside. My coworkers at the other location found it, and the ice cream was all melted.
The delivery service, OLO has no resource for customer service, and the services for corporate Friendlies are horrendous. A phone number leads you to a voicemail which indicates that they are no longer taking surveys. The other available “customer service” is an address. Yes, in 2023 I want to write a letter.
There is a message online, indicating to contact the individual Friendlys office. I did that, and they had no way of corresponding the actual order number from the app. I offered my name, and they indicated that I would be refunded. It never happened.
By the way, as for the actual driver, I had no resource to be able to call him or text him as he blocked me prior to me knowing that the order had gone to another office. He just didn’t care. Friendly’s just doesn’t care.Show lesscuban in mass