App Update Is Terrible!!!
The new update is awful! Point structure for rewards changed so now the points don’t go as far…that’s if you’re able to actually load that section of the app. The past couple of times I have tried to load that section I get an error.
I was someone who used to enjoy going to Fridays at the end of the work week at least 3x a month, so much I reached VIP status. Between the terrible updates to the app, the terrible service I have been receiving in-store, and the quality of the food deteriorating I’m honestly just waiting until I can redeem whatever points I have left & I’ll find somewhere else to wind down my work week.Developer Response
Hi there, thanks for reaching out and for the feedback. If you can kindly reach out to digital@fridays.com we can help further assist your issues with the app.What did you do to the app???!!!!
I just had to update the app to the newest version and now I can only actually get logged in about 10% of the time. When I do get logged in and go to the rewards page it just keeps flashing and doesn’t do anything. I have 111 rewards points and can’t even use them. Absolutely ridiculous. Stop trying to fix something that wasn’t broken to begin with! My app was working fine just a few weeks ago and now I can’t access anything. Definitely won’t be going to Friday’s until this is resolved and I can use my points and know for a fact I’ll even be able to redeem points. This is definitely a good way to lose loyal customers.Developer Response
Thank you for providing us with your feedback! We're sorry we have not been able to provide you with the service that you expect but we will take this information and try to improve in the future. We just released a new version of the app (7.12) that should fix the loading issues you’re facing. Kindly please download the new version and let us know how that works! If you’re still facing issues, shoot us an email at digital@fridays.com and we can help you further.Stopped working since the latest update
Since the latest update, I’m no longer able to access or use my rewards in the app. When I click on “Rewards” a loading icon comes up, the pages loads about halfway, crashes, and then the loading icon comes back up, and the process repeats over and over. It never fully loads without crashing. I tried uninstalling the app and reinstalling it, but the same thing happens. I turned off my phone and turned it back on, but rewards still won’t load. I changed my password but the rewards page still glitches. I’ve never had this problem until the latest update.Developer Response
Thank you for providing us with your feedback! We're sorry we have not been able to provide you with the service that you expect and we’re sorry for the unexpected delay. We will take this information and try to improve in the future. We thank you for your patience as we continue to work on another update to bring a better Fridays experience for you!