Leave a Review Moe’s Southwest Grill
Our Moe’s is great, App not so much
My husband and I really enjoy Moe’s food and the staff there is above and beyond! We decided to download the app to get the rewards points and use our AARP discount at a restaurant we wanted to use more frequently.
That is where the trouble started - almost every function in the app barely works or doesn’t work at all. There’s often trouble just loading the menu to start our order. Even if we get orders submitted, the rewards points can’t be redeemed and our AARP discount can’t be used.
The app frequently locks up - just freezes! Can’t move forward and can’t back out. We have to reboot our iPhones to get it to reset.
How does anyone have the patience to persist in using this buggy app for no attainable benefit? We may as well just phone the order in. That really defeats the purpose of having the app.
Moe’s, we love your food, your prices, your staff and location, but you should pay us if we manage to thread the needle and get orders through to you using this app!Show lessMiss Amaretta
Developer Response
Hi Miss Amaretta, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with the new Moe's app did not meet your expectations. We take this feedback very seriously and have addressed it with our team. If you need any additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!Should Be Called Woe’s App…
All I can see is the menu to order...I get notifications and when I click to open the app I cannot find where or what the notification is...seriously...?!?! I wish you would change this as I honestly wish I could give this app 0 stars instead of the one Update: I still hate this app...I get notifications that I don’t know where on the app they are AND they never clear...I still wish I could give this “0” stars as I could give the one star to a more deserving app...not this Moe’s or should I say...Woe’s app
Update: This app always has me login…why…?? I have my login info saved on my phone…but the biggest gripe is when it does “login” all I am greeted with are the available restaurants in my are and asking me to start an order…I just want to look at the menu…why don’t you let the app open and let me get to the home page…do you even read these comments…?? This app is still referenced as Woe’s app…please fix…!!!Show lessGatorPetko
Developer Response
Hi GatorPetko, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with the new Moe's app did not meet your expectations. We take this feedback very seriously and have addressed it with our team. If you need any additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!Frustrated
We have been a weekly visitor to Moe’s for more than 10 years. I was finally convinced to download the app so we could get the Monday burrito special. Worked fine for the first few months. Now I cannot get to the page that I can get the discount without completing the to go order. We eat in and bring a group with us every week. I do not want to order online. I was told I had to delete the app and re-download it. Did that and it worked - for one week. I have since deleted and re-downloaded multiple times to no avail. The manager is fabulous as she knows us and is always helpful and always asks for my phone #. Sometimes that works and sometimes it does not. Sometimes it tells her after they have completed my order that we are only eligible for a completely different items that day. So irritating. Love the store. Love the employees. Hate the app.Show lessDebi Ryan