Used to be decent, but not anymore
Once upon a time, this was a fairly decent app that was able to order easily and save three or four different cards for payments ever since the most recent updates, my saved cards have apparently disappeared, except for one anytime I try to do an order on the app at the faults to Apple Pay, which I don’t have and when I go to one of those, it’s already in there, where exactly is it it doesn’t come up in my payment options. Recently anytime I go to try to place an order and check out I get “ unable to validate cart”messages. Two days ago I went to place an order for pick up and I understand there’s a convenience fee but there were several dollars in “taxes and fees” that make absolutely no sense considering that I live in a state that has no sales tax however it’s food and it’s not taxed anyhow.
From now on, I only use the app when I walk in the store to scan to get my credits and that’s it.
From now on, I only use the app when I walk in the store to scan to get my credits and that’s it.
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Response from developer
Hi Spc612, Thank you for taking the time to share your thoughts and concerns with us. We sincerely apologize that your recent experience with the new Moe's app did not meet your expectations. We are currently experiencing a technical issue with storing payment information, and our IT team is working diligently to resolve it as quickly as possible. If you need any additional assistance, please contact our Customer Care team at 1-877-663-7411. We value your business and hope to make your next visit a great one!
