Love it when it works.
I’ve used the app for years. Now, over the past few weeks, the app won’t allow me add anything to the cart for any store without giving me a red banner message that says (Sorry, we can’t connect to the store right now. Try again later.” Sometimes it’ll work mid day, but first thing in the morning, when coffee is among the most critical parts of my morning ritual, it never works. I know it’s not a global issue because when I’m ordering in store, other people are picking up their mobile orders. I’ve asked store employees if they’ve ever had the feedback or seen the error, and they’ve all answered no. I’ve tooled around with settings - allowing every access it would ask for; notifications, track my data, location services, etc. I’ve tried deleting and reinstalling the app and restarting my phone in hope that would fix the problem with no such luck. I’ve even recently upgraded my phone to a new model and even the hardware change didn’t do the trick. I’m one of those type that gets aggravated when technology doesn’t work as intended with no apparent explanation. I’ve also grown accustomed to the convenience of the order ahead feature of the app. The only reason I continue to go to DD at this point is because I don’t like Starbucks and the other alternatives are either way too pricy or “not my cup of tea”. What am I doing wrong, Dunkin?
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Response from developer
We’re sorry to hear this was your experience with the app. Please reach out to us so we can make it right. https://www.dunkindonuts.com/en/about/contact-us/faqs#additionalinquries
Needs to be better
The app is good for ordering ahead and collecting points. However, there NEEDS to be a way for the specific Dunkin location to communicate with the customer and vice versa. If they are out of something, they simply will just not add it. The number of times I’ve gotten a black coffee because they were out of flavor syrups… and I would absolutely never in my right mind order a decaf iced cappuccino and pay 6$ for that. If they’re out of something, I don’t know until I go to pick it up which defeats the purpose of ordering ahead and wastes both time and money. Additionally, there should be a way to review your items and/or experience. Dunkin Donuts overall needs to figure out what the Iced Cappuccino is. Some make it correctly, others make it as a latte or macchiato. Furthermore, if they completely forget to make the food that was included in the order and/or make it incorrectly - now time, money, and food have all been wasted. I’ve been so disappointed with Dunkin lately. I’ve been boosted for the last nine months and I’m at the point where I never want to return to another Dunkin’s. The app needs some serious upgrades because it’s disappointing and inconvenient to throw away time and money. Please make changes and please figure out the iced cappuccino because when it’s made correctly, it is the best thing Dunkin has on the menu.
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Response from developer
Hi there, we’re sorry to hear that this was your experience ordering ahead on the app. Please reach out to us, so we can make it right https://www.dunkindonuts.com/en/about/contact-us/faqs#additionalinquries
The DD failure
I have been visiting a Dunkin’ Donut location almost every day ( some times twice a day) for the last 50+ years from my college days in all the states that have lived and visited; NY, CT, PA, NJ, MA, CO, IL,TX, NM and here in AZ. Love that coffee. I find this location the cleanest, friendliness nicest and BEST ever! Complement to the staff. Thank you guys and gals, you are the greatest. AAA+++ all the way. HOWEVER: I have a recent problem visiting your Maricopa, Arizona store. The store manager/ owner of the store next to you sits in front of the Dunkin’ Donuts and smokes cigarettes continuously. I am a non-smoker. I spoke to him one time to no avail. I spoke to the Dunkin’ Donuts store manager to No avail. I was spending $30-$40 a week various items and have now stopped. $30-$40 times 52 weeks is a lot of money. If you don’t want my business that’s fine. Basa donuts just opened up in town. Their coffee isn’t as good as yours, but I find myself going there instead. And one more small fact, if you were listening, their Apple fritters are about $.50 cheaper and they never run out ( early in the day like your location does) and they taste twice as good. 😊 thank you for listening. This is my opinion.
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