Leave a Review Baskin
Whipped cream? Where is it?
The app works great and we’re allowed to add every single topping, marshmallow, strawberry syrup, chocolate syrup, hot fudge, etc even toppings I didn’t know about but the only topping you’re not allowed to add or is not available is whipped cream which is probably the most popular topping of all toppings!! I wonder what could be the reasoning for not allowing whipped cream in the toppings menu? Can’t give 5 stars unless whip cream is added in the toppings menu. The only way to get whipped cream is going to the store and tell them to put it on which costs extra or you buy the can of whipped cream they sell. Whipped cream is always available and never sold out from my experience going in the store so I can’t imagine why it’s never been in the app.Show lessKeithy21
Coupons change or disappear when you go to use them
Multiple times I have had the coupon disappear when I’ve gone to the counter, so I started taking a screen shot in case that happened by the time I get to the counter. I tried doing that today with the 31% off coupon but when I tapped the coupon request, it changed it to the $2.50 off a shake which I had used the previous week and had been no longer showing on the available offers page. The 31% offer no longer displayed after I returned to the offers page, and I could no longer bring it up even after restarting the app.Show lessAnonymously Sincere
App is way too limited
The ice cream is amazing, but the app is the ice cream equivalent of a quart of freezer burned Blue Bunny vanilla. If you want to order cakes, pies, or Polar Pizzas, it’s serviceable. But forget about pre-ordering milkshakes, sundaes, or even scoops of ice cream (you know, the items that most casual ice cream fans buy most frequently. And as for any kind of points or rewards program? Forget about it. Even Tom Carvel thinks this app is way behind the times.
My theory is that they don’t really want you to use the app unless you’re pre-ordering a big item requiring 48 hours prep time. The times per year where I’d actually need that are so infrequent that it’s not even worth having the app on my phone. What a wasted opportunity by Baskin Robbins to reach everyday customers.Show lessEZE Ruthless