Leave a Review Cold Stone
Horribly designed app
This app looks like it was designed by an elementary school student. Every time we order I select to save my address for future orders. IT NEVER saves. Everytime we pay with gift cards and have a $0 balance it refuses to let us complete the order because the order can’t be $0.00 I have to add a credit card as payment on top of the gift card, then it will let me submit the order and then throws an error. Also I can’t ever re-order because it won’t utilize my address from the previous delivery and then defaults to store pickup such a migraine of an application. Needs to be reworked from the ground up. And also needs Apple Pay as an option.Show lessgold007eye
Can’t re-order a previous order?
App is convenient but I’m unable to quickly re-order a previous order. It could just be my app but I update everytime before use and it seems to just not be a feature.
I get the same custom thing every time so I would like it if I could just click my previous order and add to cart instead of having to select each ingredient over again.Show lessDontMindCookie
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)Could be Perfect
The app itself is good. It is really just missing two things: ability to search for items on the menu; and having the ability to reorder from previous instead of having to recreate every time. Response to dev: yes you can view your previous order…but you can’t add it to cart again. I can tap on it all day and does absolutely nothing…and yes it’s in stock because I have to recreate the order. And I’m not doing anything crazy, just a share size of a signature creation with zero customizations.Show lesskSplitter
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! You should be able to reorder a previous order if all items are still in stock by selecting "Previous" next to the "Menu" prompt. Regarding a search feature, we're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️