Bad for Delivery
App is awful for ordering delivery.
Claims one location does not have delivery options, but it does through DoorDash and GrubHub.
Does not save address no matter how many times you tell the app to save it.
Always defaults to pick up.
Availability of sizes inconsistent. Could order large home sizes until recently. The app will only sometimes tell you that these aren’t available for delivery when you’re trying to check out, but usually it just returns you to the checkout page.
Additionally, which add ons and sizes are offered differ by location? For no discernible reason. And prices for these additional add ins change by about 40-50 cents between two locations; the more expensive add ons at the closer location. That’s not really an app problem but it is weird.
I wanted to use this app for the rewards but it’s honestly easier to get what I want with DoorDash.
Claims one location does not have delivery options, but it does through DoorDash and GrubHub.
Does not save address no matter how many times you tell the app to save it.
Always defaults to pick up.
Availability of sizes inconsistent. Could order large home sizes until recently. The app will only sometimes tell you that these aren’t available for delivery when you’re trying to check out, but usually it just returns you to the checkout page.
Additionally, which add ons and sizes are offered differ by location? For no discernible reason. And prices for these additional add ins change by about 40-50 cents between two locations; the more expensive add ons at the closer location. That’s not really an app problem but it is weird.
I wanted to use this app for the rewards but it’s honestly easier to get what I want with DoorDash.
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Response from developer
Hi there - we're so sorry to hear about your experience! It sounds like there's some inconsistencies with your local store's offerings on their ordering page. Can you please send us a note to customerservice@kahalamgmt.com & provide the exact location, your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery Team
