Leave a Review Cold Stone
Horribly designed app
This app looks like it was designed by an elementary school student. Every time we order I select to save my address for future orders. IT NEVER saves. Everytime we pay with gift cards and have a $0 balance it refuses to let us complete the order because the order can’t be $0.00 I have to add a credit card as payment on top of the gift card, then it will let me submit the order and then throws an error. Also I can’t ever re-order because it won’t utilize my address from the previous delivery and then defaults to store pickup such a migraine of an application. Needs to be reworked from the ground up. And also needs Apple Pay as an option.Show lessgold007eye
Can’t re-order a previous order?
App is convenient but I’m unable to quickly re-order a previous order. It could just be my app but I update everytime before use and it seems to just not be a feature.
I get the same custom thing every time so I would like it if I could just click my previous order and add to cart instead of having to select each ingredient over again.Show lessDontMindCookie
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)Could be Perfect
The app itself is good. It is really just missing two things: ability to search for items on the menu; and having the ability to reorder from previous instead of having to recreate every time. Response to dev: yes you can view your previous order…but you can’t add it to cart again. I can tap on it all day and does absolutely nothing…and yes it’s in stock because I have to recreate the order. And I’m not doing anything crazy, just a share size of a signature creation with zero customizations.Show lesskSplitter
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! You should be able to reorder a previous order if all items are still in stock by selecting "Previous" next to the "Menu" prompt. Regarding a search feature, we're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️Finally fixed payment issue
Every time I tried to order ahead I’d get a payment failed message, after several app updates, I can finally order ahead without the payment failing. I am changing my review from 2 stars to 4. When I went to pick up my order, it wasn’t done yet, instead of finishing my order placed 25 minutes earlier, they first helped 2 people in line that came in after I did. Not sure how that works?Show lesspull the pin boss
Developer Response
Hi there - we're so sorry to hear about your experience! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamWasted 30 minute walk
I ordered my daughter ice cream online 45 minutes ahead of time so I could walk there and pick it up when I was finished doing laundry. I got a notification saying that it was ready to be picked up. Walked over there and when I got there, they said that my order had been canceled because they were closing. She said let me go check with somebody else because I showed her that on my app it said it was completed. Mind you they’re taking orders from people in line, she came back and told me that Yes, it was canceled but my money will be refunded. It was 745 and online it says they do not close until 10 PM .Show lessV-ACo
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamApp is frustrating and so is the staff.
This app doesn’t work right. Just downloaded the new version that’s supposed to have “bug fixes” but mine still won’t let me order from my previous orders. (It used to). And it doesn’t apply any awards or offers?
I really don’t know why I continue to order because my order is almost NEVER right. Last time I got cookies instead of M & Ms and one of our cups was only half full.
Just in general the staff at our store is friendly but very slow.
The ice cream is SO GOOD though that you still get 3 stars.
Please fix the app.Show lessJadeJane
Developer Response
Hi there - we're sorry to hear about your experience & would like to look into this further. Please email us at customerservice@kahalamgmt.com & provide more info regarding which app version & model/phone type you're currently using along with screenshots or videos. With this info we can help identify what's causing the issues & make things right!Use the wallet APIs (and make the app actually work)
Why would you go through so much effort making a beautiful app…and then drop the ball when it comes to entering payment information? Why can’t you use the wallet APIs to give is the option of using payment information stored on our iPhone? It seems like a glaring omission. You missed an opportunity for me to place an order. I could go buy it in person but it is a gamble because I don’t know if you’ll have the cakes I want in stock. My $54 order just became…..”meh. maybe”. How often do you think this happens? You’re leaving a lot of money on the table.
Update…I decided to place the order anyway because I love the ice cream. But your app got stuck after I hit the “pay” button. I’ve been staring at an ice cream cone animation for 10 minutes now.
Great coding.Show lessMikeyPD
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️App gets stuck on payment screen
Over the past few weeks I have tried ordering their ice cream through the app but every time I get to the payment screen and try to submit my payment for the delivery it gets stuck on the payment screen with the loading symbol.
This has happened every time I try and order on the app. I have closed the app and reopened it multiple times to see if that would fix it but it doesn’t. I tried entering in my card information and paying with Apple Pay but still nothing.
I do love Coldstone, it’s my favorite place to go get ice cream at but I wish the app was working so that way I won’t have to drive there every time or try somewhere else. Please fix this problem!Show lessBuzzlink12
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)Don’t believe the app
We can only have the dairy free chocolate ice cream. We placed our order online and went to pick it up, only to have the worker say they don’t have that ice cream, even though the app said our order was ready for pick up. We asked for a refund, to which we were told she couldn’t do that and we had to do it online. We tried, but we couldn’t cancel the order bc it already was ready for pick up. Not sure why the app lets you order things that the store does not have. As of now, we are out $24 bc nobody knows how to refund. Absolutely ridiculous.Show lessMillypoody
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamNeeds better user experience
The app doesn’t tell you that you need to set the time for more than 24 hours in advance. It will adjust the clock to 24 hour from your current time if you attempt to set it earlier. If you check out and your time is not set to a time 24 hours in advance then it will tell you that the requested time is invalid and you will have to go back and set it a few minutes ahead and then have to enter your credit card in again. It was frustrating. Also, my saved credit card didn’t work when clicking on it so I had to reenter my card. It also had a problem where it wasn’t showing anything and I had to restart the app a couple of times be for it showed up again. Very buggy at the time I write this.Show lessGrandEaterOfFood
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️
