Leave a Review Cold Stone
Best Sweets Place
My family and I absolutely love ColdStone. We order for occasions and just because we see the building. Everyone is so nice and they have the best sweets. And when I found out they have an app I was even more happy and it is so convenient and an easy process. Ordering for Mother’s Day today.Shaheda24
So Many Issues!
First of all - we love 2 miles from our nearest Coldstone, but because it’s technically a different city, Coldstone doesn’t deliver to my location! Secondly - App crashes and gives me a blank screen when I try to apply my rewards to my order, so I can’t ever use them ordering online! We order AT least once a week, so not having this app working is beyond frustrating!Show lessSocalimegs
On line and ready on time
Today I used online ordering for the first time. My order was ready and correct when I arrived. A delicious and delightful experience!zq1050
are-re
Pre-Order works but the order isn’t always ready. Good thing is they will make sure to put the focus on pre-orders.rwellington
SLF
The app works great but I feel they need more people working behind the counter. The order completed time it was still not done but I can see why. I arrived to store and place was packed with people and after being 10 mins after time waited I had to wait an additional 10-15 mins. This isn’t the employees fault cause I could see they were busy. But recommendations, don’t allow order on line if you don’t have the staff to complete the order on time.Show lessSLF2222
Developer Response
We're very sorry to hear about your experience at the store-level. If we can impose on you to send us an email with the exact location, recap of your experience and your order number, we'll make sure that this makes it over to the store so they can plan accordingly moving forward. Please send your email to customerservice@kahalamgmt.com Thank you!Disappointed Customer Service
Employee automatically told me “door dash orders are backed up” and when I tried to tell her that I am not door dash I ordered and paid already, she dismissed me and said I had to wait. I Ordered online for pick up and had to wait past estimated pick up time. Didn’t receive my order until 35 mins after estimated pick up time. 5 people walked in after me and also had to wait for their online orders while every walk in customer was helped asap. Employee swamped with filling walk in customers’ order and didn’t start preparing my online order 25 mins after it was supposed to be picked up. I wanted to get a refund but they already charged me online and I couldn’t get the employee to assist me, so I waited patiently. By the time they prepared my order they got it wrong. Should I not pre order online? Should I just walk in and order because they completed at least 5 walk in orders before even starting mine. I ordered a banana caramel crunch with cookie dough bites and got Vanilla ice cream with 3 frozen banana clumps, that’s it. No caramel no cookie dough, definitely not worth the money I spent. Plus it came in a smaller contAiner than the one I originally ordered. I ordered a quart size so I was extremely disappointed. I get it might be busy but at least be polite about it and explain what’s going not waiting forever and watching 2 employees not even acknowledge you standing there for over 30 mins.Show lessnamukefe
Developer Response
This does not sound like the Ultimate Ice Cream Experience we want for you and all our customers. If we can impose on you to send us an email to customerservice@kahalamgmt.com with the location information of the store you ordered from, along with your order #, we can have our Field Team follow up with you and the store. Thank you in advance!False Advertising?
App actually works pretty good , for some reason is missing peanuts option but is available as an extra topping? Also thanks for making me sign up and advertising free delivery and rewards that aren’t available anywhere in my area.Ice cream four I scream
Issues with service
Ordered 7 ice creams from the app for delivery. Only 5 came. Called cold stone, told me to call door dash, called door dash told me it’s a cold stone app but they handle deliveries cause he couldn’t see the order in its entirety. Then he found it and verified and hung up and had to recall again. Done with both cold stone as this is the second time they have forgot my order. Dashers need to verify the store is handing them everything. I actually felt bad at first when the tip was auto done through cold stone and I usually give more but now I am glad I didn’t.Show lessrobertm19791979
Developer Response
Thank you for your feedback and sorry to hear about your experience. It sounds like you've already been in contact with this location however please send us an email at customerservice@kahalamgmt.com if there is anything we can do to assist. Thanks!Mobile Order
I placed a mobile order waited 15 minutes order still showed processing. Called into store employees unable to assist. Attempted to cancel order which now shows processed and receive a message must call store for assistance. So I stand in the line that was out the door to still be told the store employees have nothing to do with app unable to help! This was the worst I will never patronize Cold Stone again!Show lesspreciousplove
Order not made correctly
I actually customized the cupcake order for my husband’s birthday and what I actually received was 2 of each flavor. We waited so long to get the order I did not bother to argue. There were 5 young ladies and 1 young man working, but only 1 was making the actual ice cream orders while the others were chatting about work schedules. There were only 5 customers in the store and took about 15 minutes just to get my pickup order. I’m going to the other smaller Cold Stone Location farther from my home. At least I know my order will come out correct from there.Show less10isuser
Developer Response
So sorry to hear about your cupcake order. Please send us an email at customerservice@kahalamgmt.com with the exact location, time/date of your visit and a screenshot of your review so we can alert our field team. Thanks!
