Leave a Review Cold Stone
Can’t select size
This problem has happened a few times now where there is just no place to select a size on the app or online when ordering ahead. This then prevents the item from being added to the cart and therefore unorderable. Which makes the app completely useless. The app itself is already clunky and rewards program is antique. Using rewards is a giant pain and takes several steps and logins.Show lessNomamez
Developer Response
Thanks for reaching out! Sounds like your local store is missing a size option on their Ordering page. Please send us an email at customerservice@kahalamgmt.com with the exact location and item you are trying to order and we'll alert the store to have them update this right away. Thank you!Glitchy app features not working
I tired to had a gift card and it crashes everytime. I miss typed my phone number and it crashes when I try to correct it under contact info. The only feature that works is when you try to orderBamaboy21
Not as user friendly
First time through the new app. Not as user friendly, if the pick up time has to change because it took some time to submit, let me select a new time right there rather than having to back all the way out and hope the next time works.notbsul
It’s so much better!
The new app is so much nicer. A few assets could be updated (rectangle images in circles), but overall it’s just so much easier to use than before.DustyHats
Easy to use but lacks a few options
Wish there was an option to choose a kids cupeg544
Delicious!!!!
I love going there, they’re very careful with my granddaughters allergies, once you tell them about it they go and prepare her ice team in a separate area so is safe for here to enjoy it. Great Customer service!! Kudos to Orange Team!!Player2479853
Can’t pick more than one flavor
Like the app except that it only lets you pick one flavor of ice cream. I usually mix two or three whenever I order something at the counter. Whether it’s only ice cream or a shake. Please fix this.Get Out There
Awesome
My daughter and I enjoy getting our reward for the week here. They are all so sweet and professional. They are always working hard to get customers in and out but friendly.
Great job to all of you!!rewardDay
Buggy and Apple Pay doesn’t work
I left my wallet at home and tried paying with Apple Pay through the app. Got a processing error every time. Went down the road to the grocery store and Apple Pay worked just fine.
App is also buggy and slow. Basically whole thing is useless.Gurnsey
So Easy
This app is wonderful. Very user friendly, great colors and images for all items. Easy to navigate to order and the section for rewards is simple and to the point.BabyBlue42
