Leave a Review Cold Stone
Disappointed
February 26, 2023 I placed an order online through email special get delivery for .99. So I placed two orders of Gotta Have It Coffee Ice Cream with Graham Crackers Pie Crust and Kit Kat one with Chocolate dipped waffle bowl and one in a cup. When it was delivered both came in cups and one was not in a chocolate dipped waffle cone. Anyways the ice cream cups want filled up and the Kit Kats was just broken into pieces and the Graham crackers pie crusts they were not mixed in at all they were just dumped and piled on. It looked like a mess and unpresentable. I was very disappointed with it! Plus being charged $1.99 for chocolate dipped waffle cone and $4.99 delivery fee instead of .99 as advertised on email. Whoever did my order didn’t do a good job at all. That person needs to be trained or retrained! Just because I ordered online maybe that person doesn’t think I won’t complain about it well I surely did! I even took a picture of the ice creams. It’s better to go inside the store and watch them do the work!Show lessR Jelly’s
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide a recap of your experience and your order #? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamWon’t let me login
The app doesn't let me login. Just tells me my password needs to be at 8 characters long even though it’s the login screen not the create an account screen. I know my password is correct because I reset it and logged-in in a browser with success.Kristal_93
Mobile order
The last three times I’ve gone to this location the people don’t greet you or say give me a minute. They continue with their line. I waited 15 mins after my order today because no one said anything. Then, when my order was ready no one said thank you for your patience. Just rude.*A$@M
Buggy
This app is pretty hit and miss. Especially if you have to change your password. I changed my password, went to log in with new password that was approved, and the app told me it didn’t have enough characters. Went back through the process again, set the same password, and it took it the second time. So odd. It also said it wouldn’t take the card for payment from my Apple Pay wallet. So I manually entered that same card, and it took it.Show lessMighty Mouse 78
Developer Response
Hi there! We're sorry to hear about your experience & will be sharing your feedback with our app developers. If you continue to experience issues, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be happy to look into this further. Thanks! :)Can’t sign in to earn rewards
When I try to sign in it says “Password must be at least 8 characters with no spaces”. My password definitely meets these requirements. I tried changing my password. And then I triple checked that I wasn’t inputting it incorrectly. The app just won’t let me sign in.Jeffharje
Won’t let me sign in or even create an account
Had to create my rewards account on the website because the app wouldn’t let me do it. Also, when I try to sign in through the app after making the account, it keeps saying that there’s a connection issue when my internet is working completely fine.xICEMANx 512
Cold Stone is Great, the app is not
I love Cold Stone, which is why I was so disappointed when they were no longer available on the usual delivery apps (DoorDash, Uber eats, postmates). Then I saw they had their own app, which is great. Until it doesn’t work, ever. No matter what I do, how I change things on delivery, pickup, etc I cannot place an order. Super disappointing but I guess I won’t be having it any time soonShow lessXera21
Cannot use rewards on deliveries
Very frustrating it never allows the bogo promotion and tonite it wouldnt take the 5 off a purchase of 20– the rewards a useless if you cant use themjcaravella
Beware - No marketing deception on App
The app shows rewards but prevents you from using reward items.
Reward items can only be used in store by having the employee stop the entire line.
Very annoyed having stopped the line… they take off their gloves, look up your account to process your reward credit, and then treat the next customer with bad attitude because you were a hassle.
Be prepared for the mean faces, glares and stares, maybe even a snickering or two…. As you walk past all the people that you held up in the process.
Good luck!Show lessCousin Joe from Pittsburgh
Not user friendly
Very difficult to use. Makes you pick options to don't want. Defaults a pick up time and then won't let you submit order until you enter a pick up time. Had to enter card number 3 times bc i kept having to back out to fix errorsjustwanticeream
