Leave a Review Cold Stone
Terrible app
This app needs work. It won’t accept my card (it is a card that is accepted) and apparently gift cards don’t work in combination with Apple Pay so how am I supposed to pay the remaining? It defaults to pick up every time. there’s not an easy way to change it because if you need to it deletes the entire order and you have to redo it because your “changing the location”. The whole this is honestly just frustrating and minus the fact it is cheeper through the app you might as well just use DoorDash as it’s a million times easierShow lessnxtstar
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️Amazing Customer Service!
Time and time again I am sooo happy with the customer service I receive at Coldstone! Whether that’s coming into the store or ordering DoorDash! Sarah surprises me over and over again with her top notch customer service! If you are looking for a good ice cream spot look no further! Top notch customer service!
Try the peanut butter cup perfection! It’s amazing!!
Thank you girls!!!!Show lessPawpatrollvr
Developer Response
Thanks so much for taking the time to leave a review! We're so happy to hear about your experience :) Drop us a note at customerservice@kahalamgmt.com if we can ever be of any further assistance ❤️️couple small things
The app itself works great. No major problems here honestly. It doesn’t let me use Apple Pay with my card, but it will allow me to have the same card number entered and that works for some reason. (But that could honestly be something wrong with my bank account or settings idk)
The main thing I wanted to address is what happens when you order from a store that’s closed. I didn’t know that the location I was ordering from was closed for remodeling, and I placed an order and now it’s stuck in limbo… I can’t cancel it on my end with calling the store, but there’s no one in there to take my call or make my order (granted, I should’ve known beforehand that the store was closed, I could’ve just looked it up). Only problem is that it still charged me.
So the two ideas I have are either:
Allow for orders to be canceled in the app itself (which might be too unrealistic/problematic for the staff)
OR
Make it impossible to order from a location that’s closed. (And maybe it’s SUPPOSED to be impossible, and I just managed to hack the system?? No idea)
I want to make it clear that this is the only issue I’ve ever had with the app or cold stone in general, so I’m not really mad; just confused as to what happens to my order now.Show lesstntblaster
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️Payments don’t work
Every time I try to order ahead I get a payment failed message, then I proceed to enter a credit card number, then that payment fails too. This has happened every time I’ve ordered ahead since download the app. I have read other reviews with many others having this same issue. I noticed that the app hasn’t been updated in 5 months. What’s the point of ordering ahead when it doesn’t work. I really hope that the developers will get an update out soon.Show lesspull the pin boss
Developer Response
Hi there - we're so sorry to hear about your experience! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamUseless
App looks ok. Selection process was decent but when I tried to checkout with apple pay, just got a generic error saying failed. No other info. Then it was stuck on the cone animation screen. Killed the app, opened again and found cart was empty. Selected everything again and tried with a different card in apple pay and same result. Went to website and ordered. Worked fine there. Maybe the mobile developers should talk to web order developers and learn how to implement itShow lessDoesn't Review Often
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)Error Messages
I keep getting error messages when attempting to use the app for various reasons. The error messages offer no clue as to what the actual problem is. Through some time consuming trial and error, I finally figured out the issue was with an expired card, but the error “card service not accepted at this location” gave absolutely no clue that the issue was actually with my card on file.
I prefer the delivery option from my closest location because the location doesn’t have convenient parking so I’m fine with paying someone else to deal with that aspect. However using the delivery option in the app does not allow me to reorder previous orders again. I order the same thing almost every time and it’s annoying to reenter it again over and over again. It would be nice if the order selection came first, followed by pickup/delivery choice, followed by payment.
Just overall, the app is not very user friendly. At least to me.Show lessBecca9985
Developer Response
Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️Allows store to commit fraud on customers
If the store can’t fulfill the order it still allows you to order and the store to fraudulently label the order as picked up hours after it is placed. The phone number to contact the store is also a nonworking number. If the app were set up to not allow you to order online at a store that cannot fulfill the order then it would not allow the store to commit this fraud.Show lessManya62692
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account along with a recap of your experience? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamDidn’t get what I paid for
The cake I ordered was to have writing on it for my daughters birthday. It was not done. I asked the ppl working if they could write on it for me. They fumbled around with it for about 5-10 minutes and then told me the writing tip was broken they couldn’t write on it. I have no confidence I even got the cake I asked for. It looks like they gave me a smaller cake than what I ordered. The guy was clueless my cake is probably still sitting in the freezer.
Horrible customer service.Show less1grumpy customer
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamLucky the cakes are good
The app is a hassle. My old account doesn’t work. Fair enough. My email doesn’t have an account attached to it so “forgot password” doesn’t work. Fair enough. Trying to create a new account doesn’t work because some piece of information I entered is already attached to an account. I assume this is my phone number, because in the store they ask for your phone number when you make a purchase. But “forgot password” doesn’t work with a phone number, only an email. I have to proceed as a guest. Then at check out the app doesn’t take Apple Pay and can’t access the card my phone has stored.Show less123allnicknamesaretaken456
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to mycoldstoneclub@kahalamgmt.com & provide your name & phone number as it appears on your account? We'd love the opportunity to get an email added for you so you can sign in and use your rewards points! Sincerely, The Cold Stone Creamery TeamToo Many Requests Error when Trying to Login
I’m not happy with how this app is set up. I was logged out unexpectedly, but when I try to log back in, the error kept saying Too Many Requests. The only option is for me to push okay. I have tried uninstalling and reinstalling the app, but now it’s giving me a Connection Issue error!
Fix this now please!!!! Do not download this app!!! Just create an account on the desktop site! Avoid this app at all costs to avoid error related frustrations!!!!Show lessThunderBlightGanon
Developer Response
Hi there! We're sorry to hear about your experience & want to look into this further. If this happens again, please send us an email to customerservice@kahalamgmt.com with screenshots of the errors, which iOS you're on and your model phone. With this information we can send to our developers for support :) Thanks!
