Leave a Review Cold Stone
Love the ice cream hate the app
Every time I try to order from this place, it gives me a random error saying that my credit card isn’t supported which is a Visa then it’ll say sorry. There’s an error occurred then if I try to order two of the same ice cream it’ll say sorry no NULL I have no idea what’s going on with this app but if you use it take your time make sure everything you put in there is correct and check and make sure before you submit I thought I ordered and it went through and then tried to do it twice so that’s why is my rating is so low.Show lessActressntrain
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account along with your typical order? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamLove the ice cream just not the app.
We always buy ice cream from cold stone and I have an account I made from the internet browser. Once I found out they had an app I was thrilled. But when I’d try to login with my password and account it wouldn’t work. As if my account with cold stone never existed. I was very disappointed.God's princess
App is buggy
Can’t sign in half the time. When setting up pickup time, it won’t actually choose time you select and no error is given. Even when I finally got a time to ‘work’ for next day pickup, after checking out it says order will be ready today. Webpage is MUCH easier to navigate and more reliable. Webpage explains why I can’t set time I want and recommends next available time for pickup. I recommend just using webpage instead of wasting space with the app.Show lessnotnoworeverr
Developer Response
Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)No options for adding your gift cards to the app?
I just purchased an E gift card, assuming, common sense, business practices, that I would be able to attach that gift card balance to the app to conveniently pay for purchases and not have to carry around a piece of paper with an E gift card or attach it to my E wallet.
Honestly, what kind of fast food app doesn’t have this option to pay directly from the app?
I would say this app needs some work.Show lessSnicky21
Developer Response
Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience and will share your feedback with our app developers for their consideration in future updates. In the meantime, we recommend saving your eGift through our Online Ordering page during your next order which will then give you the option to save this card for future use on your next in-app purchase. Please drop us a line if there's anything we can do to assist: customerservice@kahalamgmt.com Sincerely, The Cold Stone Creamery TeamDid not made the CAKE!!!!!!!!
This is soo Embarrassing, doesn’t value the importance of the celebration and not even made a cake for my order. I ordered the cake in online yesterday and it was like 40$ and I had done my payment in online and the delivery time and date was fixed for 8:30pm tonight. The most irresponsible things was when I reached to pick my cake at the store they coveys that they haven’t really made the cake!!!!!!. It’s really bad and worst.Show lesscausbsksbsj
Always a party!
Coldstone is a great place to get some good ice cream from some joyful people. Worth the trip. Worth the extra couple bucks. Treat yo' self!magus_of_the_bargain
Service.
The ice cream is great, the only thing I don’t like is the way one of the guy prepare my ice cream because he doesn’t break the health candy and doesn’t mix the ice cream enough. My luck, the last five times I have been there he is the one getting my ice cream ready and is not just my it’s my family’s too, every time I go we buy five and sometimes seven ice cream. Usually when I go I watch all the others preparing ice cream and they mixed them good so I think he’s the oldest one there so I guess he got comfortable or lazy.Show lessJulian7327
Developer Response
Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note with a recap of your experience to customerservice@kahalamgmt.com & provide your name & email address as it appears on your account? We'd love the opportunity to look into this for you and make things right! Sincerely, The Cold Stone Creamery TeamApp won’t open
Please help. I purchased a gift card when on Pa and my app didn’t work. Know I can’t get the app to open. ValentineColt & Annabelle's Na
Disconnect between the app and store
There’s a disconnect between the app and the store in terms of what the store has and doesn’t have. I ordered a ice cream in a dipped waffle bowl through the app and the store didn’t have any. I waited in an the store that wasn’t busy until my order was completed. Failing to inform me they didn’t have this item, They bagged my order and handed it to me. As I was heading out the door I over heard an employee ask the manager if she informed me about my waffle bowl and the managers response was “he’ll figure it out.” I checked the bag whenever I got outside to see my ice cream is in an enclosed cup with a regular waffle bowl freely sitting inside a Love It cup in the bag. I went back inside the store and the manager said “we’re out of dipped bowls and didn’t have time to make any.” I informed her that I paid extra for the dipped bowl and she rudely responded by saying “you can just refund it online.” I was not provided with instruction on how I’m supposed to go about refunding this order. This is my first time ever using the app and it’s a terrible experience. I love Cold Stone as I frequent the store regularly but I’m very displeased with this entire encounter and don’t know if I will ever go back.Show lessTevin hocker
Developer Response
We're very sorry to hear about your experience with your local store. Can we impose on you to send us an email with the review above and your order #? With this information, we can loop in our Field team for support. Please send your email to customerservice@kahalamgmt.com Thanks for taking the time to provide this feedback. We look forward to making things right! Sincerely, The Cold Stone Creamery TeamInterface is horrible
I could not set up an account, I could not pay with gift cards because it adds tax after you use the gift card and won't subtract it from the gift card. I tried paying the tax with a card and that wouldn't go through. I had to reenter my info 5-6 times because it reset everything every-time it failed.Show lesshardly much he'll
