I have a rewards account with Red Robin. I have been going for a while now and can only afford to go sparingly (eating out gets pretty spendy no matter where I go, but especially at a nice sit-down place like Red Robin). Anyway, yesterday I opened my app and it had me log in again, which I was fine with. What was odd about it though, is the fact that it asked for my birthday when I’ve had that on my account already for over a year. I added my birthday and everything looked fine. My account looked as it always has with three of my kids birthdays added to it as well. This morning, however, I opened the app to find all of the birthdays gone, including my own. Not only that, but the rewards I had built up from past orders were gone. Yesterday, I was 3 orders away from a free item, not counting the meal I had with my family that very evening. This morning, when I should have seen it update to “2 orders away,” I found my account progress reset! What is going on? What happened to my rewards points? What happened to my account? It appears as if I have a brand new account with no history.
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