Cleared out checkout cart and can’t add credit card
Edit: Was going to rate this one star but found that I had already wrote one star review for a different issue lol. For whatever reason you can only add a credit card during the checkout process, which is fine I suppose however it does not let you save the credit card number after entry so basically the app is useless as it does not let you complete the order without credit card. If Apple Pay was an option my issue would be solved, but this app is flawed and outdated so of course Apple Pay is not an option. Also lost all of my rewards that I had from a year ago which probably not an issue of the app itself but still annoying.
Previous issue
Was in the process of creating an order. Switched to the browser app for a few minutes, went back to app and cart was empty, need to rebuild the order.
Previous issue
Was in the process of creating an order. Switched to the browser app for a few minutes, went back to app and cart was empty, need to rebuild the order.
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Response from developer
That's incredibly frustrating and we're so sorry you had that experience. Please reach out to guest-support@redrobin.com so we can learn more and fix the issue. Thank you!
Can’t get in app
Comment user is right (Trollgoldie)tried to reset password got it recovery email when done w rest password use it has a error message (IF LISTENING HQ )fix app or updated
Problem Occurred
Have attempted multiple times to use the App and when it comes time to process payment, all I get is Problem Occurred. May I suggest some better, more intuitive error handling?
Absolutely useless app
So the developers are hopeless, can’t login to app, haven’t been able to for almost a year and new update, still can’t. New program sucks anyway as all the points expired
App and website are both horrible
I got an email last night saying someone had signed into my account from a new device and I should change my password. The app refuses to let me update or change any information, including my password and the website keeps telling me my login info is invalid (after it just worked in the app) . You also can’t delete your account. That web page will also tell you your login info is invalid. They also have no customer service contact info available for assistance with this kind of stuff.
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Rewards Lost!
I have a rewards account with Red Robin. I have been going for a while now and can only afford to go sparingly (eating out gets pretty spendy no matter where I go, but especially at a nice sit-down place like Red Robin). Anyway, yesterday I opened my app and it had me log in again, which I was fine with. What was odd about it though, is the fact that it asked for my birthday when I’ve had that on my account already for over a year. I added my birthday and everything looked fine. My account looked as it always has with three of my kids birthdays added to it as well. This morning, however, I opened the app to find all of the birthdays gone, including my own. Not only that, but the rewards I had built up from past orders were gone. Yesterday, I was 3 orders away from a free item, not counting the meal I had with my family that very evening. This morning, when I should have seen it update to “2 orders away,” I found my account progress reset! What is going on? What happened to my rewards points? What happened to my account? It appears as if I have a brand new account with no history.
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5 star
I love Red Robin!!! I usually get take out but I also eat inside!!!! I get chicken mostly but occasionally I get a burger. They are the best!!! The staff are excellent inside of takeout!!!! I usually give the 20% tip even take out. I was a waitress in the 60’s. It’s hard work. They gave be me service with a smile and curbside I don’t have to get out. Thank you for all of these selections. I love half of them. Switch it up. 👍👏💜💜
Shirley Frye
Shirley Frye
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No order tracking
PLEASE add tracking to delivery orders! It is so frustrating when apps don’t do this. If you want contactless delivery you’re just left to go check your door ever 3 minutes around the expected delivery time that never updates. Last time it came 15 minutes early but I’d never known because the app doesn't tell you!
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Great Food, Flawed App
I really enjoy the food at Red Robin, but it is pointless to use the app if you have a rewards account. If you have awards available, and select them, they are never applied at checkout. The manager at my local Red Robin’s advised that not only is this an issue, but that reward points are not accumulated in your account, when ordering through the app (or online via website). I was advised to always call in my orders, provide the phone number linked to my account and let them know of any rewards that I wish to redeem. Consequently, the app is nothing more than a fancy menu lookup.
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Awesome but…
I do wish i could customize the blta, my wife loves it but cant eat tomatoes. We end up picking it off so not a show stopper…just my only complaint. Not unique to the app either, the website is the same.
The developer has responded with the basic instructions on how to remove tomatoes…a bit insulting as i understand HOW the app and website work…my point is they don’t.
The developer has responded with the basic instructions on how to remove tomatoes…a bit insulting as i understand HOW the app and website work…my point is they don’t.
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Response from developer
You are able to remove the tomatoes! Once you select the BLTA, you can then select 'BLTA Croissant Sandwich Customizations.' In there, you have the option to remove or add any toppings. Hope this helps!
