Leave a Review Red Lobster Dining Rewards App
APP IS NOW DEPLORABLE!
Never had a problem until the recent crab fest promotion. I was in my local Red Lobster on Saturday, July 6, and when I tried to login, I was jerked around and take it in circles! Ultimately ended up getting locked out of my account! By the way, my server in the restaurant that day said that the same issue has happened to other customers since this crab fest started. I reached out to Red Lobster Customer relations who gave me instructions to uninstall and reinstall the app (yada, yada, yada) and then request the link to reset my password which I did. STILL GOT JERKED AROUND IN CIRCLES! I still cannot access my account if my life depended on it! At this point, I am totally convinced I could walk into Fort Knox wearing a clown suit easier! Whoever designed their app was apparently having a hold my crack pipe and beer moment when doing so! I have been a loyal Red Lobster Customer for over 30 years, soon to be ex-customer! I reached out to the customer relations team for what it’s worth once again to explain the situation and told them if someone doesn’t contact me, I’m going to spread the word all over social media regarding my experience, and go up to their CEO! I’ve had enough! Respect is earned, it’s not given! And at this point, I have lost all respect for Red Lobster! And judging by some of the other reviews, it looks like I’m not the only one who has been jerked around and taken in circles. BEYOND DISGUSTED NOW!!!😡😡😡😡Show less1988luvpink
Unsatisfied customer
Service was good but the food wasn’t the best. The biscuits were hard and over baked. We ordered the coconut shrimp and it was over fried. The rest of the food was delicious. Towards the end we couldn’t finish the shrimp skewer and the diablo shrimp so we asked for a container and our server said we couldn’t take it to go because we ordered endless shrimp. We said so you would rather throw it away he said yes that’s our policy. We asked the server to ask the manager and the server came back and said sorry you can’t take the food to go. I don’t understand the ridiculous policy. We spent over $50 dollars. Needless to say we won’t be going back.Show less711Jacqueline
Developer Response
Hi! We are glad that you like our app. We'd very much appreciate if you have any recommendations/suggestions for us to get 5-star rating. Thank you very much.Worthless app, fishy problems
I am logged into the app but when I try to order it takes me to a website? What is the point of the app if it’s going to redirect you? I also cannot login I’ve tried multiple times I know what my email and password are they are saved in my phone, but it says they’re not correct. Then I tried to send a password reset and it sent me one after many attempts, and when I tried to login with, and it said there was suspicious activity in my account, and it would be locked in to contact an administrator your app has serious issues. It’s the weekend and I cannot order with my Rewards, seems a little fishy. No pun intended.Show lessMellie!mel
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at MyRedLobsterRewards@RedLobster.com. Thank you.