Mobile Dine-In Pay Will Not Connect to Account to Get Rewards
I have never had an app where mobile pay was available, but impossible to actually sign into. You can pay as a guest and not get rewards points, but the only way to get points is to actually go to the register and sign-in with phone #/email. What’s the point of paying with the app if you can’t sign in and get points?! And to wait in line during the holiday season just to get points can be frustrating, especially after waiting 30-45 minutes to be seated. It is obviously a ploy to get customers to purchase from the store, but it makes the app useless. I have left several messages through customer service, but never received a response. Please fix this very basic feature.
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Response from developer
We're sorry for the frustration. We appreciate your feedback, and we want to look into this. Please visit crackerbarrel.com and click the orange button in the lower right-hand corner to chat with us.
