Leave a Review Cracker Barrel
App needs some work
I have always liked Cracker Barrel‘s food, but using this app is frustrating. It shouldn’t be that hard to order food. My wife and I attempt to use this app traveling. Look ahead on Google maps and find a Cracker Barrel that’s convenient for us and then order out. It’s always frustrating. Have one of your developers look at the Chick-fil-A app. That’s a great app.
Submitting an update to my review as of July 7, 2024. This remains possibly the worst app I have ever used. Spent 20 minutes trying to order food couldn’t get it submitted wound up at the store before my wife could submit an order from the passenger seat in the car. Oh my gosh. Oh, and don’t mention the fact that you can’t save a credit card so it takes forever to try to get food.Show lessFF5_rocks
Developer Response
We deeply apologize for the frustration. Please reach out to us at digitalsupport@crackerbarrel.com - we'd like to help.Poorly Functioning
Out of all the tens of thousands of apps out there, you wouldn’t think this one could be so strangely and inconveniently different, but it is.
I cannot imagine an older person (those are the majority of ppl who eat at Cracker Barrel) trying to navigate through this app and enjoying it.
It never signs me in the first time. Always takes two tries, sometimes more. Never leaves me signed in.
Once I go to the rewards page, or any other page of the app, there’s no way to get back to where I was before. Most often, the navigation menu at the bottom disappears I have to close the app and reopen to go to a different part of the app.
It’s absolutely ridiculous and I thought by now this would have been fixed. It’s 2024 ppl, if you’re going to force your employees to push this app on ppl it needs to work properly.Show lessAKalber
Developer Response
Our apologies for the inconvenience caused. We would appreciate it if you send us an email about the features that are not functioning correctly at digitalsupport@crackerbarrel.com, and our team will investigate further.This is the buggiest app I have
The only reason I’m even using the app is because it’s cheaper to order on than Uber Eats. The spins that I was supposed to get didn’t work at all. Just glitched out and used up my spins. I was trying to add items to my cart, and they took a solid minute to actually show up in the cart. The app freezes up for no reason. Can’t save passwords. For some stupid reason, a national company doesn’t have apple or google pay??? The checkout screen kept giving error codes as well. Can’t easily back up to change between delivery or pick up either. We eventually just used the app on my fiancé’s phone, which was also buggy, because we wanted to make changes, but didn’t want to risk screwing up the entire order.
The look of the app is fantastic! But it’s barely functional. I have no idea how they have so many 5 star reviews. It’s a mess.Show lessCaitylynn08
Developer Response
We're so sorry for the issues! Please reach out to digitalsupport@crackerbarrel.com - we'd love to help further.