Red Robin Ordering User Reviews

Red Robin Ordering

Red Robin International Incorporated

Food & Drink

Reviews Summary

Positive highlights

🔍

This app hasDetailed customization options

⚡️

This app hasQuick and easy ordering process

📦

This app hasSeamless pick-up experience

🤖

This app hasConvenient voice ordering system

🗓️

This app hasRewards and birthday benefits

Negative highlights

🔒

This app hasLogin and password issues

🍔

This app hasLack of burger doneness options

🔍

This app hasInconsistent menu and pricing across locations

💳

This app hasNo Apple Pay or PayPal support

🛒

This app hasUnreliable order tracking and delivery updates

🤖

This app hasBuggy and error-prone app performance

🔍

This app hasDifficulty managing rewards and account information

Top reviews

Most RecentHighest RatedLowest Rated

App seriously backwards

Not allowing me to enter my payment. Simply made me waste my time at choosing the items and creating an account, entering payment

Tried over and over. Doesn’t like something. It’s ok. Many other places don’t have the complications. Red Robin has always been a backwards app. Please fix to make it a present friendly one. Tired of fighting the eternal glitches.

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Type A and do it all.

a year ago

Quick and easy

I decided not to use my account because I didn’t have much time, therefore I went to as a guest. It was so easy.
I just touched everything that I was interested in, next thing you know it popped up “pay”, I did that. That was easy.
I set up a time to pick it up and I will go do that. I enjoyed this app.

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Auttabee

a year ago

Response from developer

What a nice review! Thank you so much for taking the time to share your feedback, which is so valuable to us.

Why is there no way to choose burger temp?

There’s no way to request “some pink” like you do when ordering in the restaurant. The app defaults to well-done and my local restaurant seems to interpret that as “burnt.” It’s annoying to have to call the restaurant after placing an app order so they can tell the kitchen to make the burgers properly. Also, and I know this has nothing to do with the app itself, it’s disappointing that RR has removed their best burger (mad love) from the menu.

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meganistaken

a year ago

Response from developer

Thank you for taking the time to give us your feedback! It's harder to guarantee a 'some pink' experience with takeout, as the burgers continue to warm in the time after cooking. But we hear you that we can improve on our temperature offerings and execution! If you'd like to reach out to guest-support@redrobin.com and tell us more about your experience, we can follow up. Thanks.

Over and above what I expected!

I had a great experience with my online order. Upon picking up my order, the manager asked if I’d like extra fries. I’ve never been asked that before, for a take out order. So, of course I said YES! I will definitely be ordering again from the Whittier store. Great customer service too! Thank you! I’ll be back!

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K. Lockhart

a year ago

Response from developer

Love to hear this! Thank you so much for the 5 stars!

Password Problems

I tried logging into the app using my web password, and it indicated wasn’t valid. I reset my password and completed that process successfully after finding the email in my spam folder. Tried to use it to login on the app, and it kept putting up the squares as it processed. Then the app removed the overlay with the squares and brightened the login screen with the word “Error” under the password. When it didn’t like the password, it gave more information. Started getting ready to go to Chik-fil-a instead but decided to give it one more chance on the web. Logged in fine with the same, new password and email address on the web. Placed order and enjoyed fish and chips.

I still get “Error” every time I login on the app. Perhaps, it’s because my password is 24 characters long? Not too interested in troubleshooting further. Will use website or checkout another restaurant if more convenient.

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Fernelius

a year ago

Response from developer

Glad to hear you were able to successfully place an order but understand that must have been a super frustrating experience. We're always working on fixing bugs and improving the guest experience so this feedback is super helpful. If you decide to troubleshoot further, please reach out to guest-support@redrobin.com so we can follow up. Thank you!

Enjoy the food. Transition to delivery has hiccups.

We like a good veggie burger, and are so appreciative Red Robin added the Impossible as an option. The challenge: often my delivery order is wrong in some way (meat patty or French fries instead of onion rings, both of which are up-charges) and there’s no way to remedy it via the app. Always requires a call in and then pick up, on top of paying higher prices for the things that were wrong.

Also-no more Roy Rogers can be ordered in the app? That’s sabotage!

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MasterYoder

2 years ago

Response from developer

We don't want you to be disappointed! Please let Guest Relations know about your To-Go order issues at Guest-Support@redrobin.com

Great burgers! Great app!

I’ve just started coming to Red Robin. The food is very good, and the staff is always very friendly!

Yeah, does equally good, though I wish they would include a feature allows you to choose how you would like your burgers cooked, for example, medium well, well done. Otherwse, it’s top shelf!!!

Keep it up Red Robin!!!

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EMJAYWLZ

2 years ago

Response from developer

We love to hear these kind words and thank you for the 5-star review!

Review

Can’t customize, there is no box where I can write “burger cut in half”

Ethanarmani

2 years ago

Takes me in a “reset password” circle

App used to work. Now I get an error message that says “ your password may not be recognized because we added new features like ordering this year. Just click “reset your password” to reset it…. Over and over again…
I can sign in fine on the web site but the app isn’t working. I have deleted and reinstalled the app and it’s up to date. Please fix this.

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Bev in Texas

2 years ago

Rewards

A birthday reward should be able to be used for a pick up a delivery or dine in. It should not just be used for dining. It’s supposed to be to celebrate the birthday month of the person. I think this should be changed as much as we spend at red Robin.

Clrgbell73