Leave a Review Red Robin Ordering
Enjoy the food. Transition to delivery has hiccups.
We like a good veggie burger, and are so appreciative Red Robin added the Impossible as an option. The challenge: often my delivery order is wrong in some way (meat patty or French fries instead of onion rings, both of which are up-charges) and there’s no way to remedy it via the app. Always requires a call in and then pick up, on top of paying higher prices for the things that were wrong.
Also-no more Roy Rogers can be ordered in the app? That’s sabotage!Show lessMasterYoder
Developer Response
We don't want you to be disappointed! Please let Guest Relations know about your To-Go order issues at Guest-Support@redrobin.comGreat burgers! Great app!
I’ve just started coming to Red Robin. The food is very good, and the staff is always very friendly!
Yeah, does equally good, though I wish they would include a feature allows you to choose how you would like your burgers cooked, for example, medium well, well done. Otherwse, it’s top shelf!!!
Keep it up Red Robin!!!Show lessEMJAYWLZ
Developer Response
We love to hear these kind words and thank you for the 5-star review!Takes me in a “reset password” circle
App used to work. Now I get an error message that says “ your password may not be recognized because we added new features like ordering this year. Just click “reset your password” to reset it…. Over and over again…
I can sign in fine on the web site but the app isn’t working. I have deleted and reinstalled the app and it’s up to date. Please fix this.Show lessBev in Texas
Rewards
A birthday reward should be able to be used for a pick up a delivery or dine in. It should not just be used for dining. It’s supposed to be to celebrate the birthday month of the person. I think this should be changed as much as we spend at red Robin.Clrgbell73
Great app- one major issue
There is no option to select the done-ness of your burger. Every time I order for delivery I have to call and let them know.
There also no place to enter notes. If there were, I could put it there.Ben_A_85
Missing an important item
The previous app was much better. This one does not allow for burger preference ( some pink or no pink ). My family prefers some pink other wish it tastes like gas. You need to put that option back ASAP.Rocky2038
Pick up order
I am so impressed with this Red Robin location. The process was super quick, and my food stayed warm even after I got home.
The people working there were very welcoming and friendly. It tasted wonderful and I am very happy with my experience.Daniiiii.Rose
Unable to order “some pink”; no way to give feedback
The customization to order a burger with “some pink” is now missing. When ordering it submits to the restaurant to the default “no pink”. Which will apparently mean to cook the burgers into dry, burnt, inedible hockey pucks. ☹️
Also wish there was a submit feedback in the app on how orders went. Without it, feels like Red Robin doesn’t actually care about quality or customer satisfaction once they have your money. Mistakes happen, everyone is trying their best, there should be a way to give feedback when this happens (or when great service happens as well!).Show lessMadmanbeck
Developer Response
Hi there, Red Robin cares immensely about our guests feedback and we appreciate yours! Please let Guest Relations know about your experience at https://redrobin.secure.force.com/rr_home?cu=1&c=Social&l=en_US&fs=Search&pn=1 or call 1 (877) 733-6543 (9 AM - 6 PM MT) so they can follow up. Thanks for your help!Clunky and Doesn’t show rewards
Whoever works on the UI for RR has still not gotten it right. We love the restaurant and have been ordering in store and through the site for years now, but the website used to be clunky especially when the rewards used to not link with the site, now the same is happening in the app, we have a free birthday burger along with one burger and the site said if we joined the app we’d get another offer, well that’s not happening. When connecting our account to the app none of our rewards are showing and the site keeps saying ERROR- data couldn’t be read because it isn’t in the right format.Show lessNightnuts
Developer Response
Sorry for your frustration! Please know that our team is continually testing for bugs and enhancing features while taking Guest feedback into consideration. Keep an eye out for updates which may address these issues.Latest update broken iPhone 11
I did a mass update on apps recently and this was one of them. I went to order through it yesterday and was presented with an impassable error that read "The data couldn't be read because it isn't in the correct format." Which effectively renders the app useless, please fix, I removed, rebooted and installed the current version from the App Store and get the same error.
Thank you.Show lessWarden2007
