Leave a Review Red Robin Ordering
Not working for me!
I’ve had a Red Robin acct for years. Then recently downloaded the app because of the promises of free food. In the past I’ve always gone to my acct from the emails I get. And my rewards are always there. However, on the app, there are no rewards not even the free “buy one get one” with the app they are advertising. I’ve decided I probably won’t use the app as long as it doesn’t work. Hopefully it’ll Catch up soon!!!Show lessnonishari
Terrible app since update
Let me start by saying, I love the app when it works! Smooth and easy, saving favorites and ordering. But it will not let me log in on the app. Says there’s something wrong, and to reset my password. So I did a few times until I realized it was the app, online it works! Can you fix this??lissmlrg16
Developer Response
That's not what we like to hear! Please reach out to Guest Relations at https://redrobin.secure.force.com/rr_home?cu=1&c=Social&l=en_US&fs=Search&pn=1 or call 1 (877) 733-6543 (9 AM - 6 PM MT) so they can further assist on this issue.Payment glitch
On my iPhone, I wasn’t able to use my credit card because the continue button is hidden half way across it. Would not let me push on it to make the purchase. I had to buy a gift card and use that instead.Mackert&777
Fix Your App
Ever since they did some “update” the location I go to cannot find my phone # in the system AND I got a new phone went to sign in and tells me they can’t log me in, to try and reset my password. I’ve reset it 3 times now AND still cannot get into my account. Highly annoying especially when my phone and log in was working just fine until this recent update in their system.Show lessBecka985
Super easy!
Ordering through the app was easy and we liked how every customization was thought of in advance for us to select. The packaging of the order was perfect and matched exactly what we ordered. Pick up was quick, food was hot, it was everything we could have asked for when ordering to go!Irenecheer
Developer Response
So happy you had such a great experience! We appreciate you leaving this detailed review 😊So easy and concise
Some apps and sites are so complicated and take forever. This was to the point. People want it and want if quick all still while signing up for rewards and entering bday. Excellent job. The layout was 10/10. Thank you.ali102188
Wish I could get into this app
I downloaded this app, went to create an account, was told there was already an account linked to my phone number, but the ONLY way to get into my account it through an email that I no longer have access to.
There is also no way to create a new account because the phone number is required and I keep getting the same message about already having an account and there is no avenue to contact support.
Good luck everyone else.Show lessNoneUsedNameHere
Developer Response
Thanks for using the Red Robin ordering app. We’d love to get to the bottom of your Red Robin Royalty concerns. Please email GuestRelations@RedRobin.com with specific details or call us at 877-733-6543 so we can speak to you about your experience.More Work Required
Credit card entry needs to be programmed for efficiency. Need Apple Pay available. Need as soon as possible available as option. AND, I created an order and changed the location to the store nearest me, the app then asked me if I wanted to keep my order, when I selected yes it kept the former location, which I did not notice until after trying to pick up the order!!Show less21Racer10
Unusable 🙁
Downloaded this app and spent a few minutes setting up profile to get free promo as advertised in store. However I got to a screen requiring selection of favorite location and birth month. When I select those, the screen goes away for a second but then comes right back to the same screen wanting that information. Every time. Could not get past that screen. Terrible experience.Show lessjworkin
Birthday
I love Red Robin and always have. I go there for my birthday every other year and I decided this year to get the app to sign up and receive a free burger. It is saying I am too young to get the birthday burger. Even though in the description of the app it says that you get a free birthday burger and the recommended age for the app is 4.Show lessrose654334556
