Great app- one major issue
There is no option to select the done-ness of your burger. Every time I order for delivery I have to call and let them know.
There also no place to enter notes. If there were, I could put it there.
There also no place to enter notes. If there were, I could put it there.
Missing an important item
The previous app was much better. This one does not allow for burger preference ( some pink or no pink ). My family prefers some pink other wish it tastes like gas. You need to put that option back ASAP.
Pick up order
I am so impressed with this Red Robin location. The process was super quick, and my food stayed warm even after I got home.
The people working there were very welcoming and friendly. It tasted wonderful and I am very happy with my experience.
The people working there were very welcoming and friendly. It tasted wonderful and I am very happy with my experience.
Unable to order “some pink”; no way to give feedback
The customization to order a burger with “some pink” is now missing. When ordering it submits to the restaurant to the default “no pink”. Which will apparently mean to cook the burgers into dry, burnt, inedible hockey pucks. ☹️
Also wish there was a submit feedback in the app on how orders went. Without it, feels like Red Robin doesn’t actually care about quality or customer satisfaction once they have your money. Mistakes happen, everyone is trying their best, there should be a way to give feedback when this happens (or when great service happens as well!).
Also wish there was a submit feedback in the app on how orders went. Without it, feels like Red Robin doesn’t actually care about quality or customer satisfaction once they have your money. Mistakes happen, everyone is trying their best, there should be a way to give feedback when this happens (or when great service happens as well!).
Show less
Response from developer
Hi there, Red Robin cares immensely about our guests feedback and we appreciate yours! Please let Guest Relations know about your experience at https://redrobin.secure.force.com/rr_home?cu=1&c=Social&l=en_US&fs=Search&pn=1 or call 1 (877) 733-6543 (9 AM - 6 PM MT) so they can follow up. Thanks for your help!
Clunky and Doesn’t show rewards
Whoever works on the UI for RR has still not gotten it right. We love the restaurant and have been ordering in store and through the site for years now, but the website used to be clunky especially when the rewards used to not link with the site, now the same is happening in the app, we have a free birthday burger along with one burger and the site said if we joined the app we’d get another offer, well that’s not happening. When connecting our account to the app none of our rewards are showing and the site keeps saying ERROR- data couldn’t be read because it isn’t in the right format.
Show less
Response from developer
Sorry for your frustration! Please know that our team is continually testing for bugs and enhancing features while taking Guest feedback into consideration. Keep an eye out for updates which may address these issues.
Latest update broken iPhone 11
I did a mass update on apps recently and this was one of them. I went to order through it yesterday and was presented with an impassable error that read "The data couldn't be read because it isn't in the correct format." Which effectively renders the app useless, please fix, I removed, rebooted and installed the current version from the App Store and get the same error.
Thank you.
Thank you.
Show less
Not working for me!
I’ve had a Red Robin acct for years. Then recently downloaded the app because of the promises of free food. In the past I’ve always gone to my acct from the emails I get. And my rewards are always there. However, on the app, there are no rewards not even the free “buy one get one” with the app they are advertising. I’ve decided I probably won’t use the app as long as it doesn’t work. Hopefully it’ll Catch up soon!!!
Show less
Terrible app since update
Let me start by saying, I love the app when it works! Smooth and easy, saving favorites and ordering. But it will not let me log in on the app. Says there’s something wrong, and to reset my password. So I did a few times until I realized it was the app, online it works! Can you fix this??
Response from developer
That's not what we like to hear! Please reach out to Guest Relations at https://redrobin.secure.force.com/rr_home?cu=1&c=Social&l=en_US&fs=Search&pn=1 or call 1 (877) 733-6543 (9 AM - 6 PM MT) so they can further assist on this issue.
Payment glitch
On my iPhone, I wasn’t able to use my credit card because the continue button is hidden half way across it. Would not let me push on it to make the purchase. I had to buy a gift card and use that instead.
Fix Your App
Ever since they did some “update” the location I go to cannot find my phone # in the system AND I got a new phone went to sign in and tells me they can’t log me in, to try and reset my password. I’ve reset it 3 times now AND still cannot get into my account. Highly annoying especially when my phone and log in was working just fine until this recent update in their system.
Show less
