Great app, service, and customer service approach.
I have used the dominos app for years now to order all kinds of food. Firstly, the rewards system is pretty balanced and has very solid rewards (say you order pizza 4x a month, the rewards system would let you essentially get a free monthly medium pizza; pretty great deal!). Secondly, the app is very user friendly and efficient. And finally, I wanted to add a recent experience I had that really impressed me. I ordered an oven baked sandwich and cinnamon twists from Dominos, which I have done plenty before and the food is always great. However this time the cinnamon twists were oddly small, dried out, and barely had any cinnamon sugar on them. It was disappointing for sure, but thats where Dominos impressed me. I reported an issue with my order and briefly described the issue, and rather than getting a big run around to get a partial refund or store credit, they resolved my issue on the spot; they provided 60 points in rewards for me to use within 90 days! Which gave me the ability to select a FREE reward from a good selection of items. I got a free pizza with the reward which definitely made me forget about the cinnamon twist issue. I tipped a little extra and got some bread bites just to show my thanks as the customer receiving very solid support over an issue with my previous order. Overall, I highly recommend this app; and Dominos in general for big pizza kitchen food lovers!
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